QEEQ CAR RENTAL REVIEWS

Was very fun and efficient thank you very much

Was very fun and efficient thank you very much

They didn’t know I’d selected a VE Golf and wanted to give me a Renault Captur until I showed them the booking confirmation, so I think the reservation went through to them wrong

I like the auto rebook feature which keeps checking if the price has dropped and automatically redoes your reservation. I needed help with the additional insurance and the support team took many messages back and forth to try and get a suitable answer.

Shall recommend to friends and relatives.

Honesty with great service

The car was spacious and comfortable.

Competitive pricing. Ease of booking.

They are undermanned. There is only one person in the whole of Queenstown who works for the car company. The person who will pick up the customer is the same person who will process the car rental. They only have one 5 seater minivan to pickup and dropoff customers. For me and my wife who rented 2 cars, we needed to leave some of our companions in the airport to get the cars first from their location 7 minutes away from the airport. During the drop-off we needed to drop-off our companions first in the airport and then brought the cars. When we dropped the car, there was someone ahead of us so he needed to bring that first group to airport first and come back for us. The only good part was the Chinese guy who is the only one doing everything was very apologetic.

The car exceeded my expectation.

User friendly

The car and customer service exceeded my expectation. The collection and drop off was easy and superb. Highly recommended.

Great Platform. Will continue to use this over other rental websites.

Friendly staff and clean well kept car

Very easy to use and positive outcomes

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz

Shocking bad BAD service of ace rental left me and 6 other very angry people waiting over an hour for pickup with no apology !! Awful , parents over 75 with no where to sit waiting and waiting , disgusting , pricks

Sort it out !!! Where is our apology!!

We have to wait for more than 30 minutes for the Europcar guy who came to the office 35 minutes late (evidently hungover) without any excuse (we have car drop-off at 8:00 and the office should by open from 8:00). It was impossible to reach him and even using the “emergency number” of the Europcar we were give (I’m just wondering what you would do if something happens).

Did not provide drop off instructions. There is no signage at the airport. Guy at the counter was unhappy that I did not follow the correct procedure and after explaining that no info was provided, still kept impolitely telling me how I should have done it. Young lady was helpful and polite though.

Staff gentilissimo e veloce

Prezzo buonissimo e facile da noleggiare

One of the best companies in Sarajevo Airport for car Rental.

Poor poor condition. Picked up the car and 15 minutes into driving, indicator showed low tyre pressure to one of the back wheels. Went to a gas station and got the tyre pressure filled back up. Checked the tyre and noticed a small nail on it. Tried calling the hotline for assistance but wasn’t able to get through. Finally after 2 hours someone answered and send a guy over to fix the tyre. Long story short, the guy who came over for the repair said this was not a recent damage but happened more than 6 hours at least means no way it was damaged on my hands. Poor customer service at Sydney airport. Big no no to get cars from them....

I wasn't expected to pay 8000 baht as a deposit and it came as a surprise. And now that I return the car with no damage, they need 15 to 30 days to refund me. This is unacceptable The car they gave me was in very poor condition. There were a lot of scratches and a couple of dent around the vehicle. The interior was very dusty and dirty. The rear windscreen was covered with a layer of dust. Overall condition was very poor.

Fair rental price becomes expensive with all the additional charges. Poor service, employees have serious attitude problems.

Unknown expenses were charged subsequent to the rent agreement, no invoice nor explanation were received.

All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs. Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly. I will never use EZU again and would not recommend.