11 Car Rental Brands in Inverness, Scotland, United Kingdom

Very pleased with the service, staff were very accommodating, polite and helpful, the car was rented at a very reasonable price, and the car ran perfectly without any issues. What’s not to like

Reviewed: Oct 29, 2022

The instructions about where to meet the transport at Inverness was not clear otherwise everything was very good

Reviewed: Sep 13, 2022

This was the first time I rented from Arnold Clark thru QEED, and I loved it. Airport pick-up of rental cars costs more because of location surcharge, so I opted to pick-up at its city location (Inverness, Scotland). The webpage instructions on where to meet Arnold Clark's shuttle were too simple, and I could not find it. So I called and was further instructed by phone. After I finally found it, the ride into town was smooth. The local agent (forgot his name) who helped me collect the car was the best I've ever seen. Not only did he go over the rental agreement clearly and quickly, he spent a lot of time documenting existing exterior damages and explaining a few practical features of the Peugeot 208 assigned to me. When I returned the car 9 days later, I did not have time to examine the car with their agent and hopped on the airport shuttle immediately. This was not wise, but I was pressed by time and I was sure that there were no new exterior damages. Two days later Overall, the experience was the best in my years of foreign trips. I would recommend Arnold Clark to anyone looking to rent in Scotland.

Reviewed: Jun 8, 2022

Great comfortable and spacious car. We walked from the station to Arnold Clark to collect the car, they would have collected us if we had of known. They did drop us off after drop off. Great friendly counter staff ready to assist.

Reviewed: Dec 24, 2019

Fantastic staff. Highly commended.

Reviewed: Dec 16, 2019

A overall good experience

Reviewed: Oct 3, 2019

The staff at the airport is very friendly and knowledgeable. On the return journey i arrived late after being stuck on the road behind caravans, i had to drop the key in a rather unorthodox fashion, and the staff was all to happy to help You cannot beat the value of a smile when arriving into a new place.

Reviewed: Aug 18, 2022

Amazing service plane was diverted so delayed on arrival by 3 hrs outside of office hrs I rang the counter guy and he said he would wait past his finish time so we did not have to return the nxt day. He waited till 6.30 and he should have finished at 6. Wow.

Reviewed: Apr 19, 2022

Customer service was excellent - very fast & efficient

Reviewed: Oct 7, 2021

All good - service from AVIS on drop off and pick up, however impossible to contact desk by phone at another time when needed!

Reviewed: Aug 11, 2020

Very good service, but I do not understand how the category of car was different from that booked.

Reviewed: Jan 29, 2019

The car was brand new and maybe a bit of an upgrade for us...it was a pleasure to have such a nice car on our vacation.

Reviewed: Jul 19, 2022

The car provided was an upgrade on the booking due to non-availability of the booking. The car was also brand new so obviously in pristine condition! 20 minute wait for the counter but once we got served, the process was less than five minutes.

Reviewed: Oct 4, 2021

Van in very clean condition staff very helpful easy pleasant transaction

Reviewed: Sep 28, 2019

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!

Reviewed: Jul 20, 2019

Yes. Great van

Reviewed: Jul 12, 2019

Fantastic friendly service and great car.

Reviewed: May 30, 2022

I had to pay two lots of insurance as the one I booked with Easyrentcars was claimed as invalid by Europcar so they made me book their insurance too. I have raised a claim with your customer support department

Reviewed: Sep 15, 2019

Quick efficient pick up, free upgrade on vehicle and friendly service

Reviewed: Sep 9, 2019

All good so far.

Reviewed: Aug 31, 2019

The car was perfectly sized. Pick up and drop of was very easy and took an acceptable amount of time. The car was incredibly economical on fuel consumption. I think my only niggle was that the car was very under-powered.

Reviewed: Jul 31, 2019

It was very trouble free

Reviewed: Nov 1, 2021

Fine

Reviewed: Aug 16, 2019

Everything was great and smooth!

