“Terrible pick up not friendly service. Drop great customer service.”
About AIRPORT VAN RENTAL:4.7/10
The wait time for pickup at the airport was about 30. Got to AVR it was almost an hour to get our van. We did not get the Kia that we rented. Olivia picked us up in a Dodge Durango. She informed us she did not have a van available we have to wait. We could have the Durango for an extra $10 a day I do rent a lot of vehicles when we travel they give us what they have no extra charge. She did have a van a dodge caravan she informed us it was dirty that we could have it if we wanted. We took it we did not want to wait any longer to get to our destination. The van was filthy inside and out looked like it wasn’t cleaned in a long time. She was very rude and did not know what she was doing. When we dropped off the van we had to wait the attendant was at lunch. She apologized and she dropped us off at the airport. She was very nice n apologized for the bad service we had when we picked up the van. She was very nice and sincere.
This is the second time we’ve used Routes in Orlando and they’ve been great for us!
We’ve had great cars both times and gotten an amazing deal each time as well!
The Only issue was pick- up from the Airport. I called to say we had arrived and waited 30min, called Jucy back to find out the driver had gone to lunch and we had to get a cab.. that was the only bad thing to happen, the customer service was great and the car was clean and full of petrol.
Staff were helpful, though I was rather annoyed that the office closed at 1pm on Saturday. That was the time I'd inputted into EasyRentCars because it was either that or 2pm, and my timing was quite tight. it meant there was no warning - other than the very small print of Green Motion's "booking voucher" or when I phoned them to explain our situation.
Anyway, they were very helpful but did charge an extra £36 to have someone available out of their normal office hours to facilitate pick-up. There should have been more warning. Did they deliberately lower the price for this particular hire time through the broker, knowing they could "sting" me later for the £36 charge, or take my £15.50 reservation fee if I'd elected to cancel? I don't know but it has been a troubling part of an otherwise positive experience.
Nous avons été facturé de 180 euros pour une vérification de pneu sans nous en avertir
Au moment de signer la personne nous a simplement dit qu Il sagisait d'un papier attestant que nous avions rendu avec le plein d'essence
The company is very bad....
They stole 60€ More than it was written on the agreement, the staff are terrible, all they care about is your money and how to stole it from you, and then today they took 430 TL from my credit card without my permission
I don’t recommend dealing with this bad company.... really it’s a very bad car rental company and bad staff
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