19 Car Rental Brands in Cairns, Queensland, Australia

全く問題ありませんでした

Reviewed: Nov 6, 2024

受付、返却と待たずにできた、車も綺麗。だが、アンドロイドスマホに車が対応しておらず、グーグルマップのナビが使えなかった。

Reviewed: Oct 30, 2024

Satisfied

Reviewed: Jul 11, 2024

Satisfactory

Reviewed: Jul 11, 2024

Very satisfied

Reviewed: Mar 26, 2024

We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined. As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience. It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.

Reviewed: Nov 5, 2024

Made everything easy and were very friendly.

Reviewed: Jul 14, 2024

Great service. Friendly staff. Free upgrade

Reviewed: Jun 13, 2023

Ace were fantastic, from transfer to the car to pick and the instructions for drop off was easy.

Reviewed: Jul 28, 2022

Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks

Reviewed: May 29, 2021

借りる時と返す時ぐたまたま同じスタッフさんで、早く手続き出来てラッキーでした。ハロウィーンに近い時期で、ディスプレイが可愛かった。

Reviewed: Nov 5, 2024

No

Reviewed: Oct 8, 2024

The car had electrical issue that caused battery to be drained on first day overnight

Reviewed: Jul 8, 2024

The location was a bit away from downtown area, so I used taxi to get there, not walking distance.

Reviewed: Apr 8, 2024

A relatively large local rental company. There's no on-site location at the airport, so a shuttle is needed. The store is not far and easy to find as it's on the main exit route from the airport. Confirming the terminal with the rental company is essential to avoid long waits. Upon arrival, you'll need to call them, so a certain level of English is required.

Reviewed: Feb 28, 2024

I would easily go through Apex again, I had no issues at all. Very simple process, great staff.

Reviewed: Oct 24, 2024

The Staff at Apex were very friendly and efficient. The Airport Shuttle service was prompt at both pick-up and drop-off ... and very convenient.

Reviewed: Oct 1, 2024

丁寧に説明をしていただき、スムーズに乗車、返却できました。 シャトルバスもすぐに乗車でき空港に行けました。

Reviewed: Aug 16, 2024

Excellent

Reviewed: Jun 29, 2024

Very nice car suited for city driving and long trips. Not good on the hills needs more grunt. But it was easy to drive and very comfortable over long distances.

Reviewed: Mar 28, 2024

Outstanding service and car rentals

Reviewed: Oct 12, 2024

Terrible car provider, should be avoided! They provided us with a brand new car, which was nice. Unfortunately I scratched a bit the rim. In the contract, it's clearly written that a rim scratch is $195. They took our $500 bond and also took around $320 directly from my bank account w/o my consent. Pure scam.

Reviewed: Oct 1, 2024

The car exceeded my expectations. A hybrid that seemed to use almost no gas!

Reviewed: Sep 25, 2024

Excellent

Reviewed: Jul 20, 2024

The car rental company is small but very professional. They send high-resolution pictures of the car to your email, and the deposit is automatically refunded after returning the car.

Reviewed: May 5, 2024

We booked a Land Cruiser but end up we got a KIA at same price. It is not a good experience at all! We should get a Highlander at least .

Reviewed: Sep 3, 2024

Very enthusiastic

Reviewed: May 7, 2024

Top quality car and service. A little difficult with locating the car park for drop-off. Instructions could have been shared beforehand. Really good experience overall.

Reviewed: Jan 15, 2024

When we arrived to cairns we needed to wait for more than an hour for the Avis stuff to Give us the car We order sedan and got hatchback which was very small for our luggage and space for our kids When we asked for our order they said that is not what we order and that we need to add more money

Reviewed: Mar 14, 2019

Very convenient and efficient

Reviewed: Feb 14, 2019

Exceeded expectations

Reviewed: Aug 22, 2024

Very good

Reviewed: Jan 18, 2024

I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.

Reviewed: May 31, 2021

Good service

Reviewed: May 16, 2020

excellent all round

Reviewed: Mar 13, 2020

Everyone was so nice and professional

Reviewed: Aug 7, 2024

Fantastic customer service at the counter from the lady and two guys there. The car was good and the whole process easy. The only let down was we were waiting in the international terminal desk for ages before reading a sign on the Euro car desk saying pick up was in domestic. Wish Alamo had a sign up. Wasted 30 mins of time

Reviewed: Mar 3, 2024

貸出、返却がスピーディーでした。 ただ、貸出カウンターが国内線内の案内がなく、国際線内を探しました。

Reviewed: Dec 2, 2023

Service staff at pick up were great. Booked a Toyota Camry and was given a MG SUV which was a pleasant suprise.

Reviewed: Jun 12, 2023

We would like to complain. The car seat in which we ordered wasn't fitted to the vehicle. It was placed in the car for us to fit. The $70 fee was still charged at location and we don't feel the service was met. If we had of known this we would have saved our money and bought our own with us. Very disappointed with Alamo and won't be using them again. The whole process was very stressful in the heat after a long flight with our toddler.