Reviewed: Jul 10, 2019

The small car that we hired wasn’t available on arrival. Infact there were no cars available! The next available car was given to someone else who was waiting. We eventually ended up with a large Volvo V40 which was very thirsty on diesel. We hadn’t bargained on this extra expense!

Reviewed: Jun 29, 2019

Needed the PIN clarifying on return.

Reviewed: Jun 2, 2019

The car was just right for us. It had been cleaned thoroughly before we picked it up and it was exactly what we needed. Unfortunately there had been a problem at pickup, where we were told that they didn’t have any more automatic vehicles left at all. It was a bit stressful as I don’t drive manual, but eventually they sorted it out and we got the car that we had booked.

Reviewed: Aug 19, 2020

The picture of the rental was a van and the vehicle type said it sits 7 or more, to all of us we were getting a van, thats what we specified. When we got there they gave us a SUV with a single flip up seat in the back - NO ROOM FOR LUGGAGE and WOULD NOT FIT 7 ADULTS. We had to rent a 2nd car just to fit everyone and the experience was horrible, she didn't know how to fix the problem or how to rent a car at the counter. We had to rent another one online and wait for the reservation to come through to Alamo's system. We were there for 2 hours trying to fix this, it was insane and in the end nothing was complimentary or even reduced in price - total scam, very unhappy with all of this.

Reviewed: Jun 6, 2019

This experience was excellent and will definitely use and recommend your company thank you.

Reviewed: Jun 4, 2019

No problems, great service

Reviewed: Apr 25, 2019

I was waiting to be served to drop the car off...a man walked in and went straight to the counter and got served before me...the member of staff wasnt even aware that I'd been sat there for 20 minutes....

Reviewed: Oct 10, 2019

Not impressed going through complaints procedure

Reviewed: Sep 20, 2019

a member of the Hertz team was waiting for me at the airport to take me to my vehicle which was clean and well presented. No complaints

Reviewed: Aug 30, 2019

Staff were great. Although the vehicle delivered was a lot larger than I had booked it worked out well for us.

Reviewed: Aug 5, 2019

Car had rubbish in it. Parking tickets from 5th July. Rubbish in rear door and under seats. Waited a long time to collect the vehicle, girl was doing something on her phone and didn’t say anything and ignored the customers, she apologised once she served me but kept having to help the other lady when serving me so was distracted. On the plus side, I booked a 2 seater van because there was only 2 of us, but got an 8 seater VW caddy instead which was lovely to drive. Drop off guys weren’t to friendly and not anything to direct customers to wait by the car until someone comes so everyone was walking to the booth then having to wall back to the car.

Reviewed: Jul 22, 2019

It was not rented by dollar. It was from Thrifty. Absolutely horrible. They charged me £380 extra for damages I didn’t do because they were busy to check car when I dropped off and claimed I made scuff marks.

Reviewed: Aug 21, 2019

Very cheap but the lack of customer service or even regard for its customers outweighs the price point. It does not cost them to smile and be more informative. The experience started to deteriorate at the airport when I realised they had a pick-up service. I had not opted for it but I showed them the reservation and offered to pay the difference if they would take us to the pick-up location. They refused. At the pick-up location, a lot of time was wasted on people trying to search for proof of address online and in archives. This could very simply be resolved by them announcing to everyone to have their proof ready so that everyone did not have to wait while the people at the counter tried to get the documents and then the next person does the same and the one after that too. The pick-up location does not have any toilets or tea/ coffee facilities or vending machines. It was very crowded with 4 families all waiting for a pick-up.

Reviewed: Aug 14, 2019

The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters. The pin location that was included pointed to a location far off from the actual car rental office. Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...

Reviewed: Aug 7, 2019

Great service..upgrade to BMW..very helpful staff..we had a borrowed child seat booster ..staff helped fit it ..great guy..

Reviewed: Jun 15, 2019

Like: Best car we used for touring the beautiful scenery of Scotland. Very comfortable drive and helped enhance our experience.
Dislike: Waiting to pick up car upon arrival, it was very crowded.

Reviewed: Sep 16, 2018

Like: Everything worked.
Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.

Reviewed: Sep 8, 2018