13 Car Rental Brands at Edinburgh Airport (EDI)

Excellent at collection and drop off. No hassle

Reviewed: Sep 18, 2024

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

Reviewed: Sep 18, 2024

The reserved car model was not available.

Reviewed: Jul 25, 2024

Satisfied

Reviewed: Jul 21, 2024

When picking up the car, the staff insisted that we buy insurance, despite us having full coverage purchased through a domestic rental platform. We didn't buy additional insurance from them. During the car inspection, the staff mentioned that scratches on items like the spoiler were not an issue and assured us of no worries, so we didn't take photos. However, upon returning the car, they claimed we had scratched the left side mirror and the tire, insisting the tire was new and required a complete replacement. She demanded £500 for repairs, with a potential partial refund after the repair but mentioned the process could take 1-2 months with email communication only. My objections were dismissed, and I was told this was the only way to proceed with the return, with a very firm attitude. The said damages were barely visible unless up close. Throughout my drive, I’m certain there were no scrapes, so I am very displeased that these damages were attributed to me. Despite having full coverage insurance, the rental company's actions left me feeling helpless and very unhappy. The attached photos show the claimed damages needing repair with a £500 charge, which is unbelievable, especially since the tire clearly shows wear and is obviously not new.

Reviewed: Jul 17, 2024

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

Reviewed: Sep 9, 2024

Great service, great car, great trip - thank you! :)

Reviewed: Jul 14, 2024

Free car upgrade

Reviewed: Apr 24, 2024

The second order was placed and the car was picked up quickly.

Reviewed: Oct 17, 2018

Due to not meeting the age requirement for the rented vehicle, the order was unusable. I had to pay separately, and it was very expensive. The car was also small, and couldn't fit all our luggage.

Reviewed: Oct 6, 2016

Josh at the counter in Edinburgh was just fabulous to deal with. Cannot fault him, the car or the drop off team.

Reviewed: Aug 22, 2024

Very good. There are a lot of people, so you need to wait.

Reviewed: Jul 12, 2024

The car provided couldn't connect to CarPlay, and the in-car navigation system was outdated.

Reviewed: Dec 31, 2023

Some unexpected charges that were not noted at the time of booking for a daily license fee and premium location tax.

Reviewed: Aug 23, 2023

Rebekah, who was at the rental desk, was very nice and helpful.

Reviewed: Aug 2, 2023

Satisfied

Reviewed: Jul 28, 2024

Best car rental

Reviewed: Jul 22, 2024

Rented a Mercedes C, but they gave me an Audi A4 with 51,000 miles. Two days later, the axle broke in a parking lot. Called the shop for a replacement, waited over an hour for AA to come. AA said they couldn't fix it, contacted the shop for a car change. Was told to drop off my family and go 56 km to another shop to get a replacement. Got a Mercedes A, the process took over 5 hours. Was charged over 500 pounds, issue still unresolved.

Reviewed: Jul 20, 2024

Both the car pick-up and return were quick, and the overall experience was very pleasant.

Reviewed: May 10, 2024

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.

Reviewed: Nov 1, 2021

I booked a Mercedes C-Class, but initially got a CLA. They claimed it was the same class, but it was too small for four people and four pieces of luggage. Upon request, they switched it to a standard C-Class.

Reviewed: Jul 11, 2024

Return check in involved waiting in cold car park while very pleasant man went through his job, but was that necessary that I had to be there? On other hires I just dump the keys, or else someone is checking the car as soon as I pull up and start offloading the bags.

Reviewed: Jan 31, 2023

Everything went perfectly

Reviewed: Dec 8, 2022

Efficient,friendly, helpful

Reviewed: Nov 25, 2022

The car, while small, had everything we needed.

Reviewed: Aug 23, 2022

Generally satisfied

Reviewed: Aug 4, 2014

Car was as expected for the size requested

Reviewed: Feb 28, 2024

The overall service was quite mediocre. They kept pushing for upgrades. Without upgrading the insurance, unlimited mileage is not available (unlike at Gatwick).

Reviewed: Jan 9, 2024

Nice car, clean and good for family. Low mileage allowance, so be careful!

