26 Car Rental Brands at Sydney International Airport (SYD)

The pick up and drop off process took 60-75 minutes from reaching the airport to departing with the car (and vice versa). Extremely slow due to the shuttle process (waited 30-45 minutes both ways). The counter staff is reasonably pleasant, but the shuttle service is quite poor. The ideal service would be to wait less than 10 minutes on each side and this is far from that!

Reviewed: Feb 20, 2025

They made me feel like I bought the service from the wrong middleman. They said my insurance cover is not valid for them

Reviewed: Dec 20, 2024

Basic service. Bargain Sydney is not as helpfull as in Coolangatta or Hobart. Bargain Sydney shuttle van had little space for luggage and no help from drivers

Reviewed: Sep 24, 2024

I specifically asked how they treat toll roads and I was advised that it was a $5 per day fee. But it was a $5 per toll extra fee and the admin fee was more than the car hire. I paid about $100 in admin fees whereas the car hire was only $60.

Reviewed: Sep 21, 2024

Everything else was fine, but unfortunately, it was a rental car exclusive version of the Q5 with a low-power diesel engine and front-wheel drive, which didn't provide a great driving experience.

Reviewed: Sep 1, 2024

Apex was fine

Reviewed: Feb 10, 2025

We had our choice of models, but we went with the Mitsubishi - wrong choice - horrendous auto. But, we got to choose, so just bad selection. The car was nice and modern and did the job. The people at Apex were brilliant

Reviewed: Jan 20, 2025

Very good condition in general. HOWERE THE CAR DID LOSE POWER ON THE EASTERN DISTRIBUTOR ONCE. THIS WAS HIGHLY DANGEROUS. It happened about 15 minutes after pickup, however after a restart never happened again for the following 20+hours of highway driving.

Reviewed: Jan 12, 2025

Car different to that booked however alternative was great no problems with qeeq or supplier apex

Reviewed: Nov 20, 2024

The car provided was very new, a 2024 model. However, I don't recommend this company because if you don't choose the zero excess full insurance, they require an extremely high deposit (I didn't encounter this issue at other companies, nor was I informed about it beforehand when booking). Additionally, the deposit refund process is extremely slow. Other companies usually refund within a few days to a week, but it's been over two weeks since I returned the car and I still haven't received the refund.

Reviewed: Oct 29, 2024

Excellent service

Reviewed: Jan 14, 2025

AVISは日本語が通じず 手続きに時間かかったが スタッフも車も良かったので 満足している

Reviewed: Oct 8, 2024

The customer service responds quickly.

Reviewed: Oct 8, 2024

A big company with no hidden tricks, but the staff kept pushing insurance when picking up the car at the airport. Also, this is my second time renting from Avis in Australia. It seems like they have fewer car models available online, but you often get a slight upgrade when picking up the car.

Reviewed: Oct 2, 2024

The company is a big name with no hidden tricks, though the staff kept promoting insurance when picking up the car at the airport. Also, this is my second time renting from Avis in Australia. It seems their online vehicle options are limited, but you usually get a slight upgrade when picking up the car.

Reviewed: Oct 2, 2024

Alpha was great - I called a few times prior to rental with enquiries and they responded promptly. I asked about additional drivers and they told me $10/day per driver. When we went to pick up, we were told that actually we had one free additional driver. The car was OK - a Renault that was a little gutless on the hills.

Reviewed: Jan 14, 2025

Not completely satisfied.

Reviewed: Oct 12, 2024

The worst car rental experience ever. The service was terrible. I'm already back in my country, and my card is still being charged for unknown reasons. I returned the car with a full tank of gas.

Reviewed: Oct 9, 2024

Very satisfied

Reviewed: Oct 5, 2024

Great service! Nice staff & quick

Reviewed: Oct 2, 2024

No problems whatsoever.

Reviewed: Jan 12, 2025

As I told before, everything fine

Reviewed: Dec 28, 2024

Very fast and efficient front counter. Got us the keys and ready to go in a few minutes

Reviewed: Nov 18, 2024

They were excellent and fast at both pickup and drop off. Free shuttle to/from airport is A+

Reviewed: Nov 18, 2024

Great service, very satisfying! Affordable prices, good quality, low-cost insurance, and no hidden fees.

