I got a very clean and nice car, but:
Tires were very used at the front and I got a fine from police.
One of the tire was punctured coarsely repaired.
I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them.
Very disappointing.
They have agreed in written that their car can enter also Transdnistria, part of Moldova which has proclaimed independence. Finally we were not allowed and were forced to change cars and pay 30 EUR more. At the end they have said that we didn't got answer from Moldova but from central office.
We ordered FIAT 500L and finally we take Peugeot 308 - but car was almost new (11.000 km) and there was enough space for 4 people with luggage. During pick-up was a queue and it takes more than 30 minutes to get the car. Returning the car was faster -about 20 minutes, inspection was fast too.
“Budget was OK - Don't know why I was charged additional”
About Budget:9.7/10
Credit card charged £130 with no explanation why
Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted
I was charged $36.23 for fuel even though I filled up the gas tank before returning the car, the tank was full at the time the vehicle was returned, a total rip off I`ll never rent from you again !!!!
“Apart from the above mentioned very good experience.”
About Chic Car Rent:7.0/10
The office location did not match the address given so we walked for around 20 minutes in hot weather for no reason and had to book a taxi back to the actual location (inside the Domestic Terminal).
The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.
The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.
“It was good but too much worry on how they will treat you back”
About Europcar:8.3/10
All fine but car scaring client to go with insurance ??? Also dropping the car scared me as they are even looking if there is small scratch to charge you????
“vehicle ran well. didn't like the push button start with key less remote”
About Apex:8.7/10
drove in a vehicle have booked for. a bit wait for both pick up (Wellington airport) & drop off (Auckland airport), not that smooth. counter staff at pick up didn't introduce his products, had to offered myself. they should get more stuff on both ends to reduce the queues faster.
“Other than the delays, good. Staff very pleasant.”
About OK Mobility:9.7/10
Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).
The counter staff were negative that I booked through easy rent cars. There was a discrepancy between the deposit listed on the website and the actual deposit they charged. The lady challenged our choice of car insisting we needed to upgrade to a larger one.
Waiting time was more than an hour due to shortage of vehicles. stated time was 8:30am but only got the vehicle near 10. Other than that everything was in order. Staff were really friendly.
Did not know how much EasyRentCars cover for their daily excess coverage, tried to further sell their coverage plans even though EasyRentCars' coverage clearly covers their excess in excess.
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e.mussan levy
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