Reviewed: Feb 10, 2023

Very satisfied

Reviewed: Jul 4, 2024

Very good.

Reviewed: Jun 26, 2023

Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.

Reviewed: Mar 9, 2019

Satisfied

Reviewed: Jun 15, 2024

Ford Puma was extremely frugal on fuel and easy to operate.

Reviewed: Sep 20, 2023

Good service, very nice car but terribly expensive. $2,000.- for 8 days driving 222km just to get around is very expensive!

Reviewed: Jul 18, 2021

Very friendly staff at the pick up location. The drop off was super easy also

Reviewed: May 1, 2020

all are great

Reviewed: Mar 3, 2020

Pretty good, the car is also easy to drive.

Reviewed: May 2, 2024

The counter is right next to the baggage carousel at Cairns Airport. Very convenient. Booked a RAV4 but got a brand new Kia, and it was a diesel version with great power. The interior was very clean.

Reviewed: Dec 25, 2023

Pleased with service

Reviewed: Nov 22, 2021

Left mobile phone holder in car, called straightaway but Thrifty staff did not find it. Very disappointing. So what happened to our holder???

Reviewed: Nov 9, 2021

Great car, service and counter staff. Very easy to deal with.

Reviewed: Dec 14, 2020

Due to a change in plans I needed to retun the car ealy to Cairns on Sunday 25th Feb meaning I am owed a refund for the unused days. I was told at the counter that an updated invoice would be genrated via email. That has not happended at this point. I would like to request a car hire refuen for the unsed days. I was due to return the car on Wed 28th Feb so am owed three days charges.

Reviewed: Mar 11, 2024

Customer service was excellent, process was easy and smooth and car was perfect for our needs.

Reviewed: Aug 30, 2023

Great car, roomy with all our luggage and luxurious. Highlight though staff at Cairns and Proserpine who were superb, helpful, friendly and a credit.

Reviewed: Mar 23, 2023

Provided upgrade which was a Hyundai which turned out to be a good vehicle although older than expected.

Reviewed: Jul 15, 2022

We received a free upgrade. The staff member (Lake) at Cairns pick up was fantastic; brilliant customer service. No hard sell on extras etc, explained everything thoroughly, very friendly.

Reviewed: Apr 28, 2022

My expectations were definitely met. I want well prepared vehicles that are clean. I got this and no issues.

Reviewed: Jan 13, 2024

Terrible experience, car was extremely dated with over 140,000kms on it. Panels looses, car drove terribly and had a constant tick. When I arrived constant expectations that I pay more and put more money on hold. All in all the car was a piece of sh#t that wouldn’t be worth more than $2000. Staff not helpful and will never use Jucy again.

Reviewed: Jun 25, 2023

Car was beaten up with lots of scratches and dents. Depot was a long way from airport and the shuttle's timing wasn't good, ie a lot of flights are quite early but the service doesn't start until around 8.30-9 I think

Reviewed: Jun 19, 2023

after hours service could be better

Reviewed: Jan 13, 2023

staff you had at cairns depot were excellent car was clean

Reviewed: Dec 6, 2022

We had to organise our own movements from the airport to the Jucy pickup point as there was no room in the transfer vehicle?. Excuses were made but we spoke to another worker who suggested they are just lazy!. That, I believe.

Reviewed: Nov 7, 2022

値段も安かったし、十分な車もレンタルできました

Reviewed: Mar 10, 2020

ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。

Reviewed: Feb 13, 2020

The Navi didn't work. A map to show exact drop off point and location of Petrol stations near the airport would be really helpful

Reviewed: Jun 13, 2019

Easy rental, no hidden costs.

Reviewed: May 10, 2019

Hyundai I30 was supplied instead of the expected Corolla. Very impressed with the Hyundai. Perfect for our needs and very fuel efficient. Would happily do it all again.

Reviewed: Mar 21, 2019

The car was in good condition.

Reviewed: Feb 9, 2020

The service was quite good

Reviewed: Oct 4, 2019

The staff had a very positive attitude!

Reviewed: Apr 3, 2019

The staff had a good attitude, waiting time was acceptable, and they were patient.

Reviewed: Aug 13, 2018

Fantastic staff great service, very happy.

Reviewed: Nov 27, 2019

We were very impressed with the location and the ease of our booking!

Reviewed: Nov 27, 2019

Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.

Reviewed: Oct 24, 2019

Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back. We still do not know what was wrong with the van, but finally everything is OK

Reviewed: Aug 10, 2019

Parfait ! Efficace et honnête

Reviewed: Aug 22, 2019

It was clearly a Hertz car, but I was directed to Apollo and ended up spending 30 AUD on taxis. Called three times and no one answered.

Reviewed: Aug 2, 2017

Very convenient, it's Europcar's Australia branch, and the car condition is excellent.

Reviewed: Jul 18, 2016

Very good

Reviewed: Feb 15, 2014