We asked for a 6 seater car. Were first given a 5 seater car and when the customer attended realised there was no way we could all get into it, plus our luggage, she arranged for us to have a Pajero that had just come in. It hadn't been cleaned, but it was spotless anyway. We still had a jam to get into the car! However, we managed and the car went well. Don't know why a 6 seater ordered, turned into a 5 seater!
Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!
“Amazing 10-day road trip with a brand new car to Los Angeles & San Francisco”
About Alamo:10.0/10
Alamo has exceeded our expectations. Upon arrival at LAX Airport during the peak holiday season, there's a shuttle bus that brought us to Alamo's station. Post registration and paper work (shout out to your staff Mohamed 5 out of 5), we were brought to the SUV area where we could choose our own vehicle. There are so many models available, but we asked the staff for help on how to choose which they gladly did for us. Eventually, the service personnel gave us a brand new model with only 3 miles, and we returned it a thousand miles later after a 10-day roadtrip in California.
About QEEQ:10.0/10
Smooth booking process with Qeeq.com. It's our third time to use Qeeq.com, and learned of this site through its partnership with Singapore Airlines. Prices were competitive despite travel during the holiday season. I'd say it's definitely value for money.
Staff pushing hard on full insurance... Fortunately I speak Spanish and did my research on what I needed... Many tourists in neighboring counters took full insurance at $40USD a day. Good location though and shuttle was easy to find.
The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.
About QEEQ:8.0/10
Need to ensure that the cars are in proper working order.
Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.
About QEEQ:10.0/10
it was good, my points keep 'expiring' so they are basically not worth anything, always disappointing when companies do that with loyalty points. Unclear if I got an upgrade or not having gone with the diamond membership.
We arrived at destination early and the hertz wasn’t maned. Luckily the main office was over the road, so we picked up the car there. We got an upgrade on the car, which was lovely.
Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.
The pick up was confusing a) because Auckland Airport is a building site and it is difficult to find your way around and b) because staff member on phone forgot that as a visitor I had no idea what he was talking about - he assumed too much. But once I located pick up site and van arrived it all worked very smoothly. Car with very high mileage operated well and was value for money. I would highly recommend if dollars are important and you don’t mind a bit of wear and tear on the car!!
About QEEQ:8.0/10
The platform does what it needs to - but the purchasing of insurance is confusing. The policy is not recognised by BRC so you still have to supply a bond.
“Pleasant and extremely painless experience. Thank you”
About Enterprise:10.0/10
The staff at Enterprise were extremely courteous and helpful. The pick up was extremely quick and the staff took the time to show all the car controls.
About QEEQ:10.0/10
We paid exactly what was quoted on the site - yes excellent. Website very user friendly and I received confirmation of booking very quickly and received frequent updates.
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