29 Car Rental Brands at Sydney International Airport (SYD)

Great customer service and car condition

Reviewed: Apr 24, 2024

Excellent car and experience

Reviewed: Apr 8, 2024

The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well

Reviewed: Mar 31, 2024

Its was an awesome car and excellent Customer service

Reviewed: Mar 25, 2024

Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality

Reviewed: Mar 19, 2024

Great experience overall

Reviewed: Apr 24, 2024

It would have been helpful if the counter staff in sydney had told us about where to drop the car in Brisbane. We found the drop off point off airport quite by chance, which saved us driving to the airport unnecessarily.

Reviewed: Mar 7, 2024

Excellent service and vehicle form East Coast.

Reviewed: Mar 5, 2024

Told prior to booking 2 large suitcase of about 80cm fits. It doesnt fit well unless you take the trunk cover off. Sharing as fyi in case you rent this and habe 2 large suitcases with you. Luckily one of our suitcase is 78cm one is 82cm so we placed wider one first then the smaller last. Had to wiggle few times for the trunk to close. Had to drive it with several bird poo on its moon roof, first stop seen myself wiping it off. Thought the crew handing me the car could’ve done a quick one min to wipe off. I didn’t mind doing it but scored rightfully as received so hope they add the consideration for the next customers if they want a 5star clean score. Ultimately all the staff we dealth with was very friendly and supportive so thanks again heaps ! We will rent again and hope its a 5star clean next. Cheers

Reviewed: Mar 2, 2024

your navman desperately needs an upgrade. if i did not had previous knowledge of where i was and where i was going i would have been terribly confused . otherwise the car itself[it was a honda] was great,the mpg was excellent.if you upgrade the navman i would definately use your company again

Reviewed: Dec 1, 2023

Great service and helpful staff. Not yet heard on any extra charges which is always the decider!

Reviewed: Apr 24, 2024

Helpfulness of staff, and easy location near airports, means we will defiantly use July again, on our next trip! Also, not all other hire companies offered different pick up/drop off locations! Only minor niggle, although the inside/outside of the car was clean, the inside of the windscreen was dirty, which only became apparent as night fell!

Reviewed: Sep 21, 2023

Great value for money deal. Staff we friendly and helpful and whole process was a breeze. Happy to use them again!

Reviewed: Sep 12, 2023

poor condition of the car and provide the different car show in picture(Hyudai Kona was show in picture )。Different level of the car The car was old (Mitsubitsu ASX )and it use a lot of gas。Car power poor。although we are late to return car，but the staff do not remind us the closing time of the drop-off location ，we drive to there, was closed, the hotline is busy, finally we need drive to city drop-off location to return the car，Yes，I know it is my false, but if the staff remind us the closing time, we can save more time.

Reviewed: Jan 12, 2023

Perfect car

Reviewed: Nov 24, 2022

When we went to collect the vehicle, we had to pay for the Insurance, mathew was very helpful .

Reviewed: Apr 16, 2024

The overall experience was brilliant The only issue I had is when I went to drop off the car the gps took me to your old address

Reviewed: Mar 2, 2024

Car was small and low powered but suited our needs and purpose for this trip. Staff were excellent. Friendly and jovial. Answered all questions and took care of a minor problem without hesitation.

Reviewed: Mar 1, 2024

Quick check in/out, car was ready for collection and smooth process

Reviewed: Apr 13, 2024

Goldcar was great the MG3 is not it’s horrible but that is the manufacturers fault not goldcar they were great

Reviewed: Feb 29, 2024

Not the comments but complimentary for well structure process and hospitality given to us by the staffs, it was impressive

Reviewed: Apr 13, 2024

Great prices in comparison to other sites. Smooth and effortless collection and drop-off. Courteous staff were very helpful and al the extras I asked for were also included as per booking. Car great, clean and ready to drive without fault. Very happy with this booking and will booking again.

Reviewed: Mar 11, 2024

No birds is how all car rentals should be. Easy processes, collection and drop-off. Great staff, easy to find and good selection of cars

Reviewed: Jan 8, 2023

Service good thx

Reviewed: Oct 10, 2019

The office installations where very poorly looking, walls peeling off, etc. The staff wasn't very friendly and the person who process my documents took pictures of my credit card front and back, which I found very doggy as the security code is on it, when asking, he said it was for their own security, which I completely disagree, but he didn't give me other option.

Reviewed: Mar 31, 2024

Simba exceeded expectations. Everything about them starting with pickup from airport to their office till return of vehicle was amazing. the staff was super friendly .

Reviewed: Jan 16, 2024

Lots of extra charges... extra driver, toll administration fees

Reviewed: Jan 2, 2024

Amazing staff I was extremely anxious because my flight was delayed and wasn’t going to be able to get to the pick up office by 8.30pm I I was really was upset as I had no way of getting to hotel which was quite a distance away and then to try and get the car the following day The young lady was very sweet and understanding and offered to wait I arrived at 8.40 to collect car and was so relieved that she did this for me Just truly wonderful The young man when I dropped the car off was lovely as well I will definitely use Simba car hire again Very prompt refund of deposit too

Reviewed: Dec 19, 2023

Great car at good price and excellent customer service.

