QEEQ CAR RENTAL REVIEWS

受け取り場所がわかりませんでしたが、 スタッフの方から電話を頂きスムーズでした。 とても素晴らしいスタッフでした！ thanks! Ferid

良いです。

Not clear extra payment on the day

借りるまでに時間が少しかかりすぎた。

応対してくれたスタッフの手際がよく、スムースに乗り出せました。車の状態は最高で、長距離のドライブも快適にできました。

当初予定のフライトがキャンセルとなり、一日遅れの到着となったのですが、現地との深夜のやり取りで、当初の予定のキャンセルや、新しい予約への対応も円滑に進めてもらえました。

Comfy car.

Excellent price

The car was new : just 24 km : it was perfect ! No queue at the Avis counter and clear explanations were provided in a very short time.

Very long to proceed on the web site : when I selected a car I got many pages to fill in, then I finished I got an answer than the car is not any more available or the price is actually double ? The opening our of the car rental companies are not provided on QEEQ web site. I had to go on each company web site to be able to find the company suitable with my flights.

契約上のレンタカー会社と現地のレンタカー会社の名前が違うのが困惑の原因でした

契約上のレンタカー会社と現地のレンタカー会社の名前が違うのが困惑の原因でした

The car was smaller than the one I booked - which was disappointing

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company

El coche pésimo Esa marca mitsubichi es muy mala

Ninguno

Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

Counter staff very friendly, guy at pick up not as helpful Car had seats facing backwards, which was not on the booking and didn’t suit us with some who get car sick , but he wouldn’t swap cars without wanting to charge us . Car condition was good , but set up not good !

Rental extension agreed without fuss or charge. Alamo reps very professional

Great service when I needed a rental extension including making calls to understand needs and to facilitate assistance

Car was brand new - plug-in hybrid. Problem was no AC-DC adaptor to allow fast roadside charging, so most driving was with engine, which was a shame. Long paperwork process at pick-up and long wait for service. Hard to find drop off counter at Wellington airport (it's inside, unlike the others).

Great service and great car - no issues at all. At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Smooth booking overall!

We needed to extend one day, but the car was already promised to somebody else. However they made is possible to switch the booking. We had to pay about 300 THB more, but I'm glad it saved us 6 hours on the road.

All the process is a bit obscure, what QUEEQ does and why it is needed. Next time I will book directly.

Signposting of car rental return at Edinburgh Airport was very poor, particularly in the dark

Very helpful, pleasant, friendly and efficient staff. Would use again

All good thanks. Will use again