All good except for an unauthorised and unexplained debit of $60 on my credit card 3 days after our return.
Car was returned with full tank, no damage.
Am seeking explanation and refund from you!!
I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq.
Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession).
They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.
The woman at the Europcar stop was absolutely wonderful! She helped me to choose a car that would best fit my needs and made the renting experience very easy. She went above and beyond and gave me some great travel recommendations. Also, I loved the car she connected me with (I had initially chosen a different car). I would 100% recommend!!
Car showed a warning light which was a bit off putting, but otherwise excellent. Counter staff brilliant on arrival as one of our party on later flight and driver went back immediately to fetch
I was also very surprised to be charged a premium to got to Arran
“Painless and very efficient with no grumbles from me!”
About East Coast:9.0/10
Seamless and painless process - efficient pick up and drop off by Courtes bus to and from airport. Only a 10 minute transit. Car waiting on arrival and not crowded so quick to grab and go. Similar on return with a well oiled procedure.
Worse experience renting a car. The staff at the Rome location were very unfriendly and rude. More interested in smoking cigarettes than anything else. Also try to sell additional insurances when I am fully covered. Joke
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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