Después de poner que ya lo tenía todo pagado (incluido seguro), cuando llegamos nos encontramos con que tuvimos que pagar 200€ más por otro seguro que no ponía en ningún sitio y por haber recogido el coche Después de las 00:00 (puesto que se retrasó el avión)
The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz.
The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park.
The drop off process was very quick and seamless.
The car was very comfortable and perfect for our trip.
Staff were friendly and polite.
About QEEQ:10.0/10
The booking platform was effective.
Once booking made, however, I continued to see recommendations for my booked dates on the app.
The service was really good, very friendly staff, I didn't have to wait long to pick up the vehicle and the vehicle was in excellent condition and very comfortable, definitely, I recommend it!
We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car.
BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us.
Vehicle well cleaned and in good condition.
ThaiRentACar does not recognized the fact that we have included full insurance in our booking and insist to collect an amount as deposit to cover damage claims if any. This can be inconvenient.
only issue is that the car pickup location is a 5min drive away from OOL. They do provide shuttle service. But my return flight was at 8am, so had to take an Uber back to OOL as they only open at 7am.
Overall car had no issue that’s the most impt.
About QEEQ:10.0/10
Price drop protector did its magic, so book early with confidence! I saved $100
Car type I booed was not available at the time of pick up, after 2 hours waiting they just gave me another car (smaller) I had to go 2 times to another airport to try to change it for the car type I selected originally. A lot of time waste on this. Finally at the 3rd day I could get the final car correctly.
The vehicle had a number of dents and scratches identified at time of pick up (photographed and registered on form).
The counter staff were very organised, good humoured and helpful throughout the process which I appreciated.
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
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J.Lopez Delgado
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