21 Car Rental Brands at Bangkok Suvarnabhumi Airport (BKK)

From March 30 to April 6, I rented a Haval Jolion model 6 through ASAP. Although I have over 2,500 kilometers of self-driving experience from three previous trips, this rental turned into a particularly unpleasant experience.

1. Vehicle malfunction and delayed assistance
On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).

2. Unjustified claims and poor attitude
On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.

I raised the following concerns:
• The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate;
• How could I, under normal driving conditions, possibly affect or damage the interior side of the grille?
• During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)

One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.

Overall
This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.

Reviewed: Apr 6, 2025

Very good, communication was smooth.

Reviewed: Mar 1, 2025

Very satisfied, love Thailand.

Reviewed: Feb 26, 2025

Highly satisfied

Reviewed: Feb 21, 2025

Very satisfied.

Reviewed: Feb 17, 2025

The entire process was very satisfying.

Reviewed: Apr 3, 2025

The service was mediocre. Staff at the pickup location were unprofessional and had an indifferent attitude. Especially the pickup/drop-off staff on the first floor; they looked grumpy, extremely impatient, and acted like you owed them money. If you can't handle your temper, you shouldn't be working! There is a stark contrast between their attitude and the excellent service at Yesaway and other counters at the same airport from previous bookings. Efficiency was poor; there was only one customer in line at the front, and they waited for nearly half an hour just standing awkwardly. Both pickup and drop-off are at the same spot, handled by the same employee—the grumpy one throughout. I will never rent from them again. Other counters have service attitudes 100 times better.

Reviewed: Apr 2, 2025

Alamo good rental and cheap.

Reviewed: Dec 23, 2024

Not bad

Reviewed: Nov 5, 2024

Very satisfied

Reviewed: Apr 1, 2025

The vehicle was very clean, had good performance, and was easy to use. The staff provided excellent service.

Reviewed: Mar 26, 2025

Good overall.

Reviewed: Mar 17, 2025

Fast service and good vehicle condition.

Reviewed: Feb 20, 2025

The service was okay, not particularly good but not particularly bad either, just average.

Reviewed: Feb 12, 2025

The staff was friendly.

Reviewed: Apr 1, 2025

Very satisfied, no extra charges or similar issues.

Reviewed: Feb 14, 2025

Very satisfied, everything went smoothly.

Reviewed: Feb 7, 2025

Very satisfied.

Reviewed: Feb 3, 2025

The service process was excellent, and the explanations were clear.

Reviewed: Jan 2, 2025

Very convenient.

Reviewed: Mar 27, 2025

Hello , I rented a car from budget desk from suvarnabhumi airport at 20:00 on 17th February. Your staff at front desk was very rude. She was trying to explain ‘taking photo of the fine of driving high speed brochure and send as email’. At the beginning , I didn’t understand because of Thai accent. then she started speaking with very high tone and ugly speaking sound. these girls at front deck can be more polite with Thai smile

Reviewed: Feb 18, 2025

Very good.

Reviewed: Jan 28, 2025

The process is quick and clear.

Reviewed: Jan 24, 2025

Overall service was very satisfactory and the process was quick.

Reviewed: Jan 22, 2025

Used this car rental company many times and so far so good.

Reviewed: Mar 24, 2025

Very satisfied. Although it was an accident-damaged car, it still worked smoothly in the hands of an experienced driver.

Reviewed: Mar 23, 2025

Very satisfied

Reviewed: Mar 20, 2025

The processing procedure is convenient.

Reviewed: Mar 16, 2025

Convenient and efficient

Reviewed: Mar 14, 2025

Very satisfied

Reviewed: Mar 22, 2025

Convenient and clear process.

Reviewed: Feb 19, 2025

Very satisfied

Reviewed: Feb 18, 2025

Great service.

Reviewed: Feb 15, 2025

Very satisfied, I think the rental company's value for money is excellent.

Reviewed: Feb 14, 2025

It's okay.

Reviewed: Mar 17, 2025

Very good

Reviewed: Feb 21, 2025

The second floor of the airport exit is easy to find. I always rent from this company. The Honda cars are good, fuel-efficient, and easy to drive, with decent vehicle conditions.