Reviewed: Nov 11, 2024

Company was not in-terminal as listed on the page and gave ridicoulus page long description how to get there without saying address, as of course addres was registered to be the airport, not their real adress which was 35 Doodle Street, Alexandria, NSW. I travelled many countries across all continents and this was so far my worst car rental experience in terms of picking up the car.

Reviewed: Jan 10, 2025

The entire process of pick-up and drop-off was accompanied, with thorough explanations provided. There was assistance throughout both vehicle collection and return. The car was in excellent condition, free of any issues, and clean and tidy.

Reviewed: Nov 3, 2024

Extremely satisfied, the car was in excellent condition.

Reviewed: Nov 2, 2024

The rental company has excellent service and a wide selection of vehicles.

Reviewed: Jul 7, 2024

Happy

Reviewed: Jan 2, 2025

Overall good, but after returning the car, there is a long wait for the airport shuttle bus. This should be noted for efficiency improvement.

Reviewed: Oct 23, 2024

This car rental involved picking up the vehicle in Sydney and returning it in Melbourne, so I will describe it in sections.

Vehicle usage: The MG ZS is a 1.5L naturally aspirated car with decent power. However, it slightly lacks when overtaking. The trunk can comfortably fit two 28-inch suitcases and one 20-inch suitcase. The features are also satisfactory.

Please refer to the pickup and drop-off instructions below!!

Follow-up: Due to discrepancies in the pickup and drop-off times between me and the rental company, they charged me for an extra day. Fortunately, I had photo evidence to support my case. RentRent’s customer service was excellent and resolved the issue perfectly. Therefore, I strongly advise everyone to take photos of the rental and return times—this is very important!

Reviewed: Oct 15, 2024

Very satisfied

Reviewed: Oct 12, 2024

The salesperson was new and not very familiar with the procedures. Kangaroos in Australia often jump onto the road, and I saw at least seven or eight kangaroo carcasses by the roadside. Unfortunately, I also hit one this time. There was no warning about the kangaroo issue or any reminder to purchase full insurance. Secondly, the explanation of the car rental company's basic insurance was unclear. It seemed to cover damages under $25,000, but in reality, costs under $25,000 are the driver's responsibility.

Reviewed: Oct 10, 2024

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Reviewed: Dec 25, 2024

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

Reviewed: Nov 8, 2024

The service at the store was decent, and the staff had a good attitude.

Reviewed: Nov 5, 2024

It was okay, but they charged me for 3 days while I only rented for 2 days. Luckily, we noticed it.

Reviewed: Oct 14, 2024

It's okay, but for a 2-day trip, they charged me for 3 days. Luckily, we noticed.

Reviewed: Oct 14, 2024

They provided a car that was a little bigger than the one I had planned on.

Reviewed: Dec 10, 2024

Satisfied

Reviewed: Nov 16, 2024

Very good

Reviewed: Oct 15, 2024

Satisfied

Reviewed: Oct 10, 2024

Excellent

Reviewed: Oct 9, 2024

While allowing for low cost rentals by using old cars with high odometer readings might sound good, but in the final analysis, not such a good idea, especially for longer rentals of 3 weeks like we had

Reviewed: Dec 1, 2024

Every employee in the company was very proactive and enthusiastic.

Reviewed: Jul 1, 2024

Great service and helpful staff. Not yet heard on any extra charges which is always the decider!

Reviewed: Apr 24, 2024

Helpfulness of staff, and easy location near airports, means we will defiantly use July again, on our next trip! Also, not all other hire companies offered different pick up/drop off locations! Only minor niggle, although the inside/outside of the car was clean, the inside of the windscreen was dirty, which only became apparent as night fell!

Reviewed: Sep 21, 2023

Great value for money deal. Staff we friendly and helpful and whole process was a breeze. Happy to use them again!

Reviewed: Sep 12, 2023

Very satisfied.

Reviewed: Nov 18, 2024

Very satisfied.

Reviewed: Oct 27, 2024

From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.

Reviewed: Oct 24, 2024

Picking up and returning the car was quick and very convenient—great experience!

Reviewed: Oct 10, 2024

Very satisfied.

Reviewed: Oct 9, 2024

Check in staff was very courteous, knowledgeable, and polite.

