QEEQ CAR RENTAL REVIEWS

Pick up took forever. It was like they were not expecting me.

A1

I was provided with a Nissan Qashqai and had trouble with the car not recognising the key multiple times a day for the whole ten day period. When I mentioned it on return the staff member just siad "oh yeah we have that trouble with the Nissans all the time". Well they could have told us about it on pick up. Also the lady on reception was rude when I explained that my partner didnt want to drive the vehicle.

Easy to book, hassle free.

Staff were polite and efficient. Car was good size and clean. Have used Ace three time this year and they have been exceptional. Took no more than ten minutes at the counter to do the paperwork.

Older car with associated damage

Slow pick up process. Not clear that digital registration required upon arrival. Queue jumping for ‘priority’ customers whilst the rest wait.

I changed my pick up location from Kitchener to Weber, Waterloo. I found the cleanliness at Kitchener location better than Avis, Waterloo

Cheap car but very suitable for my week. Great value for money. Thanks for a good service.

Very good. Thank you

Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.

On this occasion Hertz was fine.

I have been pleasantly surprised with all of my EasyRentCars bookings.

Good cars, good service

It did take a bit of time to get the car in terms of the processes.

The staff I encountered in this location (e 22nd st, New York) were so nice and helpful.. we arrived an hour early to collect the car but it was ready for us without delay or any hassle. The lady’s at the reception desk were good fun and we most helpful when we collected it as were the staff on our return.

Very good website, easy to use .

Very Very Good Car

Very good. Not pushy with add-ons. Got just what I’d asked for. Vehicle massive!

Great after a bad experience with a different supplier previously

Le service est courtois et respectueux et le personnelle est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca

Fast

Easy app

Pick up process was quite slow as card machine did not work. Had to use other persons card and add additional driver fee which was not expected. Staff were friendly but whole process took longer than I have experienced in the past. However the person checking the car back in was unnecessarily rude. Did not have rental agreement to hand on arrival so he started to raise his voice to us and barking that it was impossible to rent without one. Suggested that we had not been given to us that morning accused us of lying. Really not what was expected when the rest of the staff were so pleasant. The staff member in the office said it was fine that we did not have it and perhaps we hadnt been given it - mistakes happen. There is a way to speak to people and the person checking the car did not know how - zero customer service skills.

Good price Website can be a bit hard to read when given options Overall easy to use

recibi un cargo de europcar por €41.40 sin explicacionde que se trata!

The car is new, in a good condition and the price is competitive. Overall I very impressed keep up the quality!

About the insurance scheme. Although I bought insurance, the staffs at the counter said if any accident happen I have to pay 5,000 Baht in advance and reclaim the amount back with Easyrentcars.com, which could be better if I don’t have to pay any in advance. (I didn’t use insurance though)