20 Car Rental Brands in Osaka, Osaka-fu, Japan

No

Reviewed: Dec 8, 2024

The entire team was attentive, responsive, and provided effective information.

Reviewed: Jul 28, 2024

good service , staff helpful strongly recommend

Reviewed: Oct 10, 2024

Overall very good

Reviewed: Oct 10, 2024

Good

Reviewed: Jul 9, 2024

The receptionist was very friendly and explained everything very clearly.

Reviewed: May 5, 2024

Very good

Reviewed: Mar 31, 2024

Pickup and return were very fast, completed within 5-10 minutes.

Reviewed: Feb 15, 2024

The vehicle was brand new. I booked an ETS, and picking up and dropping off the car was convenient. The staff's English was pretty good. I must give a thumbs up for the whole process.

Reviewed: Jul 16, 2024

Process to get vehicle went smoothly. Knowledgeable staff

Reviewed: Aug 8, 2023

Command of English can be improved.

Reviewed: Oct 13, 2022

Speaks English, but strangely asked for fuel receipts upon car return

Reviewed: Oct 20, 2019

Very satisfied, they did the vehicle inspection together with me

Reviewed: Sep 2, 2019

Satisfied

Reviewed: Jul 14, 2024

The service was excellent and attentive, with dedicated staff assisting us.

Reviewed: Jun 26, 2024

Pretty good

Reviewed: May 13, 2024

Couldn't find the store, and it took a long time to get help over the phone.

Reviewed: May 12, 2024

The staff handling the pick-up and drop-off were very friendly and efficient. I highly recommend this company. I'll choose them again next time I'm in Osaka.

Reviewed: Mar 15, 2024

Very good. Highly recommended.

Reviewed: Jul 7, 2024

The vehicle was quite old. The charger was broken as soon as we got in the car. Although it was spacious inside, the car had noticeable scratches. Despite the broken charger, the staff took me for immediate repair. However, it was quite inconvenient. Additionally, there is an extra fee if you want to pick up the car directly from the airport.

Reviewed: May 22, 2024

Satisfactory

Reviewed: Jun 10, 2024

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Reviewed: Mar 5, 2024

Very satisfied

Reviewed: Feb 10, 2024

Very satisfied

Reviewed: Jan 26, 2024

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

Reviewed: Dec 13, 2023

For this branch, the staff advise us to buy more insurance. When I told him that I paid basically insurance (included CDW) from the application already, he said it’s from the application (not from Nippon rent a car). The basic cost around ¥1,500/day, but I denied to pay more. He warned us, if something happened just a little bit destroyed. The dealer will charge us at least ¥150,000, luckily we drive safely along the trip. When we drop the car on the last day, the old staff urged us for the nearest gas station’s receipt before returning. But I told him that the receipt I put it at the hotel and I didn’t fill the petrol from here, so I showed him that the fuel scale is full and a little bit over scale too. Finally he is okay for that, but it takes time for a while.

Reviewed: Feb 18, 2020

Space are just OK. Overall good.

Reviewed: Feb 5, 2020

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Reviewed: Jan 7, 2020

店が移転している知らせがなく、電話も変わっていて探すのが大変だった。予約８時にしていたが、ずいぶん後に返却が９時というメールがきて飛行機の時間を変更し、飛行機キャンセル料二万円かかった。他のレンタカー会社は８時なのに

Reviewed: Jan 5, 2020

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Reviewed: Dec 31, 2019

Overall car rental experience with Nissan was great, the car was in great condition, the hotline was helpful and car return process was easy.

Reviewed: Feb 7, 2020

Very good condition. Staff at counter is very helpful.

Reviewed: Dec 22, 2019

Good

Reviewed: Dec 20, 2019

The car was in good but the car navigation system was not working. I needed to use google map to lead my way in my whole trip. I have raised a complaint to the Nissan staff when I returned the car and requested them to fix the problem before giving the car to the next driver. Overall, the Nissan staff and the car were good and I had a good rental experience apart from the car navigation system.

Reviewed: Nov 27, 2019

Very polite

Reviewed: Nov 23, 2019

Friendly and thorough service.

Reviewed: Jul 26, 2019

จองรถ Alphard แต่ได้รถ Velfire เลข กม.ประมาณ 14x,xxx เครื่องยนต์เงียบดี จัดเก็บกระเป๋าเดินทางไป 5 ใบ และผู้โดยสารนั่งสะดวกสบายดี รับรถที่สนามบินคันไซ ที่เดียวกับ Toyota และที่คืนใน naniwa แถว namba ก็เป็นของโตโยต้าเหมือนกัน พนักงานบริการดีค่ะ และโทรขอความช่วยเหลือจาก จนท. HERTZ ที่ไทย ก็ได้รับความช่วยเหลือดีมากๆ ค่ะ

Reviewed: Apr 24, 2019

Very good

Reviewed: Aug 16, 2017

The Hertz store at Osaka Airport is located at the Nikko Hotel across from the airport. We spent quite a bit of time inside the airport before we found out.

Reviewed: Jan 18, 2017

It's just on the first floor of the airport. Although it was my first time at Osaka Kansai Airport and I don't speak Japanese well with limited English, it was easy to find by following the signs. The female receptionist was very patient, and there was basically no communication barrier.

Reviewed: Jun 14, 2016

Polite and efficient

Reviewed: Dec 20, 2018

No Chinese-speaking staff, couldn't understand how to operate the car

Reviewed: Oct 17, 2018

The process was quick. Got the car in no time.

Reviewed: Oct 16, 2018