Reviewed: Nov 7, 2024

The staff had a poor attitude and kept pushing insurance even though I told them I already purchased one. They tried to scare me by saying it wasn't the same and that if there were repairs, they could directly charge over $6000 from my card (though the actual authorization was only $1000, so I don't understand why they claimed over $6000). The vehicle they provided was bad; it lacked power and struggled on uphill roads. When I returned the car to the address listed on the order, the staff lazily told me to drive to another parking lot instead. Driving in the city center was challenging, and I was in a rush. When I finally got there, the entry required a password, but the password they gave was incorrect. I had to drive back to the original address listed on the order. It was an exhausting experience! I've self-driven in many countries before, but I've never encountered such an unreliable rental company. Avoid this company at all costs; it was a hard lesson learned!

Reviewed: Oct 12, 2024

Very good car provider. Everyhting went smooth and I had no problem at all renting or giving it back. I recommend it!

Reviewed: Oct 1, 2024

There was almost no waiting in line, and no upselling.

Reviewed: Aug 20, 2024

Extremely poor service

Reviewed: Jul 30, 2024

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

Reviewed: Oct 22, 2024

Very satisfied

Reviewed: Aug 13, 2024

The store is easy to find and offers good service.

Reviewed: Aug 10, 2024

Quick and convenient, will use again.

Reviewed: Jun 30, 2024

Excellent service

Reviewed: Jun 4, 2024

Simple and efficient, the deposit was refunded very quickly.

Reviewed: Oct 14, 2024

Green Motion is in a hotel near Mascot. They bring you the car in front of the door, it's nice!

Reviewed: Oct 1, 2024

Very quick pickup

Reviewed: Jul 22, 2024

Very satisfied

Reviewed: Feb 29, 2024

Had trouble finding the car rental office initially, but they sent a car to pick me up. The Indian gentleman at the counter was very helpful and didn't try to upsell anything. They even drove me to the airport when I returned the car. Great service.

Reviewed: Jan 27, 2024

The overall service was extremely poor, and they attempted to wrongly shift third-party responsibility onto me. Ace Rental Cars even tried to fraudulently charge my credit card!

Reviewed: Oct 7, 2024

el coche bien, me hubiese gustado mejor atencion para ir a buscar el auto, me llevaron en una camioneta unos 10/12 minutos. espere 60 minutos a que me busquen.

Reviewed: Sep 15, 2024

Overall service was quite satisfying. Since I purchased full insurance at the store, it was more expensive but gave peace of mind and saved trouble. The return process involved hardly any inspection. They even upgraded me to a Camry for free. The car was relatively new. They are now part of Hertz! Overall, I was happy with the experience.

Reviewed: Aug 20, 2024

It was my first time renting a car in Sydney, and the overall experience was great.

Reviewed: Jul 25, 2024

Great service and affordable prices.

Reviewed: Jul 10, 2024

Good company!

Reviewed: Oct 1, 2024

Very satisfied

Reviewed: Jul 6, 2024

This car rental experience was good. The vehicle was the one I reserved, the return process was quick, and there were no extra charges.

Reviewed: Jul 3, 2024

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

Reviewed: Jul 3, 2024

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

Reviewed: Apr 23, 2024

Pretty good.

Reviewed: Sep 24, 2024

We had five large pieces of luggage, and the staff helped us carry them to the parking lot.

Reviewed: Sep 11, 2024

Very good attitude

Reviewed: Jul 29, 2024

Waited for the car for half an hour

Reviewed: Jun 5, 2024

Hertz is a big company and very reliable.

Reviewed: Apr 6, 2024

Pretty good.

Reviewed: Aug 30, 2024

Picking up and returning the car was quite convenient. If two people are traveling, the size of the trunk is not that important. Overall, the service experience was very good.

Reviewed: Aug 25, 2024

Overall good, no hassle, no upselling, just a great rental company.

Reviewed: May 1, 2024

Very good

Reviewed: Feb 25, 2024

Overall, it's quite convenient.

Reviewed: Feb 19, 2024

The car they gave us was brilliant and very economical - Skoda Kamiq

Reviewed: Feb 17, 2023

The staff were very helpful and knowledgeable and helped me in the right direction of the correct airlines.

