12 Car Rental Brands at Liverpool John Lennon Airport (LPL)

Excellent service

Reviewed: Feb 22, 2020

The members of staff were very helpful, the upgrade was an added bonus. On drop off, the staff member was helpful regarding payment of the toll bridge in Liverpool. My only gripe is that we were told with the upgrade it included the additional driver but we have since been charged. I have emailed the company and am awaiting an answer...

Reviewed: Jan 11, 2020

No issues with europcar, great value for money, great staff, will use them again next trip, car was great,

Reviewed: Aug 20, 2019

The car was scratched on every panel when we picked it up. With no one there to reassure us. The girl on the desk tried to mis sell insurance when I had already told her a number of times that I had bought the extra insurance with you.

Reviewed: Jun 5, 2019

The staff were polite, but they didn't give me the car I had booked. I reserved a Ford Galaxy automatic 7-seater, but ended up with a manual Citroen van. What the heck! I called the rental company, but they said the store didn't have a car that big. Finally, they gave me a Hyundai compact sedan instead, and mentioned that the price difference would be refunded. They added a note to the contract, but I have no idea when it will be sorted. The staff at the return location inspected the car and found no issues. I mentioned the price difference refund, and they handled it, giving me a receipt stating that £22.36 would be refunded to my card. Now that I'm back, not only did I not get the £22.36 refund, but another £22.36 was charged to my card. I'm so annoyed! I called the rental company and they just said they'd contact the store.

Reviewed: Nov 9, 2018

It was my first time driving abroad, and on December 24th, right before Christmas, there were no cars available for me. Don't even think about a free upgrade. Do you think I'd be satisfied?

Reviewed: Jan 14, 2017

- great customer service and smooth process

Reviewed: Jul 14, 2019

Total scam operation. Was charged £260 for a tiny, barely visible scratch at the end of the rental period (photos attached). Also, a huge deposit was taken on our card at the beginning (£1500), as well as a gas deposit (£95), very surprising. Difficult to find office, chose to walk instead of paying the £3/per person shuttle fee. Office was small, cramped, univiting. Not recommended in anyway.

Reviewed: Mar 24, 2019

If you follow the small print of your hire agreement everything will be fine, if you don’t expect to part with more of your money if you want to take the car!

Reviewed: Mar 12, 2019

First time i felt like i have been conned by a rental company, lots of extras and hidden fees.

Reviewed: Feb 26, 2019

Excellent value for money and straight forward online booking process

Reviewed: Jan 30, 2019

Fast and efficient

Reviewed: Apr 23, 2019

Like: Staff are nice and give useful information for trip. Car is in good condition.

Reviewed: Aug 29, 2018

Like: EASY, NEED QUICK SERVICE
Dislike: NOBODY TO RECEIVED THE RETURN CAR

Reviewed: Jan 12, 2018

Like: Car was clean and new
Dislike: Nothing really

Reviewed: Jan 6, 2018