9 Car Rental Brands at London Luton Airport (LTN)

Although I wasn’t a fan of the manufacturing quality of the MG I had, I was grateful for the upgrade to automatic and the friendliness of Mark at the desk when I picked up and dropped off the car

Reviewed: Nov 18, 2024

Very poor experience; the price increase for upgrading the vehicle was significant.

Reviewed: Oct 12, 2023

Nice car, don’t book insurance online just buy it at the desk

Reviewed: Sep 26, 2024

Excellent team, if you are a newbie just ask which bus stop you have to get off at and also ask the bus driver to let you know when to get off.

Reviewed: Dec 29, 2023

The team at the reception provide excellent service

Reviewed: Dec 9, 2023

Helpful team and efficient

Reviewed: Sep 16, 2022

The service by MJ and Ephrain was brilliant. Happy people makes for happy customers.

Reviewed: May 18, 2022

I was given a free upgrade to a Mercedes EQC, but the service experience was terrible. They deliberately delayed the process, suggesting I pay for the upgrade. Only when I insisted, they offered it for free. I didn't even want the upgrade, wasting much of my time. After returning the car, I received a fine with a handling fee of £40, which is ridiculously expensive. The fine could be paid at half price within fourteen days, but they sent it to me on the fourteenth day, forcing me to pay the full price.

Reviewed: May 24, 2024

The car was a new large MG with lather seats. Very good condition and clean.

Reviewed: Mar 30, 2024

Although there were some sales pitches, they were within a normal range and you can just decline. The attitude was still good.

Reviewed: Feb 7, 2024

Didn’t get a golf as booked instead a Ford Focus

Reviewed: Oct 12, 2019

We didn’t get the car that we booked.

Reviewed: Oct 1, 2019

Not bad, took only two minutes to pick up the car. Self-service return, just park in the spot and hand over the keys.

Reviewed: Jan 24, 2024

Great customer service on collection and return of the vehicle. Originally rented from Europcar but got refused due to some new rule that a random check has to be done on the driver. Budget were more than accommodating and their customer service makes me want to return

Reviewed: Dec 11, 2023

The car was advertised as an SUV - but was a normal vehicle. 100% not an SUV

Reviewed: Sep 26, 2021

Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

Reviewed: Sep 14, 2020

Everything was ok. We got a clean car, almost brand new one. Thanks!

Reviewed: Nov 11, 2019

Both of the staff excellent, helped a lot, give a good explanation, especially when we returned the car, we are in hurry to catch the train to Paris, he willing to help & send us to the nearest train station, if not we definitely will missed the train.. tq so much!

Reviewed: Jan 5, 2023

Reviewed: Dec 2, 2022

The car was much better than we expected.

Reviewed: Nov 21, 2022

The people working were very good. Especially the guy on the return. Quick, efficient, polite. Will aim to rent with these guys again

Reviewed: Sep 12, 2022

Professional and knowledgeable staff. Clearly explained insurance options

Reviewed: Jun 12, 2019

Staff overselling upgrades and unable to process deposit due to machine error twice

Reviewed: Dec 19, 2022

Fast and easy rental, polite staff, try to sell extra and upgrade but in good way. return was great, drop the key and got confirmation later.

Reviewed: Aug 20, 2019

Very happy on the overall service / car condition

Reviewed: Jul 5, 2022

'Alexandra' at Luton gave me a brand new, more spacious car than I thought I would get! On return, one of the staff thought that I may have made slight damage to the car, but volunteered nonetheless to ask another member of staff, who confirmed that the damage was negligible and did not warrant any payment. Very decent behavior!

Reviewed: Nov 19, 2019

Was absolutely fine. Precious experience was a bit less but this time was absolutely fine and kind service

Reviewed: Oct 31, 2019

La voiture était un peu basique mais le personnel très serviable et le processus très efficace

Reviewed: Sep 16, 2019

J’ai apprécié d’être surclassée. La voiture était spacieuse. Le seul problème est de m’avoir incité à restituer le véhicule avec le réservoir d’essence vide alors que je n’avais une location que pour 300 miles. J’ai donc payé plus en essence car j’ai rendu la voiture avec le réservoir plein au quart...

Reviewed: Aug 29, 2019

We had a free upgrade which was fantastic. Mamod was excellent, great customer service, very smooth hiring. Will definitely be recommending

Reviewed: Aug 11, 2019

Excellent vehicle. The gps voice direction was mostly wrong. It was giving wrong voice instructions and I started to ignore it and followed the visual (map) and the road signs to correctly take the directions I needed.

Reviewed: Jun 11, 2019

Hertz’s service is trustworthy and excellent! Quick pick up and drop off!Our car is upgraded to another model which more spacious for 6 people travel in group! Highly satisfied! The pick up staff fromLuton Airport branch is friendly, informative and helpful! The staff from dropoff branch -Victoria Stations was effective. Direction and information was cleared to return and park the car. Highly recommended!

Reviewed: May 27, 2019

Perfect customer service! Spot on!!!

Reviewed: Apr 15, 2019

Van provided was smaller than expected but it was sufficient and excellent condition.

Reviewed: Sep 17, 2019

Much better than expected. Everything was smooth.

Reviewed: May 21, 2019

car did not exceed expectations. counter staff were efficient

Reviewed: Feb 26, 2019