The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping.
The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.
Only waited a minute or so. Agent was ok, didn’t find booking at first and then nagged about the necessity of an upgrade despite it only being me with virtually no luggage.
Car didn’t have a sun pass sticker which was annoying as I forgot mine at home and needed to take a detour to avoid pay by plate on the turnpike
About QEEQ:10.0/10
I didn’t use price drop protector but price was excellent
Checkin was smooth; but the pickup time was almost an hour as there was no car available. There was also no staff at the pickup point, so we just have to take the next car that was available when our turn was up. Condition of the 1st 2 cars was bad; we had to wait for the next available one.
About QEEQ:10.0/10
Very well; no issue.
Had a query, it was responsively answered.
Todo excelente, la sra. Que nos atendió muy amable y diligente.
Nos hizo recomendaciones muy valiosas en relación con los seguros y detalles de la renta del vehículo
About QEEQ:10.0/10
Todo muy ágil y conforme a lo señalado en su página.
“Récupération et restitution du véhicule à l'aéroport, idéale avec une équipe compétente”
About Hertz:10.0/10
Nous avons attendu longtemps pour récupérer la voiture compte tenu de l'affluence.
J'avais dû retourner à l'agence pour changer la voiture car surclassée, elle ne correspondait pas aux besoins. Consommation trop élevée
Mais l'équipe très réactive et à l'écoute
The Drivalia rep was quite rude and unhelpful- really pushed daily insurance of £45 per day and not happy that I didn’t take it - did not know what fuel the car used and told me to look at the cap myself.
Pick up should have more details about after hours as we needed to be picked up and taken 85 km because there was no contact A/H number.We made our own arrangements with rental company and had to be driven another 45 km to rental depot near Coolangatta.Rental company told us we needed to drop off car day before due as it needed to be back by 4.30pm. Our flight left before they opened, but QUEEQ clearly states " for out of hours droppoff , leave in any Budget or Avis rental space at Gold Coast Airport. Car Rental people would not agree to this, so again we needed a lift to Gold Coast Airport at 5am to fly out. Terrible terrible costly experience
You need to sort out your after hours service ,in this day and age I would describe your service as Draconian . Remember "The world is awake 24/7 not 12/5.
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M.Restrepo
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