“Charged for extra fuel despite filling tank in car return”
About Europcar:9.0/10
I waited a long time to get the car. Then I found unreported damage so I had to go back to notify staff.
Then I got charged for fuel on the return despite filling up less than a kilometre from drop off point.
The car was almost brand new and a good size. The counter staff were friendly. However, when we got the car the petrol tank was not full, it went down a notch before we had even left the car park. We emailed customer service immediately just to find out 2 weeks later when we returned that they don't monitor the customer service email address... The company policy is fuel full to full, but we received our car very short of full fuel.
Have hired many cars with Europcar both here and overseas and my experience with them has always been very good.
The cars are always clean and in excellent condition.
About QEEQ:8.0/10
Easyrentcars provided great feedback and the whole hiring process was seamless with them.
The car service is good and the return process is really easy. Although they would try to sell an extra tank of fuel at pickup, which I would advise against as it is cheaper outside and also they exaggerate the tank capacity of the car to overcharge.
About QEEQ:10.0/10
The service is really good and provided me with the best price on the car and insurance package after I compared it to Expedia or even Costco
Car was fine although I booked a smaller size of vehicle than we would usually use.
GPS was awful, would constantly provide wrong directions or would make us do a Uturn to find out we had to turn around again after having followed the directions.
“I will surely go for Easyrentcars.com next time.”
About Europcar:9.7/10
The car was in v.good condition and road worthy. smooth ride, low on petrol consumption, good hold in a rainy season. My experience was excellent overall.
About QEEQ:10.0/10
Booking was so smooth and fast, I was only worried on the usual additional insurance offers, but Easyrentcars made it possible to avoid the same. The procedures was smooth and quick.
The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent
We got a good quality car for a very fair price. It was easy to pick up in one city and drop off on another. Budget has the best price on a car of all the other companies we look at. I was very satisfied with our experience.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Brodie
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