“They didn't have the car I'd booked and you can't trust the ratings.”
About Keddy by Europcar:2.0/10
I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day.
I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport.
I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
“Local car hire company makes pickup and drop-off short and painless.”
About Lutam:9.7/10
The location of Truche location at Nice airport is a bit out of the way, but easy to find. The correlation of this is that there were no queues and the paperwork and pickup of the car took less than 10 minutes; drop-off and car check took 5 minutes. Painless and pleasant service and all staff could speak English if needed.
As always, not the car I expected but happy with Skoda Oktavia estate in lieu of Alfa. However, I think this was primarily because you wanted to get a German registered car back to Munich on a one way drop off.
The counter staff sold us and upgraded our booking to a "more econonical" car for an extra 6€ per day.
The car we got was new, bigger and spacier, but far from economical. We drove around 450km and we needed to tank 51l of petrol. That is 11,33l fuel consumption per 100km. We felt mislead by the counter staff.
Moreover, the car had very bad sound insulation. On an open highway, it was so loud inside the car that we couldn't talk to normally each other or listen clearly to the radio.
Lastly, the garage for drop-off is very dirty and there is no elevator to go back to ground level (from -4 level). We had to take dirty stairs with insufficient lighting where homeless people sleep in order to get out of the garage building. Not a very pleasant experience.
Staff at airport were very pleasant and efficient. There's a 5 minute walk from the terminal building to collect the car. Once given the keys I was on my way. Smooth, quick efficient process from start to finish.
About QEEQ:10.0/10
Price Drop Protector I have used EVERY booking, but it's never kicked in. So it makes me wonder if it really works (or is it just that I've been lucky and always booked at the lowest price?).
“A breath of fresh air compared to other companies”
About Alamo:10.0/10
Absolutely brilliant staff at Avalon airport! I hired a car and dropped back that morning at Sydney from a different company and I cannot explain what a breath of fresh air it was to deal with Alamo! Great car, super clean and easy to drop back with my invoice with me with a few hours.
About QEEQ:10.0/10
Great price and price drop feature. Will use again!
Had a parking lot hit and run. Alamo immediately processed the 4000.00 deposit which was converted as a Canadian credit card was used. When the claim was finally settled for 1800.00 the funds were returned in Au $ dollars triggering conversion losses in excess of 300.00. The deposit should have been held and not processed untill all charges were confirmed which would have eliminated the currebcy losses.
I was given with a Free upgrade, Vehicle condition was OK, check in was quick, the person at the desk explained it well (me being the first time renter). I feel Atlas was a good deal considering the cost and the support i got.
Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)
About QEEQ:10.0/10
Booking via Easyrentcars was very easy and communication also. I first made a mistake after booking but cancelling the booking was no problem and rebooking it to. Had no problems and would definitely use the service again.
The car was an older model and its wasn't smooth in driving. The car didn't even have a standard feature cruise control which make the whole journey tiring.
I was given Hyundi instead of KIA and that too was quite old and noisy.
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