Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.
The rental company did not thoroughly inspect the car beforehand. Later, issues with the engine were found, but it was still drivable. Due to my lack of experience, I didn't communicate promptly. The company kept deducting repair fees, and there was no resolution after communicating.
Like: Where Ryanair use frankly baffling language and terms to confuse what can and can't be taken as booster seats the team at Europcar were exactly the opposite. One email to the head office resulted in a chain of helpful emails and a member of the team to meet us with a choice of booster seats. The staff were friendly and helpful, the car was great and the handovers swift and painless.
Like: I like the space of the car and it was easy to drive and use, no problems and the kids enjoyed the experience of being in it. Dislike: I would have like the paper work to have listed the exsisting damage on the car before I went to drive it away.
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