17 Car Rental Brands in London, England, United Kingdom

The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.

Reviewed: Apr 14, 2024

Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.

Reviewed: Jan 23, 2024

Excellent team, if you are a newbie just ask which bus stop you have to get off at and also ask the bus driver to let you know when to get off.

Reviewed: Dec 29, 2023

The team at the reception provide excellent service

Reviewed: Dec 9, 2023

Yes staff were great! The shuttle to return to the airport was over subscribed and had to wait nearly 40 mins making me nearly miss my flight.

Reviewed: Sep 6, 2023

The car was a new large MG with lather seats. Very good condition and clean.

Reviewed: Mar 30, 2024

The lady that helped me was incredible, super helpful and very friendly.

Reviewed: Jan 14, 2024

I had an accident when I was traveling in the UK around 1 a.m. But, they didn't respond, and I had to deal with the situation by myself. So, hope to enhance the midnight emergency service. Except for it, it was perfect.

Reviewed: Nov 4, 2023

It was a late flight and there was a large queue when we arrived so we were waiting quite a while to get the car. We received a free upgrade from an economy to an SUV. Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.

Reviewed: Sep 17, 2023

I would like to thank the person that helped us at the pick up. They were very busy, but she took care of us making the experience easy and enjoyable.

Reviewed: Aug 10, 2023

Staff was really helpful. vehicle had some issues such as the wiper falling off midway while driving but other than that, everything was great.

Reviewed: Mar 8, 2024

Got Corsa instead of focus which is smaller.

Reviewed: Jan 18, 2024

Didn’t get the car we’d paid more to get & tried to give us a smaller car that wouldn’t have worked for us . Didn’t advise us of the £15 ( $30 AUD !)London congestion fee at both pick up & drop off and couldn’t really say where that as well as the low & ultra low emission zones were .

Reviewed: Jan 18, 2024

Very good customer service best I’ve experienced

Reviewed: Jan 4, 2024

The service at pick up and drop off was exemplary. Staff were very helpful.

Reviewed: Dec 30, 2023

The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.

Reviewed: Mar 2, 2024

Excellent service by Ali at checkout

Reviewed: Dec 3, 2023

Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3

Reviewed: Aug 25, 2023

Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.

Reviewed: Aug 9, 2022

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Reviewed: Mar 30, 2020

I pick up the car at night so I didn't really check it thoroughly before driving off. The next morning I discovered that the seats are full of bread crumbs which is probably left by the previous user. Overall the car is ok except for dirty seats.

Reviewed: Dec 29, 2023

Brand new car, only 2ooomls what more can i say :)

Reviewed: Aug 31, 2023

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Reviewed: Dec 9, 2022

A reliable and trustworthy company that provided me with a great vehicle and quick and dependable shuttle service from the airport.

Reviewed: Oct 13, 2022

I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON

Reviewed: Feb 27, 2024

I met kashif at the counter. He was really professional. It took 5 minutes for whole process. Car was out of my expectations. Really happy with the service. Would recommend to everyone.

Reviewed: Jan 21, 2024

Very friendly counter staff, efficient service.

Reviewed: Jan 10, 2024

Great customer service on collection and return of the vehicle. Originally rented from Europcar but got refused due to some new rule that a random check has to be done on the driver. Budget were more than accommodating and their customer service makes me want to return

Reviewed: Dec 11, 2023

Very good service from pick up to drop off. There are extensive roadworks in the Euston area so please allow sufficient time when booking here to collect and drop car off.

Reviewed: Dec 2, 2023

They gave me a free upgrade. Happy with the service. Would be better if they were more closer to the airport.

Reviewed: Jan 9, 2023

Very helpful, pleasant, friendly and efficient staff. Would use again

Reviewed: Jan 9, 2024

The people in both the pick up (Ben) and the drop off (didn't note his name) were very nice and helpful We got a nice car One minor issue: one of the brake lights in the rear did not work

Reviewed: May 19, 2022

The staff name Salem very helpful person.. I will go for Enterprise again! Thanks.

Reviewed: Mar 12, 2020

There was no other cars available so I get the petrol Jaguar. I am not particularly fond of this car, but everything else was good.

Reviewed: Jan 28, 2020

The staff were very welcoming and helpful. There was an issue with my rental but they managed to sort it out effectively and quickly.

Reviewed: Oct 3, 2019

Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.

Reviewed: Jan 5, 2024

very nice

Reviewed: Jun 16, 2023

The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK

Reviewed: Aug 18, 2022

Everything was excellent

Reviewed: May 28, 2022

Good service

Reviewed: Nov 1, 2021

Car only had 1/4 of a tank petrol. Car provided was a Peugeot 3008, not a volvo xc60 as advertised.

Reviewed: Jan 4, 2024

I booked the car through QEEQ Car was great. I extended the car rental via Drivalia platform Credit payment was to Drivalia But after countless emails, no invoice could be provided for me vehicle extension

Reviewed: Nov 25, 2023

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

Reviewed: Jan 2, 2024

The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.

Reviewed: Sep 18, 2023

Fast, easy and straightforward

Reviewed: Oct 17, 2022

The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

Reviewed: Aug 18, 2022

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Reviewed: Aug 11, 2022

Excellent service

Reviewed: Dec 30, 2023

The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.

Reviewed: Aug 25, 2023

All good

Reviewed: Nov 16, 2023

All good experience

Reviewed: Aug 25, 2023

Friendly staff, car was exactly what was ordered with no problems.

Reviewed: Nov 8, 2019

The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,

Reviewed: Oct 14, 2019

Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info

Reviewed: Sep 20, 2019

Staff overselling upgrades and unable to process deposit due to machine error twice

Reviewed: Dec 19, 2022

I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!

Reviewed: Dec 7, 2022

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

Reviewed: Jun 29, 2022

Take long time to pickup cars because the service personnel persuade to upgrade and cross sell insurance. The car also have few scratches on bumper and fenders during my pickup.

Reviewed: Oct 17, 2019

They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.

Reviewed: Aug 27, 2019

The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.

Reviewed: Dec 13, 2022

yes all good

Reviewed: Feb 4, 2020

Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.

Reviewed: Jan 1, 2020

Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.

Reviewed: Oct 8, 2019

The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.

Reviewed: Aug 14, 2019

45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available

Reviewed: Aug 4, 2019

Up

Reviewed: Oct 13, 2019

make sure you bring all the required documents. passport proof of address within last 3 months credit card dvla check code

Reviewed: Aug 15, 2019

Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.

Reviewed: Aug 3, 2019

You definitely get what you pay for - they are cheap for a reason. After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!

Reviewed: Jul 24, 2019

Sneaky staff. Lures you to Buy their insurance.

Reviewed: Jul 3, 2019

Nice and easy

Reviewed: Sep 3, 2019

Better car than expected.

Reviewed: May 23, 2019

Much better than expected. Everything was smooth.

Reviewed: May 21, 2019

It was Europa at who dealt with us!!!!!

Reviewed: Aug 25, 2019

This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.

Reviewed: Jul 31, 2019

Not a negative thought in the whole process. Simple, would recommend to friends.

Reviewed: Jul 17, 2019

Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.

Reviewed: Jun 7, 2019

The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.

Reviewed: Jul 21, 2019

Counter Customer Service team were terrific but a Sat morning rush meant waiting for 30-60mins to collect the car. That wasn't great as it ate into 1hr of my hire and travel time.

Reviewed: Jul 17, 2019

the counter staff at National were excellent. I was very short of time so also short on patient. The gentleman got me in the car in under 10 minutes and gave me some water and munchies for my journey.

Reviewed: Jul 9, 2019