“Best value for money and superb fast processing time.”
About EPTA:10.0/10
Very fast process from pick up and drop off. Good hospitality from their staff. Car is clean and tip top. Eventhough the fuel receive only 2 bars, I have fill up full tank and left with 3 bars without any dispute. Cash deposit also returned back on the spot. Thank you EPTA.
About QEEQ:10.0/10
Very smooth process. I should pay earlier to lock lower price and trust with adjusted price system. Thank you ERC.
“Great experience/ watch out for the sales at the counter”
About CARHIRE:8.7/10
We did have a very nice experience with the employee Alex and his colleague. They contacted us after the rental when we had returned to germany, because they found my girlfriends drivers licence and bank cards, which she had forgotten somewhere in the car. She thought they have been stolen. Alex sended the cards with no extra carge from ireland to germany and declined to take any reward money from us.
Upon check in the lady told us that an extra fee for a car upgrade (diesel car) would pay of the regular booking with a gasoline car. This statement was simply false and she also did not give us any information about the toll system... we would have expected by a good customer experience.
However the experience in the end (gettining the cards back) was so outstanding, that we are very happy that we are glad we had choosen Europcar, we can trust Europcar in general and give 5 stars for this rental.
Perfectly smooth. The staff at the Dunedin Airport counter was awaiting my arrival and gave a free additional driver add-on for my partner. The car was mechanically perfect. Do check the condition of the car as they may not report small scratches or dents, etc. so take a photo and email them as evidence so that you won't get penalised when you return it or verify together with one of their staff, just like we did.
About QEEQ:9.0/10
Process itself and price protector were great. Slightly irritating to have to confirm my credit card details for a second booking (cancelled the first one due to an adjustment and its refund was almost instant). All good in the end but the search function in the Android app was quite bad when it couldn't pick up the right rental station or the city itself. Cust svc staff helped by providing a URL to book. Android app is really unstable with many reboots.
Everything was easy and the car was nice and new. Only comments were the wipers were bad and the wiper fluid was empty.
(And you'll need those often in KL)
“EasyRentCar is good, but the car rental partners might not be as perfect.”
About Chic Car Rent:6.7/10
The counter staff keep dragging on pick up, told me twice to wait 10mins, and 1 last time another staff tell us To wait another 5mins, in the end the whole process of pick up taken more than 30mins.
And the car we rent was different.
About QEEQ:10.0/10
Our flight was delayed by 3 hours and we quickly contacted ERC helpline, where it was amazing help from your staff who help us to contact the car rental company to hold the car for us for a period.
Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.
Had to replace a car because the battery was off. It took us extra 2 hours to replace the vehicle. We were also charged extra 10 euros for cleaning although we kept the car clean. Spent 4 hours in total at rental office during our 3 days vacation. Very dissatisfied.
El coche genial, solo el dia d recogida y entrega por el tema de las maletas, era un poco justo, al quedarse el maletero pequeño cuando levantamos los dos asientos extra .
About QEEQ:10.0/10
Me ayudaron muy amablemente con algunas dudas que tenia sobre el depósito, sin dudar volvería a alquilar un coche con ellos
The pick up counter is easily located once we cleared the custom clearance. However there was only one service staff handling the bookings at that time and it took quite long for us to collect the keys. Vehicle collection point was a few minutes walk from the terminal.
About QEEQ:10.0/10
Perfect choice to book your car. The auto price reduction feature helps me to save on the rental price. Will book thru easyrentcars.com again. Highly recokm
There was sand on the carpet in the front of the car and also sand on the centre console. The inside of the windscreen had not been cleaned properly and when the sun hit it, it was hard to see clearly.
About QEEQ:7.0/10
Quite abrupt and repetitive emails when I had questions.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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