Reviewed: Feb 17, 2025

Very satisfied

Reviewed: Feb 15, 2025

The service was good, but the car was in very poor condition. It had nearly 200,000 kilometers on it, and even with the audio system turned off, there was still a loud noise caused by an irregular sound.

Reviewed: Dec 17, 2024

車の返却場所ののぼり旗をもう少し大きく目立つようにして欲しい。

Reviewed: Mar 13, 2025

前回のASAPレンタカーと一緒で、また、言いがかりをつけてきました。ほとほと、スワンナプームのレンタル会社に嫌気がさしてきました。 ASAPは前回で相当嫌な思いをしたので今回はこのレンタカー会社にしましたが、この会社を中国系の企業らしくASAPと一緒です。 前回同様、返却時に車内で煙草を吸ったと言いがかりをつけ、クリーニング代を４０００バーツ請求してきました。 今回は私が日焼けで皮膚がボロボロのため、皮膚の欠片が床に落ちていたにも関わらず、タバコの灰だと言ってききませんでした。 喫煙していないと何度も主張しても、まったく取合わずデポジットからクリーニング代金4000バーツを請求してきました。 このデポジットというシステムですが、クレジットカードでレンタル時に払うため、レンタカー会社の都合でいかようにもなります。レンタルする側はどうにもなりません。 後ほど、Hertsのスタッフに聞いたところ、中国系のレンタル会社は日本人には適当にデポジットから保険や車両の傷、ガソリン代や清掃代など請求してもそのうち諦めるからほっとくと話していたのを聞いたことがあると言っていました。日本人のみなさんほんと気を付けて下さい。

Reviewed: Feb 24, 2025

とてもスムーズに対応頂きました。

Reviewed: Feb 12, 2025

今回は新車を借りることができました。返却時の対応もスムーズでした。

Reviewed: Jan 18, 2025

カウンタースタッフが一時不在でした。

Reviewed: Jan 8, 2025

Very good

Reviewed: Mar 6, 2025

初めての場所（ドンムアン空港）での返却の際にスタッフの対応は素早く、笑顔で素敵でした。

Reviewed: Feb 12, 2025

Very convenient, both picking up and returning the car were hassle-free, and there were no hidden issues.

Reviewed: Feb 5, 2025

Pretty good.

Reviewed: Feb 5, 2025

Reasonable price and good service.

Reviewed: Feb 1, 2025

Quick transactions, very satisfied.

Reviewed: Feb 11, 2025

Excellent!

Reviewed: Oct 19, 2024

Good

Reviewed: Oct 11, 2024

The car had 150,000 kilometers on it and the interior lights were broken. There was only one staff member at the counter and it took 15 minutes to process. Be aware that they have a clause stating that in case of an accident, regardless of fault, you must pay 20,000 Thai Baht to the shop. When I refused to sign, they said I couldn't take the car. This unfair clause is extremely concerning. Avoid this company at all costs.

Reviewed: Aug 10, 2024

Quite satisfied, the car pickup process was simple.

Reviewed: Aug 5, 2024

I booked an Alphard but was given a Volkswagen Multivan, and the car was in terrible condition with all sorts of noises. They said it was the same class and there was only this one available. It was late, I had my child with me, so I had no choice but to accept it.

Reviewed: Feb 8, 2025

予想以上にひどい状態の車だった

Reviewed: Feb 8, 2025

Very satisfied!

Reviewed: Feb 7, 2024

Very good

Reviewed: Jul 6, 2021

スワンナプーム国際空港からバンで営業所まで行き、レンタルの手続きのため、時間を要する。 今回、フロントバンパーが脱落しかけていたので、走行中不安だった。

Reviewed: Jan 9, 2020

I wasn't expected to pay 8000 baht as a deposit and it came as a surprise. And now that I return the car with no damage, they need 15 to 30 days to refund me. This is unacceptable The car they gave me was in very poor condition. There were a lot of scratches and a couple of dent around the vehicle. The interior was very dusty and dirty. The rear windscreen was covered with a layer of dust. Overall condition was very poor.

