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Rent a carPick-up
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11:30 PM
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Last updated on: May 7, 2024
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Rent a car83Rental Locations
24Airport Locations
O.Dehane
Barcelona
Average
Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.
Read More >Reviewed: Apr 8, 2024
Z.Rzepczynski
Barcelona
Average
We had to pay additional charges for refuelling even though we returned the car with a full tank. They claimed a small chip in the windscreen had to be paid for (400€) despite their rental agreement saying chips of under 20mm did not incur a charge.
Read More >Reviewed: Dec 23, 2019
K.Wee
Barcelona
Average
Car Price is good BUT they CHARGE your credit card the deposit of 1500 euro and not put a HOLD on the amount. Thus the currency exchange loss in credit card conversion back n forth ends up USD80 extra. Refuse to take Debit card. So unless you hv credit card in EUR currency, not recommanded to rent from them.
Read More >Reviewed: Dec 12, 2019
Barcelona
Very good
Yo había contratado el alquiler con un seguro completo, pero al llegar al mostrador de GOLDCAR en Sr. que me atendió me dice que ese seguro no me cubría casi nada, por lo que me cobró U$S 198.00 por una nueva póliza, lo que considero una estafa por parte de ese empresa. También me cobró otro monto por el combustible diciendo que al efectuar la devolución se me acreditaría la cantidad correspondiente al combustible con el que devolviera la unidad en pocos días, lo que nunca ocurrió ya que lo entregué con mas de un cuarto de tanque. Considero una estafa por el hecho que luego y a través de Uds. también alquilé otro auto en la ciudad de Cordoba con el mismo seguro y no me cobraron absolutamente nada, diciéndome que estaba totalmente cubierto contra todo riesgo lo que fué totalmente cierto, y no solo eso sino que al no tener disponible una unidad como la que había elegido, me entregaron una de categoría superior. No se si esto les puede servir de algo, pero quería dejar asentada mi desconformidad con la empresa GOLDCAR. Gracias.
Read More >Reviewed: Oct 23, 2019
J.Yalap
Barcelona
Average
voitures obsolète, le volant était très usé le processus de prise en charge de la voiture très mauvais personnel pas du tout aidant, j'ai du attendre plus d'une heure parce qu'ils ne savaient pas m'expliquer pourquoi je devais payer plus que ce qui était prévu sur mon voucher
Read More >Reviewed: Aug 30, 2019
Barcelona
Good
We reached the car rental office much earlier than expected as the custom clearance was much smooth than expected and our flight reached the airport earlier than expected. When we requested if we can collect the car earlier (it was only 1 hr earlier ) with the offer and promise to return an hour earlier than expected time , we were told that we had to pay 15 Euros more which I declined. When I returned to the counter at the agreed pick up time later ; to my surprise the car was not ready as it had to be sent from another terminal . The waiting time was more than an hour and they did not offer any sincere apologies nor express sense of urgency . This resulted me in spending more than 2 hours in total waiting for the car ! :( .
Read More >Reviewed: Jan 3, 2024
V.Lev
Barcelona
Excellent
The stuff on counter and also on return fields was very nice, friendly and helpful. Instead of booked Toyota RAV4 Hybrid I got Alfa Romeo Tonale Sprint Hybrid. The car was new, clean and in an excellent technical condition. All passed nice and smooth. In T1 BCN very nice peoples work in Record Go - all is very comfortable and good organized. Thanks!
Read More >Reviewed: Feb 14, 2023
Barcelona
Excellent
azam
Barcelona
Very good
We learnt our lesson from past rental experience so we took Record Go offer with insurance eventhough we already purchased insurance with Qeeq. Car condition is not immaculate as with dents all over the place. Returning car must show fuel up receipt in order not to be charged with fuel fill up services.
Read More >Reviewed: Nov 28, 2021
Vincent
Barcelona
Very good
The contract is enforced to the letter and there is no leeway. They err in their favour. This is a bad attitude if you want to ensure you have return customers. Not the staff's fault as they are only doing what management tell them to do. This is definitley not the sort of company I want to deal with. First and last time rental.
Read More >Reviewed: Aug 10, 2020
J.Lord
Barcelona
Excellent
Really good service. Offered a useful upgrade to car. Extra charges were not excessive. Would use again.
