27 Car Rental Brands at Sydney International Airport (SYD)

Car different to that booked however alternative was great no problems with qeeq or supplier apex

Reviewed: Nov 20, 2024

Thank you very much

Reviewed: Jul 6, 2024

The staff were patient and didn't try to upsell.

Reviewed: Jun 27, 2024

Okay

Reviewed: May 12, 2024

Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.

Reviewed: May 10, 2024

Very fast and efficient front counter. Got us the keys and ready to go in a few minutes

Reviewed: Nov 18, 2024

They were excellent and fast at both pickup and drop off. Free shuttle to/from airport is A+

Reviewed: Nov 18, 2024

Excellent

Reviewed: Oct 14, 2024

Genuinely great experience all round. Affordable with reasonable excesses etc. Smooth process.

Reviewed: Oct 8, 2024

車体と両サイドと後ろに会社名が大きくあって気恥ずかしい

Reviewed: Oct 1, 2024

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

Reviewed: Nov 8, 2024

There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.

Reviewed: Jul 22, 2024

Quite satisfactory

Reviewed: Jul 14, 2024

Very satisfied.

Reviewed: Jul 3, 2024

100 points for pick-up, return was okay, I'd give it 85 points.

Reviewed: Jun 3, 2024

Check in staff was very courteous, knowledgeable, and polite.

Reviewed: Nov 7, 2024

Very good car provider. Everyhting went smooth and I had no problem at all renting or giving it back. I recommend it!

Reviewed: Oct 1, 2024

Extremely poor service

Reviewed: Jul 30, 2024

Pretty good, the pickup process was fast. However, the car had a lot of scratches and dents already. It's necessary to inspect carefully and point out each one to the staff and take photos, which is quite troublesome. The staff were busy and didn't have time to photograph all the scratches, so you have to record them yourself.

Reviewed: May 24, 2024

Overall service is excellent. We have rented from East Coast several times. The staff is very professional and has a great attitude. They pick us up at the airport.

Reviewed: May 22, 2024

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

Reviewed: Oct 22, 2024

Quick and convenient, will use again.

Reviewed: Jun 30, 2024

Excellent service

Reviewed: Jun 4, 2024

Very satisfied.

Reviewed: Jun 3, 2024

Guides hidden charges with additional fees and miscellaneous expenses.

The rental company precharges for tolls, management fees, and other expenses. If you book a car for 18:00, you must pick it up after 18:00; otherwise, they will charge a penalty for early pickup.

Reviewed: Jun 3, 2024

AVISは日本語が通じず 手続きに時間かかったが スタッフも車も良かったので 満足している

Reviewed: Oct 8, 2024

Quite good

Reviewed: Jul 25, 2024

The car exchange location doesn't match the GPS coordinates, making it hard to find. You need to search for the Regis Hotel.

Reviewed: Jul 9, 2024

The vehicle is new, and pick-up and drop-off are convenient.

Reviewed: Jul 6, 2024

Very satisfied

Reviewed: May 8, 2024

Great service! Nice staff & quick

Reviewed: Oct 2, 2024

Very satisfied.

Reviewed: Jul 20, 2024

Rental fee was $1200, but cleaning fee was $1250. It's worth considering.

Reviewed: Jul 4, 2024

Good performance

Reviewed: Jun 20, 2024

Overall satisfied

Reviewed: Jun 11, 2024

Good company!

Reviewed: Oct 1, 2024

Very satisfied

Reviewed: Jul 6, 2024

This car rental experience was good. The vehicle was the one I reserved, the return process was quick, and there were no extra charges.

Reviewed: Jul 3, 2024

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

Reviewed: Jul 3, 2024

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

Reviewed: Apr 23, 2024

Nothing much to say, it's easy to book, pick-up and bring back the car. You can go with this car provider easily!

Reviewed: Oct 1, 2024

No need to queue, got the car quickly. Returning it was easy too, just drop off the key and you’re done. Very convenient, great value for money. Highly recommended.

