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Last updated on: Nov 20, 2024
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Rent a car46Rental Locations
32Airport Locations
j.olivos serrano
Palermo
Excellent
A.Davies
Palermo
Good
Customer service was not especially friendly and we had to wait for the cart to be delivered. The car itrself was fine.
Read More >Reviewed: Jul 14, 2024
Alston Cecillia
Palermo
Excellent
The staff responsible for pick-up and drop-off were quite diligent and followed standard procedures.
Read More >Reviewed: Jan 18, 2024
Jeff Cronin
Palermo
Average
First of all, when renting a car in Sicily, do not purchase additional insurance from Zuzuche. Always buy it from the car rental company; otherwise, the deposit will be extremely high. My deposit was 800 euros, and in case of an accident, you need to pay upfront. The repair costs for car damage in Europe are high, and it can be a significant amount if problems occur. Sicily is very strict about car damage inspections, including any scratches on the paint and rims, which will require compensation. The vehicle was quite old and not very clean. The front side windows fog up when the air conditioning is on. For Japanese cars, anything over 110 km/h with a side wind feels unstable, and since the speed limit on Italian highways is 130 km/h, it was very tiring to drive.
Read More >Reviewed: Aug 31, 2023
Palermo
Average
Palermo
Excellent
Le personnel a été insistant sur le rajout d'une assurance complémentaire malgré le fait de lui avoir dit que nous avions lu correctement ce qui était pris en charge par Easyrentcars
Read More >Reviewed: Nov 4, 2019
A.G.
Palermo
Average
R.VIEIRA
Palermo
Average
Véhicule sale, agressivité commerciale au guichet de retrait et trop de temps passé pour retirer le véhicule.
Read More >Reviewed: Sep 15, 2019
F.Zucchetti
Palermo
Average
Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.
Read More >Reviewed: Aug 6, 2019
T.Carter
Palermo
Excellent
Virgil Hal
Palermo
Average
The store is a bit far from the airport, requiring a shuttle bus. You need to call for the shuttle and wait for it to come. If you're unlucky, the wait can be quite long, which is not a great experience.
Returning the car is better, just navigate to the store and return the car, then take the shuttle to the airport.
Insurance is recommended but not pushed aggressively.
The car I got was not ideal. I originally booked a Skoda, but ended up with a Citroen C3 with almost 40,000 kilometers on it.
Reviewed: Jul 22, 2024
Channing Dick
Palermo
Excellent
The staff were very efficient. You can scan the QR code with your phone upon entry and complete the process within a few minutes.
Read More >Reviewed: Jul 27, 2024
Xavier Wright
Palermo
Average
I reserved a small automatic car, but they gave me a large SUV and claimed it was the smallest car available. The vehicle was very difficult to drive in the narrow, crowded streets of Sicily and consumed a lot of fuel, making the experience quite painful. On the bright side, it did improve my driving skills.
Read More >Reviewed: Jul 21, 2024
Wayne Raymond
Palermo
Excellent
Dwight Bauer
Palermo
Very good
Cornelius Webb
Palermo
Very good
This company is the busiest car rental service at Palermo Airport due to the longest queues.
Read More >Reviewed: Mar 1, 2024
Hiram Chaplin
Palermo
Excellent
Great, efficient pickup and return, smooth communication, no tricks.
Read More >Reviewed: Jul 26, 2024
G.N.
Palermo
Very good
Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.
Read More >Reviewed: Aug 16, 2023
Palermo
Excellent
We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.
Read More >Reviewed: Oct 12, 2020
Fanny Gibbon
Palermo
Poor
A.Krastoshevskiy
Palermo
Excellent
You show absolutely wrong car! They gave almost a van, which was really hard to park.
Read More >Reviewed: Jan 13, 2020
Stan Saroyan
Palermo
Excellent
The rental company's assistant was great, and they gave us a very new car.
Read More >Reviewed: Jul 23, 2024
Poppy Sidney
Palermo
Excellent
Luigi Taranto
Palermo
Excellent
There was initially some doubts about the availability of a car beyond 6 hours from booking time, my flight was late and I was worried. They ended up giving me a bigger car and the price was slightly higher, but overall OK
Read More >Reviewed: Jul 8, 2024
Rosalind Black
Palermo
Very good
Avery Morris
Palermo
Poor
Palermo
Average
No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.
Read More >Reviewed: Jun 28, 2022
Winston Doris
Palermo
Average
The pickup location was far, and the forms were in Italian without English translation.