Reviewed: Dec 31, 2019

I think QEEQ's service is acceptable, but the car rental company doesn't handle issues well at night.

Reviewed: Feb 2, 2025

Avoid this small company. The car provided was heavily used with its odometer tampered with. While it showed 40,000 kilometers, the actual mileage is likely more than 100,000 kilometers. The condition of the car is comparable to a nearly scrapped taxi (see picture). On the ferry at Koh Chang, the fuel pump broke down, truly unbelievable.

Reviewed: Dec 22, 2024

The service was excellent and prompt.

Reviewed: Nov 29, 2024

The staff was lazy and had no sense of time. They took me to pick up the car well past the scheduled time, and the car's battery was dead and wouldn't start. Do they not check the cars before handing them over to customers? I was delayed for four hours with three kids sleeping on lounge chairs. All our pre-planned schedules were disrupted and compressed. They gave me a different car that was even older with over 80,000 kilometers. Normally, if they cause trouble for the customer, they should upgrade to a better car, but they didn't. They are not the car rental company I booked with; they said they are just their partner. This is deceptive to consumers.

Reviewed: Jul 22, 2024

QEEQ customer service responds promptly at any time.

Reviewed: Jul 9, 2024

Very satisfied, efficient process, clean vehicle.

Reviewed: Feb 2, 2025

The car rental process was straightforward and efficient, with overall great service. A pleasant experience.

Reviewed: Sep 8, 2024

Overall, it was good.

Reviewed: Jun 20, 2024

The car was great, and the staff were excellent. I will definitely rent from this company again next time.

Reviewed: Jan 14, 2024

Very convenient

Reviewed: Jan 10, 2024

Very satisfied

Reviewed: May 15, 2024

Excellent

Reviewed: Jul 30, 2020

The store is easy to find, and both renting and returning the car are very convenient.

Reviewed: Jun 6, 2020

National provided very good service and I will come back again.

Reviewed: May 21, 2020

まあまあ良かった。

Reviewed: Apr 24, 2020

Too slow

Reviewed: Sep 14, 2023

Great service…

Reviewed: Nov 17, 2019

The service was very attentive, they picked us up at the airport. The rental location is very close to the airport.

Reviewed: Aug 17, 2019

Service was okay

Reviewed: May 24, 2019

The supplier picks up customers directly at the airport exit and takes them to the store, which is quite convenient.

Reviewed: May 14, 2019

Excellent Service. The Staff is so cooperative and helpful. 10/10

Reviewed: Jun 7, 2022

Very nice

Reviewed: Jun 10, 2020

The pickup location was very far from the actual spot, and they didn't have a counter inside the airport. My SIM card only had data but couldn't make calls, so I couldn't find anyone and had to buy another SIM card to contact them. They initially said Entrance 10 in the Arrival Hall, but after several phone calls and moving around, we finally met at Entrance 8 in the Departure Hall, wasting an hour. If you don't speak good English, it might be really difficult to communicate. To avoid uncertainty in your travel, I strongly advise against renting a car from KPN.

Reviewed: Feb 17, 2020

Helpful staff

Reviewed: Jan 14, 2020

Need to sign another contract with 5000 baht deposited for car damage. The document had a small tick on one damage, it was rule out after request. But it was signed and return to the staff of KPN. Got the image that any mirror scratch( such as scratch by sand) will be charged. It is bad feeling than other car rent companies in Bangkok.

Reviewed: Jan 13, 2020

First time trial with good result

Reviewed: Nov 15, 2019

Overall service was decent.

Reviewed: Sep 19, 2019

Satisfied

Reviewed: Feb 20, 2019

Very patient.

Reviewed: May 28, 2018

The receptionist speaks very good English.

Reviewed: Apr 22, 2018

The staff at pick-up and drop-off did not speak English, making communication difficult. Additionally, the fuel charges were excessively high. They charged 700 THB for just two missing fuel bars, which is unreasonable.

Reviewed: Nov 21, 2017