“Experience was satisfactory apart from lack of refund.”
About ACE Rental Cars:7.3/10
Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.
About QEEQ:8.0/10
We have not received a refund for the 5 days that the car was not used. We head no option but to return early as we had been advised to fly home to New Zealand. Could you please look into this!
Best price for LAX. No pushy sales tactics, no problems at drop off, all very smooth and professional. Got to choose any economy or compact car I wanted.
About QEEQ:10.0/10
Booking was smooth, best price and notifications emailed to me when anything needs to be done.
Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused.
We aren't happy with the service provider.
I request for a refund for the remaining 3 days.
Only issue was that it was not possible to return the car after 5PM as it was hired through "a third party company". And due to COVID-19, we return the car 5 days early but it seemed like too much hassle to ask for a refund, especially as your info said it might cost more!
Excellent service. This was the first time I have ever hired a car to visit my family and was overwhelmed with so many choices. So glad I went with Bayswater and will certainly use them again.
Basic car very inexpensive and it performed well over the 15 days and 2k km covered.
Car had a lot of bumps and scatches however for a basic run around it provided true value for money and surprisingly able to take two large cases in the boot.
Only one hitch when I tried to extend the hire neither easy car nor apex wanted to take responsibility, however thanks to the manager in Auckland it was all sorted.
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