QEEQ CAR RENTAL REVIEWS

Car was clean and in good condition. Staff very helpful - went out of their way to help me

I had difficulties with my payment card and the staff at Hertz were very helpful and patient (even waiting for me beyond the closing time)

the car was brand new

i had to claim insurance and the staff from easyrentcars were quite helpful. i have been reimbursed the claim.

Staff is helpful and can speak English to smooth the whole car rental process.

Looking for more promotion and good deals.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.

Sherene and Mr Harry of sea safari were very prompt and friendly. Kept me inform the day before our flight and punctual during our arrival and departure when returning the rented car. Also sherene has helped us refer to Zaini of sea safari for our private boat tour at Kilim. Overall very memorable trip and pleasant services from sea safari. Thank u so much sea safari

Very easy for advance booking of rented cars rather than last min. Very reponsive app and detailed. Thanks

Arranged a drop off at our overnight airport hotel at drop off. Thank you

Nothing to declare. Everything was perfectly processed.

Nothing to declare. Everything was perfectly processed.

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

Responded to our follow up email in a timely manner.

You need to call the company before you pick up the car. They do not have an actual stand at the airport so they just either walk around the airport or parking lot. I was really surprised as the cars were new and in great condition. Everything is electronic - you sign on mobile device etc.

Had flat tire europcar could not find same or bigger car and I had to spend all day to find smaller car and half day to go from campitello to trento to get the smaller car instead of sending new tire the same day for the original car.

As expected car was new, rental staff very friendly and efficient.

As the name says, easy to book, great choice and free cancellation up to the last minute. Highly recommend.

First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.

Good platform that is easy to use and priced competitively

Excellent services.

I will use easyrentcars.com and recomend to others

The car is quite old with no bluetooth capability, but good that it is clean inside. Long waiting time with the counter booth in airport, after that the shuttle and the service at Avis pick up location is fast.

Good! Support is helpful especially when there is delay in collection of the car.

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

The people in Thriffty let me buy an additional insurance from their company even he know I bought the insurance from Easyrentcars

Car in very good condition, good price and easy pick up drop off

Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.

I had no problems at all, that I can remember, with the booking process. We had a problem with the first car we received and using the web platform to address our problem was excellent. We were contacted in a very timely manner and were helpful in dealing with the problem.

Very good experience. Helpful and friendly staff, particularly shuttle bus driver. The car exceeded my expectations. Will definitely use again.