The car was fine & customer service once we got to the pickup office was good.
We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About QEEQ:10.0/10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.
“Easy booking. Easy pickup and drop off. Helpful staff.”
About Aucar:9.7/10
Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.
Overall was excellent, just the PIC was too defensive during explaining the car risk & liabilities. Maybe the PIC can be more relax so customer will not think too much on road risks.
Todo muy bien, muy buen servicio y excelente atención de los empleados.
Lo único a mejorar fue que en la entrega del auto No estaba el tanque lleno como decía el co trato.
Y yo lo devolví Lleno total.
About QEEQ:10.0/10
Muy bien todo. Excelente precio y facilidad de opciones de alquiler.
Car had been driven on a dirt road previously and inside of every door was filthy, complained and was told they would see what they could do......nothing. Car was overpriced for what it was, expensive. ☹️
“Something wrong in the set up somewhere, but worked out ok.”
About Budget:9.7/10
Rep was very helpful and accommodating
About QEEQ:10.0/10
Booking was easy and pleased with the price - however, at collection, the info Budget had was that Easycar had only booked and paid for a Fiesta (or similar), despite me booking a Focus - significant price difference. Budget man was very helpful and have it's what we needed.
No, I got Ford Fiesta instead of Mini
Unlike other companies, no one was waiting at the airport. They don't answer to WhatsApp messages. We had to call the office and wait 25 minutes.
La atención en el mostrador estuvo bastante bien, pero lo que no me gustó y no me pareció es q no tengan personal q hable español a la hora de la recogida y la devolución debido a q uno aveces tiene varias preguntas q hacerle a la persona q lo atiende y tal vez el ingles de uno no es lo bastante, ademas a la hora de la salida del rent a car no me devolvieron la licencia la cual no apareció por ningún lado, pero en términos generales estuvo bastante bien, con el auto quedamos muy satisfechos ya era bastante cómodo
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