Reviewed: Dec 17, 2023

Appalling service. Not the car I booked. I booked a hybrid. When I realised and asked for car I booked I was told I would have to wait 1 hr.

Reviewed: Mar 25, 2024

Prompt and friendly customer service from counter staff, clean and new vehicle provided

Reviewed: Nov 16, 2023

Great service!

Reviewed: Dec 29, 2022

Did not get my car but they upgraded me to a brand new car of the same car type

Reviewed: Dec 9, 2022

very good service. Very easy to deal with.

Reviewed: Jul 21, 2020

Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

Reviewed: Mar 4, 2024

I thought the car( Toyota hybrid) was extremely easy to drive and very economical

Reviewed: Jun 29, 2023

The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!

Reviewed: Jan 4, 2023

Great car, excellent service

Reviewed: Oct 17, 2022

Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.

Reviewed: Sep 9, 2022

Car was perfect

Reviewed: Feb 28, 2024

Nice to be upgraded at arrival. Was more car than I needed and ended up with a higher insurance quote unexpectedly due to purchase at airport.

Reviewed: Jan 1, 2024

I was travelling from India with 2 old age people and 1 infant and I booked car to pick up from Sydney airport and drop off at Canberra. Actually I have booking through qeeq website and when I booked at that time I don't have any physical card or neither anything mentioned about it on website. So when I went to Sydney airport to collect the car the staff member told me he need physical bank card according to their policy . I explained my whole scenario but he didn't convinced. One of my friend with me who having licence and bank card with him but still the staff member has denied to tranfer that booking on his name. He told me to rebooking again which is cost me additional huge amounts. So finally I have to called my friend to get my bank card from Canberra and delivered to sydney airport. When my friend came with the card they don't have any car available and they arranged from domestic airport after wasting another 1 hour. So totally I have wasted a lot of time and money. I don't understand that if I have my licence with me, then what is the meaning of physical card and I told them i will pay through tap on by using the same account. And If physical card is that much important then why they allow to book through website? In some case I think they should also have to understand. They can transfer the car on my friends name but for some extra money they didn't. I will never use this services again.

Reviewed: Feb 27, 2024

I was given amazing upgrade to Pick up truck, the staff member made our day.

Reviewed: Jan 18, 2024

The car and experience from customer service was amazing!

Reviewed: Aug 1, 2023

No Benz G-class, is fake!!! They offered similar type GLA180, very disappointed

Reviewed: Aug 3, 2019

The car exceeded my expectations.

Reviewed: Jul 27, 2019

Booked a mystery car and was thrilled with the car we had. Superb service at Avis desk at Sydney airport.

Reviewed: Jan 15, 2024

The Avis team stayed behind to welcome us and our booking into Sydney as we arrived with 10 mins till the car hire place closed. We were tired and worried that we missed it, but they were amazing and supportive.

Reviewed: Apr 25, 2022

新型のカローラスポーツを貸してくれました。スタッフもフレンドリーで最高です。

Reviewed: Aug 22, 2019

Budget service at the airport is ok and I believe Hertz staff help out in the pick when the Budget staff were not available. The waiting time is about 45mins.

Reviewed: Jul 7, 2019

The service counter was right at the airport and was easy to find. It’s was no fuss organising to get the keys, and prepayment of a full tank of petrol for the car return was a great idea as it was much cheaper than getting it anywhere else.

Reviewed: Jun 23, 2019

The car they gave us was brilliant and very economical - Skoda Kamiq

Reviewed: Feb 17, 2023

The staff were very helpful and knowledgeable and helped me in the right direction of the correct airlines.

Reviewed: Nov 1, 2022

Always friendly staff who take time to chat and make you feel welcome.

Reviewed: Jun 9, 2022

Almost new vehicle in immaculate condition. Free upgrade. Very easy pickup and drop off. Great value for money

Reviewed: May 28, 2022

Enjoyed our car rental.

Reviewed: Apr 27, 2022

Car smelled of cigarette. I was told that there was airport transfer to the car park, but there wasn't, so I had to pay 2x Uber of about $30 each out of my own pocket. I paid $800 bond deposit that should have been refunded within two weeks of car return, it is now over three weeks and I'm still waiting, with no help from QEEQ and no response from the car supplier.

Reviewed: Dec 22, 2022

The car was very dirty, lots of scratches marks and bumps, there was a large hose bucket and wash gear in the boot of the car, it was well passed at service state and the fuel consumption probably because of this was very bad, We were misinformed as it said the pick up and drop off was at the airport when in actual fact being there was no courtesy bus we had to get a taxi and an Uber with a total cost of $75 all in all we may as well put that money together with the cost you charged and gone with a decent reputable company and picked it up at the airport

Reviewed: Nov 8, 2022

The member of staff were extremely helpful and were king enough to give us a free upgrade.