Reviewed: Nov 1, 2022

Always friendly staff who take time to chat and make you feel welcome.

Reviewed: Jun 9, 2022

Almost new vehicle in immaculate condition. Free upgrade. Very easy pickup and drop off. Great value for money

Reviewed: May 28, 2022

Enjoyed our car rental.

Reviewed: Apr 27, 2022

Car smelled of cigarette. I was told that there was airport transfer to the car park, but there wasn't, so I had to pay 2x Uber of about $30 each out of my own pocket. I paid $800 bond deposit that should have been refunded within two weeks of car return, it is now over three weeks and I'm still waiting, with no help from QEEQ and no response from the car supplier.

Reviewed: Dec 22, 2022

The car was very dirty, lots of scratches marks and bumps, there was a large hose bucket and wash gear in the boot of the car, it was well passed at service state and the fuel consumption probably because of this was very bad, We were misinformed as it said the pick up and drop off was at the airport when in actual fact being there was no courtesy bus we had to get a taxi and an Uber with a total cost of $75 all in all we may as well put that money together with the cost you charged and gone with a decent reputable company and picked it up at the airport

Reviewed: Nov 8, 2022

Poor pickup/drop off location Poor instructions Vehicle in terrible condition - scratches, damage, missing hub cap, smelled like smoke

Reviewed: Sep 27, 2022

The pick-up and drop-off was easy. The staff is very friendly.

Reviewed: Jun 25, 2021

The service staff was quite nice, and the attendants in Sydney were generally friendly.

Reviewed: Feb 22, 2021

It's okay.

Reviewed: Feb 12, 2021

They recommend some additional paid activities. When returning the car, make sure it's clean. Otherwise, the cleaning fee is quite expensive at 75 AUD.

Reviewed: Mar 29, 2020

good

Reviewed: Aug 3, 2020

Average

Reviewed: May 3, 2019

The service was good, the process was simple and quick, but finding the rental location took some time.

Reviewed: May 3, 2018

Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.

Reviewed: Jan 9, 2018

Patient service

Reviewed: Nov 6, 2017

Very satisfied

Reviewed: Jul 28, 2020

The overall service attitude was pretty good.

Reviewed: Jul 27, 2020

This place is not a professional car rental company, just a small repair shop. I waited quite a while to pick up the car, though the process was relatively smooth. They gave us the same car they picked us up with, which was very old. The pick-up was delayed by an hour beyond the scheduled time, and there was no compensation, plus the car wasn't cleaned. When returning the car, they surprisingly said there would be an extra charge for dropping it off at the domestic airport, which was never mentioned on the rental website or during pick-up. It felt like a scam.

Reviewed: Oct 16, 2019

Satisfied

Reviewed: Feb 7, 2020

Good service, efficient

Reviewed: Dec 21, 2018

There were only two of us in the store, no need to queue, but they really pushed the insurance! They said that a $5000 deposit wasn't suitable. It was our first time renting a camper and we weren't familiar with the process. It was getting dark, so we got a $480 insurance. Thinking back, it wasn't necessary... Oh well...

Reviewed: Dec 10, 2018

Many motorhomes available; professional inspection during pickup and quick, easy return process.

Reviewed: Nov 20, 2018

We had to spend over 700 AUD for additional insurance at the car rental place! Otherwise, we would have to pay a 4500 AUD deposit, with a 10% non-refundable deposit fee. So, we had no choice but to buy extra insurance.

Reviewed: Oct 8, 2017

Customer service was excellent. Especially at drop off.

Reviewed: Oct 22, 2019

Waiting for too long at the airport to picked up and the staff wasn't friendly.

Reviewed: Sep 30, 2019

Although the car was not old, It was a bit beaten up (lots of small dings) but not really a problem. Really easy pickup and drop off.

Reviewed: Sep 24, 2019

The car I was given wasn't what I booked. The employee wasn't helpful neither was the customer service team I emailed.

Reviewed: Sep 11, 2019

Great car, got an upgrade and very new car, will choose them again

Reviewed: Sep 7, 2019

Good

Reviewed: Oct 11, 2019

Great. Eventhough the vehicle i booked wasnt the one i got. But it was great all the same!

