18 Car Rental Brands at Heathrow Airport (LHR)

좋았습니다

Reviewed: Feb 10, 2025

Very satisfied.

Reviewed: Aug 14, 2024

The deposit amount is quite high.

Reviewed: Aug 10, 2024

Convenient

Reviewed: Aug 9, 2024

Very satisfied.

Reviewed: Aug 8, 2024

Please see above. Car had many faults. The dent should be fixed before being rented again.

Reviewed: Feb 6, 2025

It was a very pleasant car rental experience. Quick pickup, quick return, and a new car.

Reviewed: Aug 15, 2024

The car was in great condition, and the service was efficient.

Reviewed: Aug 15, 2024

Although you need to take a number and queue, the process is overall quite quick! Very good.

Reviewed: Aug 5, 2024

Satisfied, no aggressive insurance upselling.

Reviewed: Aug 5, 2024

Staff very helpful and friendly. Car availability very poor unfortunately.

Reviewed: Jan 22, 2025

Very good, the store provides dedicated shuttle services to various terminals.

Reviewed: Aug 18, 2024

Very good.

Reviewed: Aug 14, 2024

No. I was disappointed as mentioned above

Reviewed: Aug 7, 2024

The service was fine.

Reviewed: Jul 31, 2024

Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.

Reviewed: Jan 2, 2025

Received the booked car model, the vehicle was in excellent condition, and there were no hidden charges.

Reviewed: Aug 21, 2024

The pick-up and drop-off process is very simple and efficient. There are shuttle cars running between terminals, and after returning the car, the rental company provides free transportation to another terminal.

Reviewed: Aug 21, 2024

A month after returning home, they charged me without any reason, without any email notification, and not just once. It's outrageous, almost like daylight robbery!

Reviewed: Aug 19, 2024

The car had a warning light on the entire time. Asked the rental company, and they said it wouldn’t affect the drive. There was also a persistent beeping sound, which was quite annoying. Additionally, the left front door was problematic and required extra effort to close properly.

Reviewed: Aug 19, 2024

Waited pretty long and my tire had a slow leak. No one was rude or anything so I enjoyed the employees for sure.

Reviewed: Nov 20, 2024

Very satisfied.

Reviewed: Aug 8, 2024

Overall, it was pretty good. They will recommend insurance, but will not insist if you refuse. The deposit of £1500 takes 7 days to be refunded. The actual rental car was a Peugeot, and the interior space was quite large.

Reviewed: Jul 27, 2024

They tried to upsell insurance services. There’s a strict mileage limit, but fortunately the staff was lenient during the car exchange and didn’t charge extra fees.

Reviewed: Jul 17, 2024

they didn't accept Taiwan driving licence, but didn't mentioned during booking after changed driver to complete booking, they requested to us to perchase new insurance

Reviewed: Jun 15, 2024

Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.

Reviewed: Oct 19, 2024

The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.

Reviewed: Jul 27, 2024

Good service, they offered insurance but didn't push when I declined.

Reviewed: Jun 13, 2024

Highly satisfied

Reviewed: Jun 2, 2024

The pickup instructions mentioned free shuttle service from all terminals, but this was not the case. While waiting at the designated spot at T4 and calling, I was told a shuttle would come but after waiting 35 minutes and calling again, I was informed that only T2 and T3 had shuttles. After going to T3, I was then directed to T2. It took another 15 minutes after a final call for the shuttle to arrive, with the whole process taking 2 hours!

Reviewed: May 26, 2024

The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.

Reviewed: Aug 17, 2024

The overall service is very standardized, no need to worry about any issues, everything is well-managed and systematic.

Reviewed: Aug 15, 2024

The staff were extremely patient and responsible!

Reviewed: Jul 30, 2024

Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!

Reviewed: Jul 27, 2024

Very satisfied

Reviewed: Jul 17, 2024

Highly satisfied

Reviewed: Jul 19, 2024

We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.

Reviewed: Jul 3, 2024

Picking up the car was very smooth, no waiting time, everything was fast. The car was quite new and it was a hybrid, which was very fuel-efficient. During this trip, I only refueled once on the last day when I exchanged the car. Quite remarkable.

Reviewed: Feb 19, 2024

The rental company upgraded our vehicle because they didn't have the automatic transmission car we reserved.

Reviewed: Jul 25, 2017

Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

Reviewed: Jul 4, 2024

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

Reviewed: Jun 29, 2022

Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!

Reviewed: Nov 11, 2021

I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!

Reviewed: Sep 10, 2018

The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.

Reviewed: Apr 2, 2018

Very good

Reviewed: Jul 4, 2024

The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.

Reviewed: Dec 13, 2022

Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.

Reviewed: Jun 23, 2024

Direct shuttle service available

Reviewed: Mar 11, 2024

We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.

Reviewed: Jan 9, 2024

Car only had 1/4 of a tank petrol. Car provided was a Peugeot 3008, not a volvo xc60 as advertised.

Reviewed: Jan 4, 2024

I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!! I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.

Reviewed: Jul 14, 2023

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

Reviewed: Jan 2, 2024

The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.

Reviewed: Sep 18, 2023

Fast, easy and straightforward

Reviewed: Oct 17, 2022

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Reviewed: Aug 11, 2022

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Reviewed: Jun 15, 2020

Excellent service

Reviewed: Dec 30, 2023

The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.

Reviewed: Aug 25, 2023

All good

Reviewed: Nov 16, 2023

All good experience

Reviewed: Aug 25, 2023

Average

Reviewed: Jul 29, 2018

Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.

Reviewed: Jul 14, 2018

Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...

Reviewed: Jul 12, 2018

The service was not good. They lacked problem-solving skills.

Reviewed: Nov 5, 2023

Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.

Reviewed: Oct 15, 2019

My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.

Reviewed: Dec 29, 2018

Forced to buy insurance to change the car model

Reviewed: Aug 11, 2018

Overall, everything was satisfactory. However, the daily mileage limit of 241 kilometers was not consistent with urocar's requirement of 150 kilometers. Additionally, the online waiting time for addressing issues was too long.

Reviewed: Oct 10, 2017

The staff seemed very business-like and not enthusiastic. The Indian clerk had a heavy accent, making it hard to understand.

Reviewed: Aug 10, 2020

There were only two or three staff members, the process was complicated, and I had to wait more than an hour to get the car. I reserved a BMW 5 Series Touring but was given a Land Rover Discovery Sport, which is a completely different model.

Reviewed: Nov 9, 2019

Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?

Reviewed: Dec 15, 2018

Didn't get the car

Reviewed: Nov 28, 2018

Very good

Reviewed: Aug 23, 2018

Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!

Reviewed: Jul 17, 2017

Service was too slow and the location is a bit far from the airport, requiring a shuttle bus.

Reviewed: Jan 9, 2015

Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...

Reviewed: Nov 21, 2014

Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.

Reviewed: Jul 16, 2014

The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.

Reviewed: Jun 24, 2014

I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!

Reviewed: Apr 6, 2014

The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.

Reviewed: Dec 30, 2013

The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.

Reviewed: Apr 8, 2014