17 Car Rental Brands in Sapporo, Hokkaido, Japan

The folks can converse in japanese as well as chinese or english.

Reviewed: Nov 18, 2024

The store is excellent, both pickup and return are efficient, and the staff's service attitude is great. It made our self-driving trip very enjoyable.

Reviewed: Jul 6, 2024

Excellent service

Reviewed: Mar 19, 2024

The overall service was excellent, and the efficiency was high as well.

Reviewed: Mar 15, 2024

Staff were very helpful. They speak English and mandarin also

Reviewed: Jan 5, 2024

All good

Reviewed: Oct 26, 2024

Average experience. I had purchased insurance through the rental platform but they claimed they could not find it at the pickup location. After showing them my insurance document, they seemed a bit unhappy.

Reviewed: May 25, 2024

QEEQ changed my booking from Eurocar to Times. The Times staff was nice on the pick-up and drop-off but TERRIBLE with their flexibility.

Reviewed: Aug 3, 2024

Book Eurocar but the car company operates by Times, good service too

Reviewed: Jul 23, 2019

The car was not good. Dirty. Not cleaned outside for rental. The front window rain blade was too old that the plastic would not effectively wripped off the rain.

Reviewed: Jun 18, 2019

The car was in great condition.

Reviewed: Sep 14, 2016

Clean, polite, and ready to help!

Reviewed: Oct 9, 2015

Pretty good

Reviewed: Aug 1, 2024

Excellent service

Reviewed: Jan 2, 2024

Speedy collection of car and very polite staff.

Reviewed: Jan 13, 2020

The receptionist was a lovely lady from Taiwan, very polite and helpful, resolved all my issues.

Reviewed: Aug 23, 2019

The staff was friendly and good-looking.

Reviewed: Jul 23, 2024

Friendly and good service with instructions.

Reviewed: Jul 22, 2024

Acceptable

Reviewed: Dec 14, 2023

日産Daysでしたが なにもかも順調で良かったです

Reviewed: Jun 23, 2019

They managed the queue well, explained the rules clearly, and the procedures were not complicated. They were also patient in answering questions.

Reviewed: Aug 17, 2018

Check engine oil warning light came on after two days. The gas station attendant helped me call the rental company to confirm the type and added oil. Feels like the inspection wasn't thorough enough.

Reviewed: Jul 1, 2024

清潔な車体。 スタッフの応対が理解できるけど杓子定規なのは気になるところ。

Reviewed: Dec 5, 2019

Counter staff was helpful, however, no sure why i have to wait for 45 min in the airport to be picked up by the shuttle bus service to Times!

Reviewed: Aug 21, 2019

Great service. Good English skills too.

Reviewed: Aug 1, 2019

Service was quick, but communication in English was difficult

Reviewed: Oct 31, 2018

Apart from one staff member in a red uniform whose lack of smile and stiff conversation made me somewhat dissatisfied, the other employees were very friendly and had a good sense of service. Moreover, the car I received was different from the one I booked, and the store didn’t explain this when I picked up the car. It wasn’t until I returned the car and inquired that the staff said it was because the original model didn't have snow tires, so they replaced it with one that did. I bought insurance at the store, but when I called to discuss return details, the staff initially claimed we hadn’t purchased any insurance. It wasn't until I insisted she check carefully that she realized we had full coverage. This is my experience feedback.

Reviewed: Dec 16, 2023

The people where super efficient and friendly. I will definitely recommend them to others and will use them again

Reviewed: Feb 17, 2020

Atencion excelente y un trato muy bueno y amable

Reviewed: Feb 3, 2020

Car and staff were good and friendly. Good thing i booked and got a 4wd prius as i believe that is super helpful to drive in snow (without ice chain on wheels). Car infotaiment wasnt friendly. Ended up without music most of the time and only occasional radio every now amd then in the city

Reviewed: Nov 22, 2019

No issues at all

Reviewed: Sep 26, 2019

We had a great experience with the vendor and I recommend them.

Reviewed: Sep 26, 2019

Staff was helpful. Didn't take long for the whole pick up process. Free GPS, ETC rental and even a tank of gas! Excellent value for money!

Reviewed: Sep 9, 2019

Good service, so convenient!

Reviewed: Jan 9, 2020

There was good English communication when picking up the car in Sapporo. The car inspection was thorough and the service attitude was excellent.

Reviewed: Dec 2, 2019

Like: Very helpful
Dislike: Confusing about insurance, not sure if they understood l had insurance covering excess

Reviewed: Jul 6, 2018

The female staff at the Chitose branch was very unfriendly and impatient when we exchanged cars, and she didn't listen carefully. However, she was very enthusiastic and full of smiles when attending to Japanese customers.

Reviewed: Nov 21, 2019

Quick and easy car rental process. Wished that the staff was more aware of my ETC rental. I need to remind the staff that I have booked ETC card else I would have start my road trip without it!

Reviewed: Nov 4, 2019

The service is excellent. Easy location to pick up and return car.

Reviewed: Oct 10, 2019

Smooth shuttle service to pick up location from the airport. Excellent customer service.

Reviewed: Sep 22, 2019

Need to make prior reservation for renting of ETC card (Hokkaido Expressway Pass).

Reviewed: Sep 22, 2019

Car very old model,

Reviewed: Aug 30, 2019

The service is great, the car is super good, clean.

Reviewed: Aug 27, 2019

I realised the car was quite small and we were having hard time squeezing in our med size luggage bag. I requested to do an upgrade for a bigger car but was told I can't do that as I already paid for the car I chose during my booking. Was a bit upset as there are 4 of us and 2 are seniors. End up we have to force everything into the car. I wish we are allow to do upgrade on the spot. Or at least show us the car first before we pay for the balance as I was told because I make the full payment therefore I was not allow to do any upgrade. Beside that the customer service was good. They are polite and patiently answer all my enquiries eventhou there was a language barrier. They even make the effort to call a translator and explained to me in english. Thumbs up.

Reviewed: Aug 3, 2019

The pickup location is a 5-minute walk from the train station. The staff were very friendly and accommodating. We reviewed the documents and filled out the forms quickly before picking up the car. Returning the car was also fast, as they just checked the fuel receipt.

Reviewed: May 8, 2019