Read More >Reviewed: Dec 17, 2018
Oliver Penn
Palermo
Excellent
Freda Mackintosh
Palermo
Excellent
Laura Larkin
Palermo
Poor
The car provided did not match the one I booked; I received an extremely damaged old vehicle. They claimed all cars were like that and had no Smart available. The staff had a terrible attitude, especially after learning I refused to purchase any insurance. They ignored my request for help with my 30 kg suitcase, and one of the female staff members complained of back pain. Ultimately, a passerby helped me with my luggage. The car was very old, had no USB port, and the central console screen was almost unreadable, so I had to use my phone for navigation. For pickup, they had to collect me from the airport, but communication was difficult in English until a local helped translate. I had to wait outside the airport for them, which was 5 km away. They charged €50 for dropping off the car at the airport, whereas my nearby hotel owner charged €30 for the ride. Overall, my 7-day rental cost me over €20 additionally, and the taxi to the airport cost me €30 for 5 km. They also charged me over €800 without explanation; I have notified the bank for investigation and they advised me to report to the police if necessary. Be careful when dealing with this company or any car rental in Italy, as even gas stations can be tricky.
Read More >Reviewed: Mar 14, 2024
Marsh Price
Palermo
Very good
The overall service was quite good. They were very thorough in verifying the order. But I recommend buying full insurance at the counter. Otherwise, according to many Google reviews, the return process can be troublesome if you don't. I bought full insurance, so I didn't encounter any problems.
Read More >Reviewed: Feb 24, 2024
L.Y
Palermo
Excellent
Smooth rental, except for a bit of confusion finding drop off location.
Read More >Reviewed: Jan 11, 2024
Lisa Betty
Palermo
Average
They arbitrarily switched the vehicle, and the car we got was not the one we reserved.
Read More >Reviewed: Aug 27, 2022
R.MIGLIORE
Palermo
Very good
D.Giacalone
Palermo
Excellent
k.k.
Palermo
Very good
Pick up did not take particularly long but dropping off was quite frustrating with at least 5 more customers returning their cars at the same time and only one (overworked) guy dealing with all of us. Otherwise everything went really smoothly. I would recommend this company and won't hesitate use them again in the future.
Read More >Reviewed: Nov 17, 2022
Palermo
Excellent
Despite the 1hr 30mns wait queing at the desk overall good service.
Read More >Reviewed: Oct 12, 2022
Palermo
Excellent
D.Bartoli
Palermo
Excellent
Dan
Palermo
Excellent
Always a pleasure renting with Maggiore. Everything was smooth. Was given a better car also.
Read More >Reviewed: Dec 3, 2019
Daphne Lattimore
Palermo
Poor
The store's pick-up service was very untimely; I waited at the airport for forty minutes before someone arrived! Initially, they promised a full tank, but the car only had 80% fuel when I received it. Furthermore, because of their delay in the pick-up service, the actual rental start time was fifty minutes later than scheduled, yet the store insisted on returning the car at the originally scheduled time – such unfair terms! The car's condition was also quite average with very basic accessories.
Read More >Reviewed: Jul 19, 2022
Garry
Palermo
Excellent
the car was fine. understanding and finding the pickup location more difficult. but it all worked out after a phone call.
Read More >Reviewed: Jun 28, 2019
guyguy
Palermo
Excellent
voiture panda neuve (11km), personnel au retour compétent mais parlant anglais et non français
Read More >Reviewed: Jun 15, 2019
P.DEBATTY
Palermo
Excellent
On vous récupère à l'aéroport, on vous ramène à l'aéroport. Le véhicule n'a que 650 kms et est super équipé (GPS,climatisation, assistance en côte, régulateur de vitesse). Au retour le lavage du véhicule est réalisé par Centuro. Le personnel est agréable, et vous explique clairement les conditions du contrat. Tout cela pour 72 euros pour 8 jours avec une assurance tous risques sans franchise. (36 euros avec l'assurance de base). BRAVO et à bientôt
Read More >Reviewed: May 9, 2019
Lee Doyle
Palermo
Average
Waited 40 minutes to pick up the car. Had booked a four-door, five-seat sedan but was given a two-door mini. They said there were no other cars available and no compensation.
Read More >Reviewed: Jul 16, 2022
Olivia Jeremiah
Palermo
Excellent
The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.
Read More >Reviewed: Oct 8, 2021
Richard Clement
Palermo
Very good
A.PhIlips
Palermo
Poor
J.OSullivan
Palermo
Good
Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.
