7 Car Rental Brands at Southampton Airport (SOU)

The counter staff at pickup were very helpful. The delay in completing paperwork etc was due to an internet outage for the whole south-east due to Storm Ashley. No staff to receive car at Gatwick North terminal, but just parked and left key in the box.

Reviewed: Nov 3, 2024

Aside of having to pay for parking at drop off, they have spuriously attempted to charge me for damage (which I dispute is there). Awful.

Reviewed: Aug 7, 2024

Quick, easy and friendly.

Reviewed: Jul 31, 2019

Car was great although poor fuel economy.

Reviewed: Jun 26, 2019

Like: Ease of collection and friendly helpful staff.
Dislike: The car hadn't seemed to be hoovered out after the last rental.

Reviewed: Sep 13, 2018

friendliest and most helpful staff of any rental I have used

Reviewed: May 14, 2024

The pick-up point was at the far end of the car park which would have been a fag had I had more luggage. The staff were cheerful and friendly and Tony did his job very well.

Reviewed: Jan 10, 2023

Great team at collection and drop off

Reviewed: Dec 29, 2022

I got an even better car than I expected.

Reviewed: Aug 10, 2019

The front of house staff were very helpful. I was upgraded to a larger car which I did not like. It was a Fiat.

Reviewed: Jun 14, 2019

Extremely satisfied

Reviewed: Mar 13, 2024

The staff's attitude was okay. I chose an MG ZS SUV, but the staff tried to upsell me to a Hyundai Tucson for an extra £10 per day. I thought £10 wasn't much, so I agreed. The deposit was £200, totaling £240. I used my Monzo card and rented the car for four days. I chose to return the car before 6 PM. The return parking spot was the same as the pickup location. When I returned the car, there were no staff around, so I took photos, placed the key in the designated drop box, and recorded a video. I also kept the rental contract. I had read bad reviews about this rental company, so I made sure to keep evidence. It turned out to be necessary. The rental company charged an additional £200 from my card. I emailed them, and they said I returned the car a day late. I sent them my photos and contract to prove I returned it on time, and they admitted it was a mistake in their system. They refunded the money. It was quite funny. Without the photos, the deposit and extra charge might have been lost. Always remember to take photos as evidence. The customer service of the rental company was responsive, which deserves some praise.

Reviewed: Sep 24, 2021

The attitude was excellent.

Reviewed: Sep 22, 2017

Excellent service from the staff at enterprise

Reviewed: Dec 28, 2023

Like: Extremely courteous and friendly and cooperative young men, who made the experience easy and relaxing.
Dislike: Nothing

Reviewed: Sep 17, 2018

At the Enterprise counter at Southampton Airport, the rental company said our credit card didn't have a chip, so they couldn't process the rental. We asked for a refund of the deposit at that time, but the staff said they hadn't received any deposit and showed me the information on their computer. After returning home, I requested a deposit refund through the rental platform, but several days have passed without any response. The rental platform is very unreliable.

Reviewed: Oct 11, 2017

Waiting time on collection was too long and meant standing in the cold. Office closed on drop off so no idea about deposit or fuel situation.

Reviewed: Oct 6, 2021

For the first rental, we initially chose an Audi A4 estate, but were informed it was unavailable and only a Kia was left. They persuaded us to pay an extra £350 for an upgrade. The second rental experience was even worse. Despite already purchasing full insurance, they added an extra charge of £88 for insurance. When we arrived to return the car at the agreed time, the store was already closed. We didn't receive a detailed bill upon return, and after returning to our country, we found an additional charge of over £200 without any explanation. Our complaint remains unresolved to this day.

Reviewed: Oct 10, 2019

When picking up the car, the staff provided practical suggestions for early pickup. The car was very functional, and the comprehensive insurance offered made our trip much more reassuring. Unfortunately, the cleanliness inside the car needs improvement. There was a strong odor (similar to vomit). Although it's a four-door nine-seater, only the front row windows are adjustable, and without the air conditioning, the air inside doesn't circulate. It's recommended to have staff nearby or accompany you during pickup, as we were initially unfamiliar with the car's operation and had to return to the pickup registration center to ask for help.

Reviewed: Jul 25, 2014

Easy pick up and drop off. Wonderful car quality. Everything was super easy!!!

Reviewed: Aug 10, 2020

Polite staff, first car i couldnt get on with they swapped no problem when they had something available, will use again.

Reviewed: Sep 23, 2019

I. Not advertised in their arrival information, be aware that the Pickup point was at local hotel 400 yards walk from Airport Arrivals and no respite from the weather. 2. Not all the minor damage to the car was indicated on the vehicle hire sheet. When I returned the vehicle they were certain that there was extra minor damage to a wheel trim. However when I asked to check their past computer records, it was found that this damage had already been reported.

Reviewed: Jul 24, 2019

DO NOT HIRE ANY CAR FROM EASIRENT I had a terrible e experience, with them starting by making me wait 40 minutes for the shuttle bus, or I could "get a taxi". Then they tried to say I was out of hours and wanted to charge me £60 extra on top of my hire, then wanted £1500+£100 deposit for a car with half full tank etc. I ended up walking out with no car, and a family looking to get a taxi in an industrial estate outside of town, which cost me £50. So no hire car and more outlay...even the taxi driver said he regularly has to pick people up there...so I cant have been an isolated cash. Stick to the mainstream companies...pay the little extra...because these guys will try their best to take more.ml eyes off you.

Reviewed: Jul 18, 2019

I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor. The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.

Reviewed: May 21, 2019

Had to wait for >40 minutes to be collected from Southampton airport as I was given the wrong directions to the collection area by Easirent head office. I was happy with the car and the hire cost but was charged £225 after drop off. At drop-off I disputed that I had caused damage to one tyre wall. The representative said they would investigate in case it was a previous issue since past customer(s) had badly damaged the hub cap on the same wheel. I've not yet received any explanation or breakdown as to the £225 charge 8 days later as Easirent customer services aren't on the phone and have not yet responded to my email. I'm very unhappy with the poor communication. Surely £225 is ridiculously excessive for replacing one tyre???

Reviewed: May 7, 2019

Will make sure I never use them again

Reviewed: Apr 16, 2019

Had a dead battery in vehicle shortly before heading back to drop off. Staff were very helpful in arranging a taxi and alternative arrangements.

Reviewed: Mar 16, 2019

Like: Easy to book - staff were very friendly Car was smart and clean and easy to drive
Dislike: Everything was brilliant!

Reviewed: Aug 30, 2018

Like: The vehicle I booked was lovely and was great value for money.
Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.

Reviewed: Aug 8, 2018