9 Car Rental Brands at Exeter Airport (EXT)

The car was lovely and the staff were really helpful at Exeter - making sure I was familiar with the key features. They advised where I can drop off at Heathrow and went through the 'paperwork' on the iPad. I didn't like the £2,000 excess on insurance which I was offered on the spot to take there and then - as the cost was almost as much as the daily hire cost - but waived it. That made the experience much more stressful - particularly in London - and I was grateful to drop the car back without a hitch.

Reviewed: Mar 8, 2024

Where the staff were fantastic the vehicle was not of the correct size of the booking amd nothing else was available due to the short notice of the booking

Reviewed: Dec 23, 2023

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

Reviewed: Dec 1, 2022

They gave me no proof that I return the car in good condition,

Reviewed: Aug 3, 2019

Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really

Reviewed: Jun 20, 2019

The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches

Reviewed: Mar 5, 2019

Very smooth transaction, the car was clean and comfortable. Would recommend

Reviewed: Nov 2, 2022

Very professional, exceeded my expectations

Reviewed: Nov 5, 2019

The car was a bit to big I only asked for a small call

Reviewed: Sep 7, 2019

very good will definitely use your services again many thanks.

Reviewed: Aug 16, 2019

Yes the car exceeded expectations

Reviewed: Aug 6, 2019

Like: Pick up.. easy to find location.. staff was helpful.. They didn’t have the car I reserve... was offered a Vauxhall Zafira or a upgrade to MB E Class - I choose the upgrade for a reasonable price- Very comfort car to drive in long road trips.
Dislike: Car wasn’t clean inside or outside (I let this issue go as I have a very long drive ahead, the interior was dusty in parts and bird poop is baked by the sun onto car body and windscreen).. the car had a issue with one of its power window—- kept opening itself (so I need to drive back to rental office to have it fixed).. although the car had low mileage about 13,000 miles - the are signs of abuse within the car’s interior

Reviewed: Aug 1, 2018

The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.

Reviewed: Aug 25, 2019

I could not get through on the phone for some time to alert them of the pick up and had to wait around 30 minutes at the airport

Reviewed: Aug 8, 2019

It's a fraud. I wanted to pay with a debit card. They said that it was okay but I had to provide certain documents and have a 0 excess liability. I did what requested, but at the moment of renting the car I discovered that they wanted a new insurance to be taken (with them) and very expensive (three times the entire rental). The terms and conditions are not clear because they just mention a 0 excess liability (which I had). The client service I contacted didn't say anything about this new insurance. In sum, it's a fraud! Stay away from it!!!

Reviewed: Jul 25, 2019

When I called for pick up I was told where to wait and that 'Colin' would meet me there but was not told what vehicle he would be in and when he arrived (after over half an hour's wait) he did not introduce himself, show any identification or any proof he worked for Easirent. As a lone female this was un-nerving and I was fortunate another customer was picked up at the same time so I was not alone in the car with this stranger going to an unknown destination. Within an hour of picking the car up, a warning light came on about tyre pressure. I checked these myself and when I called the office to report it, they advised it was a known ongoing problem but had not informed me about when I collected the car.

Reviewed: Jul 23, 2019

ONLY WAITING FOR THE DEPOSIT TO BE CREDITED BACK TO THE CREDIT CARD.

Reviewed: Jun 10, 2019

They told me to collect the car from a certain and in a certain space. The car wasn’t there and we had to scout the area looking for the number plate. The agent told us to call him if there was a problem. But he never answered the phone.

Reviewed: Jun 16, 2019

Dislike: The car was brand new, however the interior had not really been cleaned properly.

Reviewed: Sep 12, 2018