Reviewed: Sep 6, 2019

The wheel alignment and the steering wheel are off center, got an unfriendly staff when pick up

Reviewed: Sep 3, 2019

The customer service person could have been more elaborate, and helpful. He was ok, but he could have made the difference.

Reviewed: Aug 14, 2019

Car given was diff from what I intended. But it's better car than expected. Service staff was honest to admit the wrong discount given for empty fuel tank on picking up of car. Refund was noted but need to wait for credit card bill to confirm refund is given.

Reviewed: Aug 2, 2019

Not bad, just like Hertz.

Reviewed: Oct 7, 2019

The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending

Reviewed: Sep 10, 2019

Long queue at Hertz counter at Sydney airport. There were only two staff. One family held up the line because they didn’t pre book a car. I suggest 3 lines where two would serve customers who have already reserved their cars and just need to pick up.

Reviewed: Apr 6, 2019

The original order was over 300 AUD, but at the pickup location it became over 500 AUD. The deposit refund is very slow. It's been a month and I still haven't received it.

Reviewed: Apr 2, 2019

Was very good. No fuss

Reviewed: Mar 12, 2019

The pick up point at the airport is not easy to find for a visitor. The staff were very helpful and friendly.

Reviewed: Sep 15, 2019

Everything was smooth and fast. Very efficient!

Reviewed: Jun 19, 2019

Really helpful guys at pickup and drop off. Seamless

Reviewed: May 13, 2019

The car gave more space than it looked to have and it was a great fiel saver

Reviewed: May 1, 2019

Great customer service

Reviewed: Apr 30, 2019

hi all, the pick up point and drop off point must make it easy which is can set inside the airport

Reviewed: Sep 2, 2019

A fantastic off the airport rental agency. The staff were very polite, picked us up within 10mins of calling them from the curb. Wish they had taken a little less time to get us going but things happen so that was ok. Overall a fantastic experience, the $$ savings were mind boggling.

Reviewed: Aug 20, 2019

Staffs are nice and professional. Pick up and drop off was hassle free. Recommended

Reviewed: Aug 12, 2019

Long wait time to get picked up as had to go pick up international airport as well. Book insurance direct through car company. Car seemed scratched all over

Reviewed: Jul 27, 2019

When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.

Reviewed: Jul 6, 2019

Overall good.

Reviewed: Aug 21, 2019

Dissatisfied. Reserved a Toyota Kluger, but the counter said only Pajero was available. In the end, we got an Outlander. It was downgraded several classes. Originally, other companies offered Outlander at less than half the price of Enterprise, but we chose this company to get a Kluger. In the end, we still got an Outlander. Very unhappy.

Reviewed: May 4, 2019

The attitude was very good

Reviewed: Feb 18, 2019

Service hours are insufficient. After our flight was delayed, there was no emergency service available.

Reviewed: Oct 14, 2018

Very satisfied, no queues, picked up at the airport, handled the paperwork, explained the contract, provided driving instructions, all very good.

Reviewed: May 21, 2018

I rented a Toyota van but they gave me an SAIC Maxus van. I had to pay extra to upgrade to a Toyota van. The car arrived with many scratches, and I didn't take photos of all of them, just a few obvious ones. On the second night, the tire got a puncture and I had to deal with it myself. Late at night, there was no help available. Despite buying a lot of insurance, it was useless. They told me things that sounded reasonable but were very frustrating. The child seat they provided was not suitable, and they told me to just put up with it in a very unprofessional manner. I've rented cars many times during my 20-day trip in Australia, but this was the worst experience. They pre-authorized a $800 AUD deposit, saying they would deduct $500 AUD for insurance claims that wouldn't be refunded. I was rushing to catch a flight and accepted my bad luck, thinking $500 AUD would be a lesson learned. Today I see they deducted the entire $800 AUD. It's a scam.

Reviewed: Feb 9, 2019

The car rental process was very slow, and they didn't know how to install the car seat. When returning the car, there was no staff around, and I waited for a long time with no one showing up. I ended up spending 15 AUD on a taxi to the airport. The deposit hasn't been refunded yet, and they directly charged my card instead of pre-authorizing it. I have no idea why.

Reviewed: Jan 7, 2019

1⃣️

Reviewed: Jan 5, 2019