Reviewed: Nov 22, 2022

The car exceeded my expectations.

Reviewed: Feb 23, 2022

The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.

Reviewed: May 30, 2021

The car was brand new, spacious and fantastic to drive. great customer service.

Reviewed: Mar 9, 2021

After picking up the car (after dark) I noticed the following day that what looked like coffee had been spilled down the door sills on the right hand passengers side, didn’t bother me, but could be a little tip for the cleaners to double check their work

Reviewed: Jul 1, 2020

Really good service

Reviewed: Sep 30, 2022

Good service, ease of access. I’ll work with them again in the future

Reviewed: Jun 29, 2022

Very happy with the service

Reviewed: Jun 1, 2022

Poor pickup/drop off location Poor instructions Vehicle in terrible condition - scratches, damage, missing hub cap, smelled like smoke

Reviewed: Sep 27, 2022

The pick-up and drop-off was easy. The staff is very friendly.

Reviewed: Jun 25, 2021

The new is very new and clean when I picked it up

Reviewed: Nov 17, 2021

good

Reviewed: Aug 3, 2020

Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.

Reviewed: Jan 9, 2018

You should tell me about change location to collect the car because I went to international airport but there closed and I have called the number and going to domestic airport.

Reviewed: May 2, 2020

The outside of the vehicle appeared as though it wasn't touched from the last renter. Insects all over the front of the car and mud in the wheel wells. Interior was fine.

Reviewed: May 9, 2019

When I was at the counter they suggest me an upgrade and i accepted. When I took the car, Toyota Kluger. I asket to the people in charge that the GPS was not working. They said to me to go out because insede the parking it was not working. I went outside and be onthe road but it did not work and I had some trouble to find the way to get home. Police stop me and ask me to go back to airport because I did not know where I was going. I went back to airport and AVIS people find out that the car was without GPS card and that's why it did not work. So that I had to wait for another car coming in 15 minutes. In total I have lost one and half hour before I could be ready to leave the airport with a working car .

Reviewed: Apr 23, 2019

Excellence especially the counter staff by name of Janine.

Reviewed: Apr 19, 2019

Customer service was excellent. Especially at drop off.

Reviewed: Oct 22, 2019

Waiting for too long at the airport to picked up and the staff wasn't friendly.

Reviewed: Sep 30, 2019

Although the car was not old, It was a bit beaten up (lots of small dings) but not really a problem. Really easy pickup and drop off.

Reviewed: Sep 24, 2019

The car I was given wasn't what I booked. The employee wasn't helpful neither was the customer service team I emailed.

Reviewed: Sep 11, 2019

Great car, got an upgrade and very new car, will choose them again

Reviewed: Sep 7, 2019

Good

Reviewed: Oct 11, 2019

Great. Eventhough the vehicle i booked wasnt the one i got. But it was great all the same!

Reviewed: Sep 6, 2019

The wheel alignment and the steering wheel are off center, got an unfriendly staff when pick up

Reviewed: Sep 3, 2019

The customer service person could have been more elaborate, and helpful. He was ok, but he could have made the difference.

Reviewed: Aug 14, 2019

Car given was diff from what I intended. But it's better car than expected. Service staff was honest to admit the wrong discount given for empty fuel tank on picking up of car. Refund was noted but need to wait for credit card bill to confirm refund is given.

Reviewed: Aug 2, 2019

The pick up point at the airport is not easy to find for a visitor. The staff were very helpful and friendly.

Reviewed: Sep 15, 2019

Everything was smooth and fast. Very efficient!

Reviewed: Jun 19, 2019

Really helpful guys at pickup and drop off. Seamless

Reviewed: May 13, 2019

The car gave more space than it looked to have and it was a great fiel saver

Reviewed: May 1, 2019

Great customer service

Reviewed: Apr 30, 2019

The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending

Reviewed: Sep 10, 2019

Long queue at Hertz counter at Sydney airport. There were only two staff. One family held up the line because they didn’t pre book a car. I suggest 3 lines where two would serve customers who have already reserved their cars and just need to pick up.

Reviewed: Apr 6, 2019

Was very good. No fuss

Reviewed: Mar 12, 2019

hi all, the pick up point and drop off point must make it easy which is can set inside the airport

Reviewed: Sep 2, 2019

A fantastic off the airport rental agency. The staff were very polite, picked us up within 10mins of calling them from the curb. Wish they had taken a little less time to get us going but things happen so that was ok. Overall a fantastic experience, the $$ savings were mind boggling.

Reviewed: Aug 20, 2019

Staffs are nice and professional. Pick up and drop off was hassle free. Recommended

Reviewed: Aug 12, 2019

Long wait time to get picked up as had to go pick up international airport as well. Book insurance direct through car company. Car seemed scratched all over

Reviewed: Jul 27, 2019

When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.

Reviewed: Jul 6, 2019

Overall good.

Reviewed: Aug 21, 2019