Reviewed: Jul 31, 2024

Great customer service and quick pickup.

Reviewed: Jul 22, 2024

Excellent

Reviewed: Jul 21, 2024

The company provides a shuttle bus to and from the airport, which is very convenient.

Reviewed: Jul 3, 2024

Green Motion is in a hotel near Mascot. They bring you the car in front of the door, it's nice!

Reviewed: Oct 1, 2024

Very quick pickup

Reviewed: Jul 22, 2024

Very satisfied

Reviewed: Feb 29, 2024

Had trouble finding the car rental office initially, but they sent a car to pick me up. The Indian gentleman at the counter was very helpful and didn't try to upsell anything. They even drove me to the airport when I returned the car. Great service.

Reviewed: Jan 27, 2024

Really good service

Reviewed: Sep 30, 2022

Quick counter service at pickup and dropoff. The car was spotless inside and out. We were dropped off at Terminal 2 in a shuttle bus area. But at pickup we had to walk a long way to a Priority pickup area the public use. The shuttle bus area at Terminal 2 would have been much better for seniors with luggage

Reviewed: Sep 25, 2024

Car was in great condition and the process was first class.

Reviewed: Aug 28, 2024

Counter staffs were friendly and gave us clear information about our booking.

Reviewed: Aug 19, 2024

The service was attentive, the price was cheap, and the car was very new.

Reviewed: Jul 31, 2024

Due to the flight schedule, I picked up the car at 5 PM when it was already getting dark. This store has longer business hours compared to others, so I was a bit worried it might close early, but it stays open late, which perfectly solved the pickup problem. Since both pickup and drop-off are at the same location, the shuttle service was very quick. A deposit of $500 was taken at pickup and has been refunded today. Additionally, there is an extra charge if you need to add an additional driver, and drivers under 25 also need to pay an extra fee similar to a security deposit. Overall, I've found that the stores on QEEQ are quite convenient, and you can choose according to your needs. They're all pretty good!

Reviewed: Jul 27, 2024

Basic service. Bargain Sydney is not as helpfull as in Coolangatta or Hobart. Bargain Sydney shuttle van had little space for luggage and no help from drivers

Reviewed: Sep 24, 2024

I specifically asked how they treat toll roads and I was advised that it was a $5 per day fee. But it was a $5 per toll extra fee and the admin fee was more than the car hire. I paid about $100 in admin fees whereas the car hire was only $60.

Reviewed: Sep 21, 2024

Good

Reviewed: Aug 10, 2024

The service was excellent and the staff were very patient.

Reviewed: Jul 12, 2024

Satisfied

Reviewed: May 6, 2024

el coche bien, me hubiese gustado mejor atencion para ir a buscar el auto, me llevaron en una camioneta unos 10/12 minutos. espere 60 minutos a que me busquen.

Reviewed: Sep 15, 2024

It was my first time renting a car in Sydney, and the overall experience was great.

Reviewed: Jul 25, 2024

Great service and affordable prices.

Reviewed: Jul 10, 2024

Very good.

Reviewed: Mar 15, 2024

Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

Reviewed: Mar 4, 2024

Kat the service agent was a delight to deal with and she made the whole pick up and return a breeze.

Reviewed: Sep 9, 2024

Very good

Reviewed: Apr 2, 2024

Very good attitude

Reviewed: Jul 29, 2024

Waited for the car for half an hour

Reviewed: Jun 5, 2024

Hertz is a big company and very reliable.

Reviewed: Apr 6, 2024

Pretty good

Reviewed: Feb 27, 2024

Very satisfied

Reviewed: Feb 22, 2024

Average. I thought it would be easier to communicate since it’s partnered with Shouqi, but there was no Chinese service at the pickup location—it was purely Europcar with only English-speaking staff. They also had no knowledge of Shouqi. I rented a Toyota RAV4 but was given an MG HS EV plug-in hybrid instead, which felt forced. Charging stations in Australia are sparse, making it highly impractical. It takes at least 5 hours to fully charge at the rare station you find. For those renting in Australia, I would advise against choosing electric or plug-in hybrids, especially since MG's charging ports are quite rare.

