QEEQ CAR RENTAL REVIEWS

Excellent service, staff was attentive

Smooth process

Booked a Kia Rio but was swooped to another old and small Mitsubishi Mirage. Otherwise everything else was gooD

not enough manpower of staff as a couple in front of me already spent 30 minutes proceeds document or something. Then another 2 group behind of me keep waiting

no comments

Car was old but working well. Service was great

They charged $13/day for toll tag which is insane. if I refused this charge, they said they would charge $15 for every toll I passed or I need to drive on non toll roads through out my 10 day rental. I am deeply disappointed with this policy which costed me additional $130 which basically negated to cost savings I got from them and easy rental cars

You need to make the toll charges and any other extra charges very transparent during the booking process. Here it ended me costing an additional $130

I got the car not my booked model Suzuki Baleno and they gave me another model Suzuki Maruti vehicle body height too high. It can't get into the car park elevator when check-in hotel.

Thank You

Thank You

Located close to the station in the Royal Daiwa Hotel car park. Great location, quick pick up and drop off. Our Honda Fit or similar was a Mazda Demio. Great on fuel economy (engine stops at lights etc) Don’t forget if you buy insurance through EasyRentCars you need to pay the excess first to the car company and then get your money back.

Our second time booking with EasyRentCars and happy to find that we can use them here in Japan as well. The prices here are local membership prices so definitely well below market price. You couldn’t do any better as a local to be honest ... unless you can join each car rental company as a member. Well done EasyRentCars!

El personal super atento, el vehiculo estaba en perfectas condiciones, no tenian el modelo reservado pero nos dieron uno superior por el mismo precio. La recogida tardo un poco más porque justo acababan de abrir el mostrador y había cola, pero la devolución fue instantánea, sin problemas, todo facilidades. Para repetir.

Car was clean and in good condition. Staff very helpful - went out of their way to help me

I had difficulties with my payment card and the staff at Hertz were very helpful and patient (even waiting for me beyond the closing time)

the car was brand new

i had to claim insurance and the staff from easyrentcars were quite helpful. i have been reimbursed the claim.

Staff is helpful and can speak English to smooth the whole car rental process.

Looking for more promotion and good deals.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.

Sherene and Mr Harry of sea safari were very prompt and friendly. Kept me inform the day before our flight and punctual during our arrival and departure when returning the rented car. Also sherene has helped us refer to Zaini of sea safari for our private boat tour at Kilim. Overall very memorable trip and pleasant services from sea safari. Thank u so much sea safari

Very easy for advance booking of rented cars rather than last min. Very reponsive app and detailed. Thanks

Arranged a drop off at our overnight airport hotel at drop off. Thank you

Nothing to declare. Everything was perfectly processed.

Nothing to declare. Everything was perfectly processed.

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

Responded to our follow up email in a timely manner.

You need to call the company before you pick up the car. They do not have an actual stand at the airport so they just either walk around the airport or parking lot. I was really surprised as the cars were new and in great condition. Everything is electronic - you sign on mobile device etc.

Had flat tire europcar could not find same or bigger car and I had to spend all day to find smaller car and half day to go from campitello to trento to get the smaller car instead of sending new tire the same day for the original car.