AVIS provided an old Jeep instead of a Ford Escape as I booked. Similar, but the price should be different. The condition of the car is acceptable, but lower than our expectation.
The counter stuff looks like not happy to serve.
About QEEQ:8.0/10
Good website. Easy to use.
It will be better if you provide the details of toll.
“Very nicely equipped and recent vehicle with very helpful staff.”
About Routes:9.7/10
Everyone at counter and shuttle were all very nice and helpful. The only small thing was that with the cold conditions the car was washed and there was much ice buildup in the wheels. I needed to pull over and break ice from wheels then everything was ok.
About QEEQ:10.0/10
Booking worked well, price seemed good and didn't have the price drop to where the price was adjusted.
The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly.
I will recommend Hertz, especially for their service and kind staff.
Requested Honday City but at counter was offered Honda Jazz :( And was informed both are under same group huh?already remarked on my booking need Honda City or Toyota Vios size car as I travel with 4 adults and One Kids with 1 big luggage and 3 small luggage. Can the Honda Jazz fit?? Lucky after approximately ~60mins I get an offer Toyota Vios.
About QEEQ:8.0/10
Requested Honday City but at counter was offered Honda Jazz :( And was informed both are under same group huh?already remarked on my booking need Honda City or Toyota Vios size car as I travel with 4 adults and One Kids with 1 big luggage and 3 small luggage. Can the Honda Jazz fit?? Lucky after approximately ~60mins I get an offer Toyota Vios.
The car we booked was not available. We were given an upgrade with no extra cost. The car was brand new. The staff who attended to us at pick up and drop off were efficient and friendly.
This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car.
Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half.
The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!
About QEEQ:10.0/10
Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was.
This aspect of the booking was very poor.
Overall excellent experience with everything. If really want something that it can be improved it would be a better signage for the drop off. Alamo is a kind of the last rental car business and entering the airport there is no a clear signage. I was about to enter a wrong one.
About QEEQ:10.0/10
Very easy to rent an love the price protection although it did not happen for me.
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