Reviewed: Jul 25, 2024

Average. I thought it would be easier to communicate since it was under Shouqi, but the pickup location only had English-speaking staff from Europcar who didn't even know about Shouqi. I rented a Toyota RAV4 but was given an MG HS EV plug-in hybrid instead, which felt like it was forced upon me. Charging stations are very scarce in Australia, making it nearly impossible to charge. Even when I found a station, it took at least 5 hours to fully charge, which is very impractical. I advise renters in Australia to be cautious when choosing electric or plug-in hybrid cars, especially since MG's charging port is too rare.

Reviewed: Jul 25, 2024

Average, no toll ticket provided, not sure how much service fee will be charged.

Reviewed: Aug 15, 2023

No queue for car pickup, but staff is inefficient. The car listed on the pickup sheet was not at the international terminal. Had to wait about an hour for it to come from the domestic terminal.

Reviewed: Oct 17, 2019

Very reliable with excellent service.

Reviewed: Oct 4, 2019

The rental company has excellent service and a wide selection of vehicles.

Reviewed: Jul 7, 2024

Every employee in the company was very proactive and enthusiastic.

Reviewed: Jul 1, 2024

Great service and helpful staff. Not yet heard on any extra charges which is always the decider!

Reviewed: Apr 24, 2024

Helpfulness of staff, and easy location near airports, means we will defiantly use July again, on our next trip! Also, not all other hire companies offered different pick up/drop off locations! Only minor niggle, although the inside/outside of the car was clean, the inside of the windscreen was dirty, which only became apparent as night fell!

Reviewed: Sep 21, 2023

Great value for money deal. Staff we friendly and helpful and whole process was a breeze. Happy to use them again!

Reviewed: Sep 12, 2023

poor condition of the car and provide the different car show in picture(Hyudai Kona was show in picture )。Different level of the car The car was old (Mitsubitsu ASX )and it use a lot of gas。Car power poor。although we are late to return car，but the staff do not remind us the closing time of the drop-off location ，we drive to there, was closed, the hotline is busy, finally we need drive to city drop-off location to return the car，Yes，I know it is my false, but if the staff remind us the closing time, we can save more time.

Reviewed: Jan 12, 2023

Satisfied, the car was very new, and the service was good.

Reviewed: May 15, 2024

The new is very new and clean when I picked it up

Reviewed: Nov 17, 2021

The staff was very friendly and quickly completed the car rental procedures.

Reviewed: Apr 29, 2019

Very satisfactory.

Reviewed: Apr 26, 2024

Overall good, no hassle, no upselling, just a great rental company.

Reviewed: May 1, 2024

Very good

Reviewed: Feb 25, 2024

Overall, it's quite convenient.

Reviewed: Feb 19, 2024

The attitude, service speed, and patience of some rental company staff towards Asian or Chinese customers are questionable! There are significant differences compared to how they treat Western customers in similar situations!

Reviewed: Jan 21, 2024

Booked a mystery car and was thrilled with the car we had. Superb service at Avis desk at Sydney airport.

Reviewed: Jan 15, 2024

The car they gave us was brilliant and very economical - Skoda Kamiq

Reviewed: Feb 17, 2023

The staff were very helpful and knowledgeable and helped me in the right direction of the correct airlines.

Reviewed: Nov 1, 2022

Always friendly staff who take time to chat and make you feel welcome.

Reviewed: Jun 9, 2022

Almost new vehicle in immaculate condition. Free upgrade. Very easy pickup and drop off. Great value for money

Reviewed: May 28, 2022

Enjoyed our car rental.

Reviewed: Apr 27, 2022

Car smelled of cigarette. I was told that there was airport transfer to the car park, but there wasn't, so I had to pay 2x Uber of about $30 each out of my own pocket. I paid $800 bond deposit that should have been refunded within two weeks of car return, it is now over three weeks and I'm still waiting, with no help from QEEQ and no response from the car supplier.

