Handover was easy and good.
My credit card was charged twice and before i even noticed that Azid contacted me, informed me about the issue and transferred the money back immidiately! Nice service.
The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.
“Do not believe what you see and book on EasyRentCars, you might have to pay double at the end.”
About AVIS:7.0/10
AVIS cheated on me at my arrival as well as at my departure. I booked SUV and was going to be given small hatchback. I had to pay a lot more extra money at counter for SUV. After I returned the car, AVIS surprised me with heavy penalties for extra days, late return and unspecified fees. I found that out only from my bank account weeks later. AVIS didn't respond to my queries until I contacted police and consumer protection. They apologized and returned money.
They gave me a new Fabia. It was very clean and nice from every angle. Staff was kind. My deposit didn't refund yet and i'm still waiting but generally i pleased.
“Difficult to find agency by another name, but nice vehicle”
About Times:9.0/10
It would have been nice to know that the rental car company goes by another name. Times? First time I saw this was on the store front, which was very difficult to find in the first place.
About QEEQ:9.0/10
It would have been nice to know that the rental car company goes by another name. Times? First time I saw this was on the store front, which was very difficult to find in the first place.
Customer desk is very helpful in directing us where to wait as w were not familiar with the pick up system in Melbourne. Waiting period is also good - not too long of a wait.
Car is in clean and good conditions.
Returning outside business hour is also smooth- we did not want long for the shuttle to take us back to the airport.
the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.
When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.
About QEEQ:10.0/10
Prices were good. Easy to locate information. All good.
Very personable staff. Warm and welcoming from pickup at airport to vehicle drop off. Arrived in a timely fashion. Very accommodating and transparent. Very trustworthy service. Would recommend and use again! Was given a brand new vehicle that was very clean and next to zero mileage. Overall fantastic service!
“I will never use GoldCar again they can go swivel”
About GOLDCAR:4.0/10
Got served by one Super Rude counter staff that basically said that if I didn't pay the £135 extra insurance then I couldn't have a car and would have to wait or I could be down graded to a Fiat 500. What a great start to our holiday, I would never use them again.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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