We were pressured into additional insurance even after showing we had comp and collision, as well as insurance through my credit card company. They would not let us have a vehicle without singing on for more liability insurance. A complete shakedown. Very unsatisfied.
Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota
At least you promised a 50% refund. Very good customer service.
We will book next December when we visit again
Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.
i had problems with my reservation with budget. at the counter they wanted to see my israeli passport and drivers license. i had the passport but no knowing i might need my foreign license i did not bring it. they at first refused to honor my reservation as is including all insurances and told me to try somewhere else. finally the manager said if i could show a boarding pass or something showing i was outside the usa when i booked the car they would honor it. i did not have my boarding pass but fortunately i found something issued by israel as i passed through passport control that showed i left israel on dec 19. it was stressful and i had no idea i would need documentation as i booked the reservation in dollars in english and i also have a new york drivers license.
About QEEQ:8.0/10
great rates including insurances works well for me as i dont have auto insurance in america. but i dont recall anything on the documentation telling me i would need a foreign drivers license to pick up the car. perhaps it is just budget.
I did not deal with any Budget staff, I had to pick up the car from the Avis desk.
About QEEQ:7.0/10
I was a bit annoyed that they cancelled my original booking just a couple of weeks before I was due to travel, it had been booked for month, this meant it cost me an extra £300 over the original price/
Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over.
Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.
About QEEQ:10.0/10
Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.
We got flat tyre on 2nd day and thought of changing it to spare by ourselves but tools are not provided in the car. They sent a mechanic over and change the tyre for us without additional charge. Thank you for the wonderful service.
Terrible experience. They charged for a tiny scratch at the bumper 250 euros, that can be fixed with a 10 euros spray. But they will never fix it anyway because the car has multiple scratches from previous users. Even if they have to charge a 50 euros fee would be acceptable. But is was obvious that the car had in the past a major accident and was dangerous while driving because the whole car was trembling with a speed of only 60km/h. The treatment was so unacceptable that they lost a customer. They didn’t even share a price list for any damage but charged at will. I am sure that if I move legally I will get a large sum back.
I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.
About QEEQ:9.0/10
The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.
I like renting a car from Alamo, because their custom service is quite good in US, but this time I hired in UK and again, their custom service was pretty high standard and I am not sure if Scottish ppl are so helpful or what, their quick service and manners were great. What I was surprised was they called us after I went a car while I was waiting for my flight.... everything was so quick and smoothly managed. I am very happy with that.
About QEEQ:8.0/10
I have to say thank you for quick response when I needed to cancel my bookings and confirm with me few times to make sure it has been cancelled or not. Appreciated that.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
-
-
-
-
View more >D.Roberts
-
-
-
-
View more >-
-
-
-
View more >k.orino
-
-
-
-
View more >F.Ramlee
-
-
-
-
View more >A.Alnassiri
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >J.RINCON ROMERO
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >N.Abd Rahim
-
-
-
-
View more >Lukasz M.
-
-
-
-
View more >t.luojufnegnsoo
-
-
-
-
View more >Wyatt Ang
-
-
-
-
View more >S.Rimpas
-
-
-
-
View more >S.Chotchuang
-
-
-
-
View more >D.Lewis
-
-
-
-
View more >H.Ton
-
-
-
-
View more >-
-
-
-
View more >Hot Destinations
Hot Car Rental Companies
Check out this.