Overall we did not like our hire experience. Initially we hired a Kia Picanto as there was going to be just the 2 of us. Later my sister and husband wanted to come so we rang and upgraded. I was sure they had said it would be a Kia soreento or such when i called however when we got to the hire place it was an MG and still tiny for about 400 dollars more. As well as that I had used QEEC for my brisbane hire 2 weeks previous and when we went to Adelaide we could not even use our membership which I had paid 117 for to cheapen our hire.
Those MGs do not steer well, they are tiny and powerless, it was a YUK car and my worst hire ever and we have hire many times in our lives.
The car was generally ok, but cleanliness need to be improve, the seats are dirty (esp at corner/edge of seats) and inside the car with many ants running around
About QEEQ:8.0/10
It’s good, esp with insurance coverage, peace of mind, recommended to many friends who are traveling, but apps can be improved, need few attempts to successfully login through gmail (which a bit frustrated), and speed searching can be even better, overall is good
This is the only rental i could find that allows me to return the car before 8 am at the airport with no fuss. Everything was clearly explained. Whatsapp was possible with mandarin. The car pumps diesel and is very fuel economy.
“Excellent, easy booking, good value for money and goo customer service”
About Europcar:9.0/10
Excellent brand new car which exceeded expectation. Very friendly and efficient operatives in parking lots on pickup and drop off. Only glitch was an unexpected charge of 588GBP which caused some unease, but QEEQ dealt with for me. We didn't seem to get correct paperwork on pick up, but it was all sorted in the end.
About QEEQ:10.0/10
Excellent, its often difficult to contact booking agencies if problems occur, but QEEQ responded immediately about an unexpected charge that appeared on my account, and dealt with it for me.
Deal was good value for money.
Car was fine, no issues. Was a bit confused about drop off (picked up in Hertz spot but was a Dollar rental, not sure where to drop off but figured it out) However when we arrived home found I was charged and extra $25 for fuel. We filled it to full 1km from the airport and have photo proof that the gauge was full. Took about 40 minutes of calling and emailing to try to get this sorted. This was already charged to my credit card without any consultation with me. Still waiting for resolution.
There is no Hertz counter in the Rent-a-Car area of airport terminal, but the Hertz representative was waiting for us. The flight was delayed for more than 1 hour and the guy was not so happy about that, but no charges were imposed,
About QEEQ:8.0/10
QEEQ.Com booking was easy, Price Protection did not activate...
I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again
Great customer service on collection and return of the vehicle. Originally rented from Europcar but got refused due to some new rule that a random check has to be done on the driver. Budget were more than accommodating and their customer service makes me want to return
Car was great. EWR new car rental arrangements aren't the greatest.
Only one staff menber was available for Avis & Budget till nearly my chance, so there was more waiting time.
Staff service was very proffesional. Great.
Car wasn’t ready when we arrived and girl called for it but still didn’t come . After about 20 minutes she went herself to get it and took another 15 minutes or so to bring it back saying she has to wash it herself !she was delightful but bargain generally not good
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L.Tyler
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