21 Car Rental Brands in Tokyo, Tokyo-to, Japan

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Reviewed: Nov 10, 2024

The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.

Reviewed: Sep 26, 2024

I expected that I might be late in return the car when I rented it because I was travelling with 2 kids. As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours. However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied. No time for me to argue as I was rushing to the airport.

Reviewed: Sep 9, 2024

When returning the car, the service staff is a bit rushing...could be because it's 7:30pm?

Reviewed: Jul 30, 2024

Not satisfied

Reviewed: Jul 14, 2024

Perfect

Reviewed: Sep 3, 2024

The car exceeded our expectations. Miscommunication with pick up time. We had booked for 9am. Didn’t get car till 12pm. However, staff member was apologetic and gave kids a box of biscuits. The car itself was brilliant, ETC was great.Drop off went very smoothly and quick

Reviewed: Aug 25, 2024

The Rental company met our expectation. I would like to book again with them.

Reviewed: Jul 7, 2024

Very satisfied

Reviewed: Jul 6, 2024

The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient. The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.

Reviewed: May 18, 2024

Very convenient, the car was very clean, and the service was excellent.

Reviewed: May 4, 2024

Very satisfied!

Reviewed: Jul 20, 2024

Very good

Reviewed: Jun 25, 2024

The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.

Reviewed: Jun 11, 2024

Agreed to pick up and drop off the car at the airport exit, so no need to go to the store, very convenient

Reviewed: Jul 17, 2024

Excellent and professional service

Reviewed: Jul 20, 2024

There were many people, waited about 15 minutes, very polite

Reviewed: Jul 9, 2024

There was no staff at the airport counter, but fortunately, there was a direct phone line. However, no Chinese service was available.

Reviewed: Apr 26, 2024

Overall good

Reviewed: Apr 10, 2024

Not bad

Reviewed: Jan 2, 2024

The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.

Reviewed: Jul 15, 2024

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

Reviewed: May 26, 2024

Paid for an A3 but received a different car with a different price.

Reviewed: Mar 4, 2024

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Reviewed: Jan 17, 2024

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Reviewed: Dec 30, 2023

They can deliver the car to the hotel

Reviewed: Jul 8, 2024

Attentive service and smooth communication

Reviewed: Jun 27, 2024

The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.

Reviewed: Apr 28, 2024

I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.

Reviewed: Feb 17, 2024

The charges are not transparent at all, highly not recommended.

Reviewed: Feb 7, 2024

Very satisfied

Reviewed: Jun 17, 2024

Satisfied

Reviewed: Jun 12, 2024

Excellent service

Reviewed: Apr 1, 2024

Satisfied

Reviewed: Mar 29, 2024

Excellent

Reviewed: Mar 8, 2024

Not a single panel on the car was not damaged Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.

Reviewed: May 28, 2024

Very satisfied

Reviewed: Apr 17, 2024

When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.

Reviewed: Mar 12, 2024

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

Reviewed: Dec 6, 2023

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Reviewed: Feb 20, 2020

I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.

Reviewed: Feb 10, 2020

Snow Tire needed to be added seperately in Nissan counter Compare to Japan Local Website, eg: Tocoo Car, They have included the package of Snow Tire and additional Wifi Egg for User

Reviewed: Feb 6, 2020

Staff is helpful and can speak English to smooth the whole car rental process.

Reviewed: Dec 17, 2019

Staff are polite and provide clear explanations

Reviewed: Feb 19, 2020

Convenient

Reviewed: Dec 2, 2019

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

Reviewed: Dec 1, 2019

No baby seat was provided.

Reviewed: May 6, 2019

It's actually Tokyo Rent Car Company

Reviewed: Apr 23, 2019

Very good

Reviewed: Dec 30, 2019

Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.

Reviewed: Dec 21, 2019

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Reviewed: Nov 18, 2019

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

Reviewed: Nov 15, 2019

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

Reviewed: Nov 6, 2019

Staff speaks very little English. GPS language has been set to English but the map and setting are still in Japanese. Not that useful. I recommend using own GPS.

Reviewed: Dec 8, 2019

Counter staff could not speak English and was inpatient. Another staff who showed us the car used an audio for translation, that was helpful. Note the GPS was only partially English. Strongly recommend non-Japanese drivers to have a backup gps. We were a given sienna.

Reviewed: Nov 30, 2019

All up to expectation.

Reviewed: Nov 25, 2019

English not so good.

Reviewed: Nov 23, 2019

Smooth process without hassle

Reviewed: Aug 18, 2019

The customer service rep was very helpful and super polite.

Reviewed: Oct 2, 2019

Satisfied, the staff were very friendly.

Reviewed: Feb 26, 2019

Like: The roads in Japan are sooooooooo goooooood!
Dislike: How far I drove. But then again, it was an experience that I will never forget.

Reviewed: Jan 5, 2018