Reviewed: Dec 22, 2022

The car was very dirty, lots of scratches marks and bumps, there was a large hose bucket and wash gear in the boot of the car, it was well passed at service state and the fuel consumption probably because of this was very bad, We were misinformed as it said the pick up and drop off was at the airport when in actual fact being there was no courtesy bus we had to get a taxi and an Uber with a total cost of $75 all in all we may as well put that money together with the cost you charged and gone with a decent reputable company and picked it up at the airport

Reviewed: Nov 8, 2022

Poor pickup/drop off location Poor instructions Vehicle in terrible condition - scratches, damage, missing hub cap, smelled like smoke

Reviewed: Sep 27, 2022

The pick-up and drop-off was easy. The staff is very friendly.

Reviewed: Jun 25, 2021

The service staff was quite nice, and the attendants in Sydney were generally friendly.

Reviewed: Feb 22, 2021

It's okay.

Reviewed: Feb 12, 2021

They recommend some additional paid activities. When returning the car, make sure it's clean. Otherwise, the cleaning fee is quite expensive at 75 AUD.

Reviewed: Mar 29, 2020

good

Reviewed: Aug 3, 2020

Average

Reviewed: May 3, 2019

The service was good, the process was simple and quick, but finding the rental location took some time.

Reviewed: May 3, 2018

Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.

Reviewed: Jan 9, 2018

Patient service

Reviewed: Nov 6, 2017

Very satisfied

Reviewed: Jul 28, 2020

The overall service attitude was pretty good.

Reviewed: Jul 27, 2020

This place is not a professional car rental company, just a small repair shop. I waited quite a while to pick up the car, though the process was relatively smooth. They gave us the same car they picked us up with, which was very old. The pick-up was delayed by an hour beyond the scheduled time, and there was no compensation, plus the car wasn't cleaned. When returning the car, they surprisingly said there would be an extra charge for dropping it off at the domestic airport, which was never mentioned on the rental website or during pick-up. It felt like a scam.

Reviewed: Oct 16, 2019

Satisfied

Reviewed: Feb 7, 2020

Good service, efficient

Reviewed: Dec 21, 2018

There were only two of us in the store, no need to queue, but they really pushed the insurance! They said that a $5000 deposit wasn't suitable. It was our first time renting a camper and we weren't familiar with the process. It was getting dark, so we got a $480 insurance. Thinking back, it wasn't necessary... Oh well...

Reviewed: Dec 10, 2018

Many motorhomes available; professional inspection during pickup and quick, easy return process.

Reviewed: Nov 20, 2018

We had to spend over 700 AUD for additional insurance at the car rental place! Otherwise, we would have to pay a 4500 AUD deposit, with a 10% non-refundable deposit fee. So, we had no choice but to buy extra insurance.

Reviewed: Oct 8, 2017

Customer service was excellent. Especially at drop off.

Reviewed: Oct 22, 2019

Waiting for too long at the airport to picked up and the staff wasn't friendly.

Reviewed: Sep 30, 2019

Although the car was not old, It was a bit beaten up (lots of small dings) but not really a problem. Really easy pickup and drop off.

Reviewed: Sep 24, 2019

The car I was given wasn't what I booked. The employee wasn't helpful neither was the customer service team I emailed.

Reviewed: Sep 11, 2019

Great car, got an upgrade and very new car, will choose them again

Reviewed: Sep 7, 2019

Good

Reviewed: Oct 11, 2019

Great. Eventhough the vehicle i booked wasnt the one i got. But it was great all the same!

Reviewed: Sep 6, 2019

The wheel alignment and the steering wheel are off center, got an unfriendly staff when pick up

Reviewed: Sep 3, 2019

The customer service person could have been more elaborate, and helpful. He was ok, but he could have made the difference.

