15 Car Rental Brands in Lyon, Auvergne-Rhone-Alpes, France

Lack of cars, spent two hours in line

Reviewed: Jul 20, 2024

Very satisfied

Reviewed: Jul 17, 2024

Very satisfied

Reviewed: Apr 2, 2024

Staff were simply brilliant. I have never enjoyed picking up a car so much. Genuine personal service arguing about cars. Would have been quite happy to have stayed for longer

Reviewed: Mar 11, 2024

Generally very good. The service is friendly and efficient at the Lyon Airport Alamo/Enterprise. Only issue was the car had no window screen washer which wasn't ideal for driving on the autoroute.

Reviewed: Jan 8, 2024

The blue tooth was a nightmare. Glad it wasn’t raining. Tried to contact Liigu about this, no reply. No contact now and dropped car off 3 days ago. Should have received all ok message. Not aware you held my deposit for 2 months, not clear on booking

Reviewed: Jul 2, 2024

Liigu are charging me €345 for a chipped windscreen. This absolutely did not occur whilst we had the car. The ridiculous expectation is that the customer should photograph every angle/panel/glass on the car to prove their innocence. I have zero-excess insurance, but it’s the principle of withholding the huge excess payment for extortion/stealing it if you don’t provide photographic evidence. Utterly disgusting company I will never deal with again.

Reviewed: Dec 8, 2023

Excellent Car Couldnt get the car started ,contacted support and it was sorted in 5 minutes Very easy Whats App Communication was excellent

Reviewed: Aug 1, 2023

The condition of the car's tires was poor. After picking up the car and driving away, I discovered a leak. By the next day, the tire was completely flat and undrivable. A nearby repair shop found a bulge in the tire, posing a safety risk. It took 30 hours for the rental company to provide a new car after numerous follow-ups with no response.

Reviewed: Jun 27, 2024

I am extremely dissatisfied with this company. On the morning of June 12th, I went to the Lyon branch to pick up the car. After confirming on-site that I had booked an automatic car, I went to the 7th floor to pick it up. After inspecting the exterior and signing, I realized it was a manual car. I immediately mentioned that I had booked an automatic. What followed was over two hours of waiting. Initially, they said there were no cars available and asked us to check at the counter for a resolution. Later, they said there was a car, but it was at the airport and had not been brought over. When I refused to go to the airport to pick it up, they promised to drive it over within an hour, but it took over two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me. Due to time constraints, I had no choice but to accept it. Later, I found out that the amount on the contract was different from my booking amount. Additionally, the on-site staff told me that the insurance I bought through the platform was not recognized by them and that I had to buy additional insurance for 30 euros to be fully covered. Furthermore, because they delayed the car handover, I couldn't return the car at the originally scheduled time. Due to heavy traffic in Paris, I reached the return location at 9 PM, and they were already closed.

Reviewed: Jul 4, 2023

I am extremely dissatisfied with this company. I arrived at the Lyon branch to pick up my car on the morning of June 12th. After confirming that my booking was for an automatic car, I went to the 7th floor to get the car. After inspecting the car and signing off on the exterior, I found out it was a manual car. I immediately pointed out that I booked an automatic, which led to over two hours of waiting. First, they said there were no cars available and asked us to go to the counter to see what could be done. Then, they said a car was available but parked at the airport and they hadn't brought it over yet. They asked me to go to the airport with an employee to get the car, which I refused, asking them to bring it over. Initially, they said it would arrive within an hour, but it took more than two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me first. Due to time constraints, we had no choice but to accept it. Later, I realized that the amount on the contract didn't match the amount I booked. Additionally, the staff on-site told me that the insurance I bought through the platform wouldn't count and I needed to buy their full coverage insurance, so I spent another 30 euros on full insurance. Furthermore, because of the delayed car handover, I couldn't return the car at the scheduled time yesterday. I got stuck in heavy traffic in Paris and didn't make it until 9 PM when their office was already closed.

Reviewed: Jul 4, 2023

Very good

Reviewed: Oct 28, 2021

Very good attitude

Reviewed: Dec 23, 2019

Although I reserved a regular car I was told by the europcar agent that I reserved an electric car and that I need to upgrade if I want a regular car. I upgraded, which meant I had to spendabout 70 euros more for my reservation.

Reviewed: Jun 19, 2024

The car rental company is pretty good.

Reviewed: May 10, 2024

Despite having purchased full insurance through the rental platform, they charged extra insurance fees without any explanation, and emergency rescue fees were also listed on the bill.

Reviewed: Nov 13, 2023

Not get the car ive booked for but after multiple requests, gave me a great vehicle.

Reviewed: Oct 8, 2022

The customer service is very polite.

