13 Car Rental Brands in Bristol, England, United Kingdom

Personal muy amable

Reviewed: Oct 1, 2024

The car did have a lot of scuff marks on the duco , that worried us at first. spoke to desk guy and he reassured us they were all considered fair wear and tare... it is always a worry that the inspection person at the other end thinks this as well

Reviewed: Dec 19, 2023

I had to wait and call twice for the operator at desk, because empty

Reviewed: May 11, 2022

It seemed a bigger, better car than I expected. Excellent value, especially as it was a one-way rental. The pick up agent didn't try to upsell me on anything, which was refreshingly unusual.

Reviewed: Aug 8, 2020

Got given a Skoda Octavia which was OK. The counter staff however, were brusque to the point of being rude, we got told off like school children for a small amount of dirt on the floor carpets. Also, this branch of Budget charged us £100 for an additional driver when another Budget branch in Bristol did not charge my brother in law any extra fee for an additional driver for his rental for this same trip. Overall, I will not book with this branch of Budget again.

Reviewed: Jan 1, 2020

Had to wait a bit longer as the car was in the wrong bay

Reviewed: Aug 7, 2024

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

Reviewed: Jul 13, 2021

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Reviewed: Jan 16, 2020

Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer

Reviewed: Jul 24, 2019

We booked for opel corsa or similar. Super grateful to receive the Kia Vanga instead.

Reviewed: Jul 7, 2024

Excellent

Reviewed: Feb 29, 2020

Excellent and enthusiastic counter staff.

Reviewed: Jul 15, 2019

Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office. Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.

Reviewed: Jun 26, 2019

The car had a very bad creaking noise on the steering wheel

Reviewed: May 9, 2019

Be sure to check pick up location times. On weekends, this location does not open until 11am yet we arrived at 09:30. Had to wait 1 1/2hrs for staff to arrive and when they finally did, it took nearly a 1/2hr to check in with them. After looking at the fine print, this information was on my voucher so it was my fault for not being aware. .

Reviewed: Apr 8, 2024

Everything went perfectly. Awaiting my deposit back.

Reviewed: Jun 28, 2023

We were given a car that hadn’t been properly checked and had illegal tyres and a slow puncture which led to very dangerous driving.

Reviewed: May 25, 2022

Picking up was easy and walked me through the car but paid extra for zero excess

Reviewed: Oct 3, 2019

Counter staff were friendly and efficient. Car was clean and ready to go.

Reviewed: Aug 24, 2019

Received a warm and friendly welcome from the guy on the counter. Went through the process no problem. The original car we had booked was not available but we had a slightly smaller model which was no issue for us. The guy explained the problem and was ver apologetic. Contract completed the car was checked over and shown the drop box for the next morning and also the shuttle collection point. Overall a very pleasant experience.

Reviewed: Jan 2, 2024

There was a minor issue with the fuel tank not being full and having to overpay for fuel as a result, but otherwise fine service.

Reviewed: Jul 26, 2023

The company is good.

Reviewed: Jun 20, 2018

Although I had to cancel my order, the experience was really great. Highly recommend!

Reviewed: Jul 12, 2017

Car was as expected. Lady on counter was super helpful and nice, got us the best deal available

Reviewed: Apr 27, 2023

Car was great and the guy was very nice. Unfortunately, as I do not own a credit card, I incurred an additional 30quid per day charge in order to facilitate holding the deposit on my debit card. There are 'good' reasons for this I understand, and I appreciate that it is not really the fault of GM themselves, but why people who choose not use credit should be punished seems backwards and controversial! Needless to say the unexpected additional expense is pretty annoying. I have not had this issue with the bigger companies and so, sadly, guess it means I will stick to those in future, when I'd much rather support a smaller business. Shame, the car and service were otherwise exemplary.

Reviewed: Feb 27, 2022

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

Reviewed: Mar 16, 2020

friendly and efficient staff

Reviewed: Jan 31, 2020

It Could be the registration, they have allready our registration.......

Reviewed: Dec 12, 2019

Best car hire yet. Walked in, told them my name and they never me the key. Brilliant!

Reviewed: Oct 17, 2022

Very good

Reviewed: Jul 28, 2022

Super service, excellent staff. Will definitely be using them again.

Reviewed: Aug 9, 2019

Everything was ok and we were really happy with the car and staff service. Thank you

Reviewed: Aug 9, 2019

Got a free upgrade to the next category as the selected category was unavailable. Picking the car up was easy, only delayed by the customer in front who didn't know what they were doing.

Reviewed: Aug 4, 2019

Hertz fulfilled their part of the deal well

Reviewed: Aug 29, 2022

Super efficient ! Thank yu Mrs Angelica

Reviewed: May 16, 2022

The attendants both at pick up and drop off were extremely nice and friendly .

Reviewed: Apr 25, 2022

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Reviewed: Feb 25, 2020

It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

Reviewed: Jan 16, 2020

Unprofessional location which resembled a garden shed in an allotment. Makeshift parking area. Really bad first inpressions which put me on high alert as if it were a scam. I assume a very poor franchisee.

Reviewed: Aug 15, 2019

Very good

Reviewed: Aug 3, 2020

Arrived early, but the shop was not open. Called to inquire, and they said someone would handle it when the scheduled pickup time arrived.

Reviewed: Sep 4, 2018

Happy with car, counter staff very helpful and overall experience very good.

Reviewed: Aug 24, 2019

Office not open in the morning as promised. So had to leave the keys. Then returned to Afghanistan to find they had charged me 400 for damage to tyres and cleaning the car!!! Absolute rip off. I was warned by others when I told them who I rented the car from and they were correct. I would advise everyone to stay clear of this company. Green motion - not even the company I was expected to be renting from as no mention ANYEHERE of this.

Reviewed: Aug 5, 2019

The counter staff were helpful and friendly, however the driver who picked us up and dropped us off at the airport had no customer service at all. He did not greet us or converse with us. Also I noted when waiting at pickup at airport and on return to pickup point that he did not assist any customers when removing their luggage from the back of the vehicle. One customer had a mobility scooter and had to remove it on his own as the driver did not attempt to help. Due to this reason I would not recommend the Green motion company for car hire.

Reviewed: Jul 28, 2019

Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.

Reviewed: Jul 17, 2019

Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.

Reviewed: Jul 10, 2019

All good

Reviewed: Aug 14, 2019

The actually car was fine a d when I was sent to the correct address everything was ok

Reviewed: Mar 20, 2019