Reviewed: Dec 13, 2023

I missed the car pickup due to a delayed flight, and the store canceled my order. Worst of all, they charged the full rental fee.

Reviewed: Sep 16, 2023

I have never experienced before a Car Rental where car was given to me with half tank rather full tank.

Reviewed: Aug 10, 2023

Signposting of car rental return at Edinburgh Airport was very poor, particularly in the dark

Reviewed: Jan 9, 2024

Your counter staff was lovely, very helpful and informative, couldn’t ask for better

Reviewed: Dec 28, 2023

Poor car offered - MG - low budget car. Alarm kept going off.

Reviewed: May 28, 2022

Very good, convenient pickup and drop-off at Edinburgh Airport car rental center!

Reviewed: Jan 28, 2022

Staff were great. Car was in great condition.

Reviewed: Aug 16, 2020

Acceptable

Reviewed: Dec 20, 2023

I got an EV, I couldn’t activate the Polstar card. I couldn’t charge the car as I didn’t have a ChargingScotland card. I contacted Hertz and received no reply. I will not use them again.

Reviewed: Jul 23, 2023

I loved the car and enjoyed my 1500 mile journey around England in it. Having the SatNav was a great bonus.

Reviewed: Jul 3, 2022

アップグレードして、予約した車輌よりも 装備、車輌供に充実していたので金額に見合う快適な運転が出来ました。

Reviewed: May 29, 2022

Exceeded my expectations in every way. There was 4miles on the car when I got it. The customer service staff on location was extremely friendly, great to chat to and very helpful. Would recommend based on his interaction alone.

Reviewed: Apr 26, 2022

Customer service very helpful as we needed to change the drop off location to Glasgow. Pick up location a long way from Edinburgh Airport and drop off location was a gas station since it was before opening which was odd.

Reviewed: Aug 30, 2023

Everything was in great shape.

Reviewed: Aug 3, 2022

The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.

Reviewed: Dec 30, 2019

They deliberately made it difficult because I didn't purchase additional insurance!

Reviewed: Dec 18, 2019

The staff were excellent throughout - courteous and so nice, really had a wonderful experience in Edinburgh with Easirent. Basically no waiting time at the desk and the car was in tip top shape! Thanks a lot guys you were stars!!

Reviewed: Nov 21, 2019

Excellent staff at the Europcar counter very friendly and helpful, processed quickly, location is good. Car was just awful I've hired and driven alot of cars and without question the Vauxhall Crossland X is the worst car I've ever driven, 3700rpm at 70mph in top gear thing was screaming, gearbox felt like it was outta Kombi, ratios are horrendous, terrible fuel economy and pretty sure it wasn't firing on all 4 cylinders.

Reviewed: Nov 12, 2022

America was a very helpful staff member of Europcar.

Reviewed: Sep 6, 2019

Very good except for a mix up on drop off time. All sorted eventually. Thought system and staff very friendly and efficient.

Reviewed: Mar 7, 2019

The car pickup process was very quick

Reviewed: Sep 28, 2021

Not bad

Reviewed: Jul 29, 2020

car was excellent. Staff very pleasant but computers down so took far too long.

Reviewed: Mar 18, 2019

Didn't get any car, and money was deducted.

Reviewed: Sep 20, 2019

Perfectly goof service

Reviewed: Sep 15, 2019

Finding the pick up location was very stressful, make it clear during booking and give instructions on how to get there.

Reviewed: Aug 30, 2019

All good

Reviewed: Aug 28, 2019

Interrent and Goldcar are not located in terminal anymore! You should update your details as you have to.use shuttle bus to pickup the car. I spent more than 30mins to find it out.

Reviewed: Jul 25, 2019

I waited a long time picking up the car (45 mins)

Reviewed: Aug 17, 2019

La voiture était prête à notre arrivée, propre et en très bon état. Bon véhicule, bien adapté à nos besoins. Personnel à l’écoute et très professionnel.

Reviewed: Aug 15, 2019

The Car I booked was not available, but it was upgraded to a higher version without any extra charges. Car was clean, and the staff at Arnold Clark were very professional and helpful.

Reviewed: Apr 25, 2019

Best car hire experience so far. Great service. Quickest hire and drop off times so far

Reviewed: Apr 23, 2019