Read More >Reviewed: Aug 17, 2019
Tabitha Webster
Palermo
Excellent
Gene Bell
Palermo
Poor
Avis is really terrible. When I arrived at the airport, they first asked if I could drive a manual car. I said no, so they told me they only had one automatic car left, which was twice as expensive. Now, after final settlement, it turned out to be three times more expensive. I returned the car with a full tank and had paid for the toll in advance. It's outrageous. Once you sign, they don't recognize anything. I saw that Avis has the most negative reviews, seemingly managing to survive by deception. I swear I will never rent an Avis car again. Everyone should be cautious! Previously, I rented with Europcar in Norway and other countries; the price was always what I paid in advance, never like this!
Read More >Reviewed: Feb 9, 2020
Tony Barrett
Palermo
Average
Troy Nick
Palermo
Very good
Alvis Bert
Palermo
Excellent
Thorough car inspection at pickup and complete return procedures. The vehicle was in good condition.
Read More >Reviewed: Jul 11, 2017
V.Cadden
Palermo
Excellent
Very smooth experience. We had some difficulty picking up the car as no staff were available at the actual area with cars but we found it eventually
Read More >Reviewed: Aug 14, 2020
stek
Palermo
Very good
Pas de soucis particulier. Il ont essayé (sans insister) de nous vendre une assurance complémentaire en nous disant que celle proposée par easyrentcar était une assurance française qui ne couvrait pas tous.
Read More >Reviewed: Sep 24, 2019
Mark
Palermo
Poor
Europecar offered me Fiat 500L instead of Renault Megane or any other with similar size of trunk. Fiat has 450 liters trunk, but every other car on list of similar cars has more than 500 (520-550) liters trunk. So I was forced to pay over 150 euro extra for a Seat Leon with automatic transmission (they had only Fiats in this class of cars), because I was not able to pack my luggage to Fiat 500L. There were some other issues like for example no spare wheel in the car, or any tyre repair kit, what I found after couple of days. Luckily I didn't need it. You have to carefully inspect the car, because half of scratches are not on the list of damages in the document you get. Europecar has now totally different way of doing business, comparing with my previous experience with this company.
Read More >Reviewed: Aug 31, 2019
Harold Kellogg
Palermo
Average
Average, they didn't give me the car I wanted. I rented a Mercedes but got a Skoda.
Read More >Reviewed: Aug 14, 2019
Volodymyr Ukraine
Palermo
Excellent
Number of managers at the moment of the car’s pick-up need to be increased. Waiting time of more than 1 hour.
Read More >Reviewed: Jul 4, 2019
Palermo
Average
Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.
Read More >Reviewed: Oct 9, 2019
W.Barley
Palermo
Excellent
Palermo
Average
Counter staff tried to sell us additional insurance for 300 USD telling us that insurance we have bougt on easyrent car is not valid, what was not true. We did not buy it.
Read More >Reviewed: Sep 9, 2019
Palermo
Poor
Avoid Optimorent (Autovia)! E.g. when you take away the car they tell you to touch with your fingers (!!) the bottom edge of the car for scratches. When you return they will blame you for minor scratches and try to steal extra money from you. If you can not avoid them, make detailed video on all parts of the car. Use mirror to check the bottom edge of the car. Is it funny? No, you will not laugh when they blame you for ‘damages’. They seem to be cheap but they will be very expensive at the end. Use other rental company to avoid problems!
Read More >Reviewed: Aug 22, 2019
C.PROUIN
Palermo
Excellent
La borne à l’extérieur de l’aérogare fixant lieux de rendez vous de la navette Green Motion pourrait être indiqué des l'intérieur de l'aérogare à la sortie.
Read More >Reviewed: Aug 20, 2019
F.Saliola
Palermo
Average
Green Motion is an absolute scam in how they run their business. When we dropped the car off they went out of their way to find an issue with the car, and they did. We were charged an additional 81 euros for a hub-cap scratch. A scratch that I don’t think we did. We couldn’t argue much with them because we were off site and most likely they would not taken us back to the airport if we created an issue. Complete crooks!
Read More >Reviewed: Aug 5, 2019
Sandra B
Palermo
Excellent
The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.
Read More >Reviewed: Jul 26, 2019
Palermo
Excellent
Upon arrival and pickup in the airport, the fellow at the desk really tried to push a lot of unnecessary extras such as fill up option, upgrade to larger car and extra insurance at us which we declined. The folks outside at the pickup and dropoff both were very kind and curtious.
Read More >Reviewed: Jun 20, 2019
M.Anchieta
Palermo
Good
Pick up takes forever. This is the only negative point i could report Car was excellent
Read More >Reviewed: Jul 1, 2019
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In terminal
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Taxi to counter
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Shuttle bus
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