11 Car Rental Brands in Newcastle Upon Tyne, England, United Kingdom

Nice car,very clean and comfortable

Reviewed: May 23, 2024

Excellent customer service with friendly and professional attendants.

Reviewed: Jul 24, 2019

Friendly service

Reviewed: May 23, 2019

Clean, good service. Professional attire.

Reviewed: Sep 9, 2016

the hire car did not come with a spare tyre ,or jack .if stranded with a flat tire .what are you suppose to do?.

Reviewed: Dec 12, 2023

The car I was given was not what I booked and too small.

Reviewed: Nov 22, 2023

I have experienced Europcar before, they advertise a nice car and then usually offer a substantially lower model as the or similar e.g. this year I rented a Kashqai and got a Renault Kajar, last year a Merc E class and got a Volvo V90 and so on, I will try to avoid them in future as its an obvious sales tactic. I upgraded to a Merc C class that was good.

Reviewed: Sep 9, 2019

Very good.

Reviewed: Aug 19, 2019

Great service, easy and smooth - just as it should be!

Reviewed: Aug 17, 2019

Did not receive my 300£ deposit till now

Reviewed: Nov 10, 2023

Very good

Reviewed: Apr 5, 2022

Vehicle was very good. Communications with AVIS was very difficult (following picking up car). I wished to extend the period of hire with AVIS but this proved impossible as I was unable to contact the Newcastle airport branch via the telephone.

Reviewed: Aug 14, 2020

The guy who dealt with me when i went to collect the vehicle was friendly, efficient and courteous.

Reviewed: Jun 3, 2020

Very fast.

Reviewed: Apr 28, 2021

The car at Keddys exceeded my expectations, the guy in the office was very efficient and pleasant. Totally nice experience. The drop off was just as pleasant.

Reviewed: Dec 6, 2022

Although not the car we booked, it was sufficient for our needs and very economical. Pick up and drop off was very easy, with online check-in.

Reviewed: Oct 28, 2022

All good, but the petrol was not full when received and had to return full to avoid conflicts later.

Reviewed: Oct 13, 2022

As always, the staff at BUDGET NCL Airport so pleasant and friendly. Cannot fault their customer service.

Reviewed: Aug 12, 2020

Budget was fine, the only issue I had with Budget was the car completely smelled of smoke for the entire time I had it, if it wasn't for the fact it was all they had in my category I would have changed it.

Reviewed: Aug 10, 2020

Staff at Budger were superb. Friendly and efficient and every understanding even though I was 2 hours late to collect me car.

Reviewed: Jul 1, 2020

Efficient, friendly counter staff.

Reviewed: Feb 13, 2020

The Hertz premises at Newcastle station are in a very inconvenient location on the wrong side of the station and at the foot of a steep street. Hertz’s competitors have offices on the station forecourt and are much more accessible. I was pleased to get a better car than I expected.

Reviewed: Dec 30, 2019

The car we originally rented was replaced with another one.

Reviewed: Sep 22, 2019

Received a car with Sat Nav which was a nice bonus

Reviewed: Jul 17, 2019

Staff at airport were very pleasant and efficient. There's a 5 minute walk from the terminal building to collect the car. Once given the keys I was on my way. Smooth, quick efficient process from start to finish.

Reviewed: Oct 1, 2019

Fantastic and fair

Reviewed: Aug 16, 2019

No comments. great service.

Reviewed: Aug 2, 2019

Try to reduce the overall pick up time.

Reviewed: Jul 27, 2019

Landing at NCL with 6 people, 1 with a child seat, it's not too convenient for the driver to go to the Ponteland office then drive back to collect everyone. Why not bring the car to the airport?

Reviewed: Jun 2, 2019

Terrible attitude, especially since the location is far from the airport. We had to wait an hour after arriving at the airport and could only contact them through Hertz's staff. It was even worse on the return trip; a small scratch on the front bumper required compensation forms, which took almost an hour to fill out because both an employee and the boss couldn't find the forms. This nearly caused us to miss our flight. After protesting, they even threatened us to get a taxi ourselves (our luggage was already in the car ready for drop-off). This scared my son, who didn't understand why I was fighting for my rights! Awful service.

Reviewed: Mar 8, 2018

Was charged more than additional quote scammed by insurance and upgrade, was charged £84 for a £20 park fine, took from bank with no permission and still never got my £100 hold deposit back

Reviewed: Aug 7, 2019

They charged me an extra £72 to get the vehicle and after a long flight from Florida I accepted this... they showed me round the outside of the vehicle but not inside ... When I returned the vehicle there was a chip inside they said the seatbelt had hit it !!!! My daughter never even sat at that side in the back as she always sits behind me driving..... they charged me £232 !!!!! If I could attach a photo I would ...... they are conmen and it was daylight robbery... the man at the desk was rude to the point my daughter got upset, I had to pay as had a flight to catch.... will never ever use this company again .... absolutely disgusting!!!!! And I hire cars all the time

Reviewed: Jul 9, 2019

Newcastle Airport branch is very well managed. Efficient pickup and dropoff, friendly and courteous staff. No insurance upsell

Reviewed: Jul 8, 2019

The worst service ever! Had to wait approx. half an hour at the counter with a little baby despite of having only one person in front. Overcharged for a minor damage to a wheel I do not remember making. It took another half an hour to return the car, despite of being the only customer.

Reviewed: Jun 26, 2019

Was left arguing at the counter for 45 minutes whilst a toddler sat outside. Paid in full yet left without a car was told incorrectly that Easy rent did not have a UK contact number and was left with the choice of paying £186 extra or leaving with nothing. I was left without any way of getting to work for the following week despite having paid in full in advance 0/10.

Reviewed: May 6, 2019

Like: Friendly and efficient staff and the rental was great value for money
Dislike: Nothing to improve

Reviewed: Aug 22, 2018

Satisfied

Reviewed: Jun 21, 2018

Like: Picking up the car was painless, I was expecting lots of paperwork and hassle but this was not the case. I was dealt with in a friendly manner and very efficiently. Would highly recommend. The vehicle I was given was superb and tempted to buy one now
Dislike: Everything was perfect.

Reviewed: Dec 10, 2017