As ever , an excellent standard of service from Hertz. We needed to put a second driver on the car and we're a little surprised that we had to commit to the full term even though the second driver was only there for 9 days , but if that's the rules etc etc
About QEEQ:10.0/10
The price drop mechanism didn't seem to trigger but we got a great price and service was perfect
At pickup it's in a caravan which no automatic door which is a pair when you've got heavy luggage you just schlepped up a ramp.
Kind of forced me to take insurance I didn't want to spend money on.
Had to return by Hertz which was a pain since it was unexpected and I was in a rush.
Exceeded my expectation, smooth transition of booking and handover of car the best one i had ever..
Great staff, Great deals totally worth the time....
“Getting "lost" in Hert'z + Auckland's confusing and understaffed airport is not fun”
About Hertz:5.0/10
I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus.
Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite.
Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me.
Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty.
There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there.
This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.
About QEEQ:8.0/10
I booked the car but was not told that I should go to the international terminal counter instead of the domestic counter. That was slightly confusing because I had to walk pretty far to get there.
I also blamed Auckkland airport for being very confusing and understaffed for my trouble.
“Friendly and efficient staff and great value for money.”
About Jucy:8.0/10
The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient.
There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.
About QEEQ:10.0/10
Booking was a breeze.
I needed some extra insurance and this was provided seamlessly by QEEQ. I later had to get some clarification on the insurance and this was provided by swiftly and efficiently QEEQ. Ten-out-of-ten!
The car had had a broken windscreen previously. Broken glass was scattered in different places in the car. One passenger in attempting to pick up reading glasses that had slipped down the side of the seat was staked by broken glass.
Unfortunately, it was a really bad experience in all respects.
At first, I waited two hours to receive the requested car. When I came to the counter, the employee told me that the car was not available right now and would come soon without expressing any apology about that .
After waiting for an hour, he informed me that the car had arrived. Upon checking the car, I found that it was manual not automatic, as I requested in the reservation!
I refused to receive it for this reason, and he told me that another car would arrive soon. After another hour, an automatic Prado arrived finally, but in a disgusting condition.
The smell of dust fills the car from the inside, I can clearly see the dust in the narrow places, the outside of the car has traces of itching on all sides, after a 7 hour flight and airport procedures for 2 hours and waiting for another 2 hours with kids at the miserable rental office I had to accept this buggy.
That's not all, 4 days after receiving the car, a tactful employee from the office in Casablanca contacted me telling me that the papers of car I received would expire in two days, and I should be handed over another car!
I do not know how this car was delivered to me, but I did not mind because the replacement car, as he told me, will arrive at my place of residence in Marrakech, and it will be new, and I am the first user of it, and it has already been.
After two days, another impolite employee contacted me from the company's office in Marrakesh, asking to send the location of my residence via WhatsApp to send the car, and I shared location as requested.
After several hours, he called back to inform me that the site is not clear and that the driver does not have internet access to reach the site and asks me to speak with a local resident in the area to know the address!
When I refused his request, he informed me in a clear threatening tone replacement car was new, if I did not forward the call to someone, he would not be sent to the car!
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Rowbottham
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