Reviewed: Aug 14, 2019

Car given was diff from what I intended. But it's better car than expected. Service staff was honest to admit the wrong discount given for empty fuel tank on picking up of car. Refund was noted but need to wait for credit card bill to confirm refund is given.

Reviewed: Aug 2, 2019

Not bad, just like Hertz.

Reviewed: Oct 7, 2019

The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending

Reviewed: Sep 10, 2019

Long queue at Hertz counter at Sydney airport. There were only two staff. One family held up the line because they didn’t pre book a car. I suggest 3 lines where two would serve customers who have already reserved their cars and just need to pick up.

Reviewed: Apr 6, 2019

The original order was over 300 AUD, but at the pickup location it became over 500 AUD. The deposit refund is very slow. It's been a month and I still haven't received it.

Reviewed: Apr 2, 2019

Was very good. No fuss

Reviewed: Mar 12, 2019

The pick up point at the airport is not easy to find for a visitor. The staff were very helpful and friendly.

Reviewed: Sep 15, 2019

Everything was smooth and fast. Very efficient!

Reviewed: Jun 19, 2019

Really helpful guys at pickup and drop off. Seamless

Reviewed: May 13, 2019

The car gave more space than it looked to have and it was a great fiel saver

Reviewed: May 1, 2019

Great customer service

Reviewed: Apr 30, 2019

hi all, the pick up point and drop off point must make it easy which is can set inside the airport

Reviewed: Sep 2, 2019

A fantastic off the airport rental agency. The staff were very polite, picked us up within 10mins of calling them from the curb. Wish they had taken a little less time to get us going but things happen so that was ok. Overall a fantastic experience, the $$ savings were mind boggling.

Reviewed: Aug 20, 2019

Staffs are nice and professional. Pick up and drop off was hassle free. Recommended

Reviewed: Aug 12, 2019

Long wait time to get picked up as had to go pick up international airport as well. Book insurance direct through car company. Car seemed scratched all over

Reviewed: Jul 27, 2019

When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.

Reviewed: Jul 6, 2019

Overall good.

Reviewed: Aug 21, 2019

Dissatisfied. Reserved a Toyota Kluger, but the counter said only Pajero was available. In the end, we got an Outlander. It was downgraded several classes. Originally, other companies offered Outlander at less than half the price of Enterprise, but we chose this company to get a Kluger. In the end, we still got an Outlander. Very unhappy.

Reviewed: May 4, 2019

The attitude was very good

Reviewed: Feb 18, 2019

Service hours are insufficient. After our flight was delayed, there was no emergency service available.

Reviewed: Oct 14, 2018

Very satisfied, no queues, picked up at the airport, handled the paperwork, explained the contract, provided driving instructions, all very good.

Reviewed: May 21, 2018

I rented a Toyota van but they gave me an SAIC Maxus van. I had to pay extra to upgrade to a Toyota van. The car arrived with many scratches, and I didn't take photos of all of them, just a few obvious ones. On the second night, the tire got a puncture and I had to deal with it myself. Late at night, there was no help available. Despite buying a lot of insurance, it was useless. They told me things that sounded reasonable but were very frustrating. The child seat they provided was not suitable, and they told me to just put up with it in a very unprofessional manner. I've rented cars many times during my 20-day trip in Australia, but this was the worst experience. They pre-authorized a $800 AUD deposit, saying they would deduct $500 AUD for insurance claims that wouldn't be refunded. I was rushing to catch a flight and accepted my bad luck, thinking $500 AUD would be a lesson learned. Today I see they deducted the entire $800 AUD. It's a scam.

Reviewed: Feb 9, 2019

The car rental process was very slow, and they didn't know how to install the car seat. When returning the car, there was no staff around, and I waited for a long time with no one showing up. I ended up spending 15 AUD on a taxi to the airport. The deposit hasn't been refunded yet, and they directly charged my card instead of pre-authorizing it. I have no idea why.

Reviewed: Jan 7, 2019

1⃣️

Reviewed: Jan 5, 2019