Reviewed: Jul 30, 2020

Poor service and mandatory additional charges

Reviewed: Jun 8, 2024

Satisfied

Reviewed: Mar 4, 2024

Good value upgrade offered. Whole process vgood

Reviewed: Mar 18, 2020

Excellent car, friendly staff and efficient at the whole process at a busy time

Reviewed: Feb 17, 2020

We had to wait quite a long time and several phone calls to get picked up at the airport and be taken to the Sicily By Car office to collect the vehicle. Also the satnav directions to get back to their office and drop off the vehicle, using the Company's postcode, took us on a very circuitous, county route.

Reviewed: Apr 14, 2024

Un 1er véhicule m’a été proposé, une Peugeot 208 rouge qui avait de grosses rayures enfoncées. La voiture sentait la cigarette à l’intérieur. J’ai demandé à avoir un autre véhicule et ils m’ont donné une Audi Q2 grise en très bon état, qui a été parfaite pour mes 5 jours de location. Le retour a été très rapide.

Reviewed: Mar 26, 2024

Car exceeded my expectations.

Reviewed: Jan 16, 2024

The service is really terrible. Cannes has many one-way streets, and it took me half an hour to find the return location according to the address. I got out of the car in the rain with the rental address and order address, asking the police and sanitation workers, but no one knew where it was... I called the customer service of the rental company countless times, always in a queue. If you don't have enough staff, don't provide a customer service phone number, it's a waste of time and phone charges. The phone number on the rental order is never answered. Finally, after walking for 15 minutes from the rental address, I found it. It was terrible.

Reviewed: Dec 5, 2023

The service was average, and the car I received was completely different from the one I booked.

Reviewed: Jul 20, 2022

Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

Reviewed: Nov 29, 2021

Very good

Reviewed: Nov 8, 2021

Bonne voiture Retour du véhicule désastreux avec un agent qui facture 240€ pour une minuscule éraflure de 5cm sur l’enjoliveur... Malhonnête et scandaleux!

Reviewed: Sep 11, 2019

The car was in poor condition and the deposit was too high.

Reviewed: Aug 4, 2023

Impossible de rendre le véhicule hors des heures d’ouverture

Reviewed: Mar 7, 2020

Do not use Hertz, they will charge many extra fees!

Reviewed: Jul 1, 2023

Satisfied, the car is relatively new with manual transmission and runs on gasoline, just over 20,000 kilometers. Initially hoped for a diesel car, but considering the cheaper gasoline in Switzerland, it turned out to be a positive. During pickup, they kindly asked if I could handle a manual transmission.

Reviewed: Aug 10, 2020

Remember to actively decline the insurance.

Reviewed: Jul 25, 2020

Good, good.

Reviewed: Dec 31, 2019

Best service. Slight delay at pickup but otherwise perfect

Reviewed: Apr 28, 2022

Satisfied

Reviewed: Jul 21, 2020

Some construction at the station made it a bit funny/strange to find the location, but otherwise it was smooth

Reviewed: Nov 9, 2019

Service incroyablement mauvais, incapable de contacter la succursale et même le service à la clientèle ne pouvaient rien faire pour moi. Au pick up l’agent était hautain et a fait passer 3 personnes avant nous. Pour moi c’est la dernière fois que je fait affaire avec Avis.

Reviewed: Sep 30, 2019

The AVIS at Lyon Airport is large, located within the car rental park. The staff have a very good attitude, especially the gentleman during the car return—he was particularly charming.

Reviewed: Sep 1, 2019

とても親切でした。

Reviewed: Aug 13, 2019

Car was great. Due to heavy traffic on our return we did not have time to fill up the tank. Interrent charged €18 for the fuel which is acceptable then a further €50 penalty for not returning the vehicle full. Very angry at this unreasonably high penalty. I will not use them again.

Reviewed: Jan 12, 2020

Tout était parfait rien a dire

Reviewed: Sep 18, 2019

La voiture était parfaite ! Surtout l'accueil de la réceptionniste était excellente voir au top !!!!!

Reviewed: Sep 4, 2019

Il y avait 2 personnes devant nous pour récupérer la voiture. A réception, nous avons constaté des rayures supplémentaires à celles indiquées sur le document, mais le personnel n'avait pas le temps de venir vérifier étant donné qu'il y avait encore 4 personnes après nous. Ils nous ont dit de prendre des photos, et heureusement, car sinon les rayures nous auraient été attribuées. Il faudrait plus de personnel pour prendre plus de temps avec le client.

Reviewed: Jul 28, 2019

Car not ready on arrival

Reviewed: Jul 23, 2019

Customer service from both places were great. We liked that there were no hidden fees and they gave us the car we had originally reserved. First time renting in Europe and it went better than expected!

Reviewed: Sep 30, 2019

The agent's English was poor and he kept pushing additional insurance. I had to ask my French friend to speak with him in French over the phone to resolve it. Bad service! The car I got was a Toyota Avensis (station wagon), but I couldn't find it in the options so I selected 'Toyota Corolla' instead.

Reviewed: Feb 24, 2018

Excellent service, easy pickup, friendly staff, good English.

Reviewed: Dec 10, 2014