Read More >Reviewed: Sep 12, 2023
F.Ciocilteu
Barcelona
Very good
S.Olejnik
Barcelona
Very good
Booking was paid but they charged me at the counter for service charge anyway. They couldn't release the car without paying them that charge. When dropping off they were trying to charge me for fuel. I would try to avoid them
Read More >Reviewed: Nov 25, 2019
M.Rahiel
Barcelona
Good
C.Field
Barcelona
Good
They sting you with paying for the full tank of fuel in the vehicle and then a 'service charge'. The usual trying to upsell which gets boring to listen to by pushy desk staff.
Read More >Reviewed: Sep 17, 2019
P.Naidoo
Barcelona
Excellent
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
Read More >Reviewed: Aug 10, 2023
Barcelona
Very good
The car meet our expectations but the process to collect car may take up some time
Read More >Reviewed: Jan 9, 2020
G.Coey
Barcelona
Excellent
M.Jewell
Barcelona
Very good
All went smoothly but long delay to get paperwork done and then had to wait for car to be delivered to pickup point. Great car.
Read More >Reviewed: Aug 8, 2019
a.sanghvi
Barcelona
Average
No full check up of vehicle before handover. Car was dirty and full of scratches and delivery person was rude to clean up. Finally with lots of arguments vehicle was changed which was good. Again no time given to inspect vehicle and person on duty was not interested to mark damage. Also he wrongly mark shelf in car which was not there. On returning person mark damage on Tire but same was not ask to check on handing over time. Since full coverage was there which safeguard for charges due to negligence of Hartz team. Great learning while renting car
Read More >Reviewed: Jul 8, 2019
Julie James
Barcelona
Excellent
The car was in perfect condition and it drove very nicely. It also had very low gas consumption, which we really appreciated.
Read More >Reviewed: Aug 7, 2023
M.Rosoff
Barcelona
Excellent
The fuel upon receiving the car was 1/2 tank. It is complicated to calculate the return
Read More >Reviewed: Dec 13, 2022
Y.Algarisi
Barcelona
Excellent
I was disappointed that the car didn’t have a rear camera so it was difficult on the reverse, Also the CarPlay didn’t work.
Read More >Reviewed: Aug 15, 2022
W.Tan
Barcelona
Excellent
The car and service met all our expectations. Very smooth collection and transaction.
Read More >Reviewed: Aug 10, 2022
A.Juanola
Barcelona
Excellent
El auto alquilado fue un Cupra. Excelente espacio en el maletero, caben dos maletas de las grandes y alguna mochila más. El personal muy profesional y con conocimiento de los autos. Repetiremos
Read More >Reviewed: Aug 8, 2022
Michael Bishop
Barcelona
Good
I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available
Read More >Reviewed: Jan 13, 2023
David Hughes
Barcelona
Excellent
I rented a Tesla, having never driven one before. The Europcar agent Herman was very helpful in explaining the basics to me. I would definitely rent through them again.
Read More >Reviewed: Aug 23, 2022
Trevor Willson
Barcelona
Good
Specified vehicle not available. Offered slightly smaller automatic alternative. Whilst easier driving the overall comfort levels were affected due to a lesser amount of luggage space
Read More >Reviewed: Feb 24, 2020
Barcelona
Average
Меджер предложил два варианта: Ждать забронированую машину 2часа или взять более дорогую и уехать сейчас. Развод чистой воды! Пришлось согласится так как был с ребёнком. Плюс называет итоговую сумму в евро, списывают в долларах с комиссией, без предупреждения! С начала берет карту, блокирует деньги, потом даёт читать контракт! В итоге заплатил на 120 евро больше чем планировал.
Read More >Reviewed: Oct 13, 2019
Barcelona
Excellent
Barcelona
Excellent
Smooth pickup and drop off process; very courteous people at LEASYS on CALLE DE LES GARRIGUES 49, SAN BOI DE LLOBREGAT
Read More >Reviewed: Sep 22, 2022
P.Betlinski
Barcelona
Excellent
The confirmation email stated unlimited miles, at the desk I was told there is limit on the distance I can drive before they start charging for each extra km.
Read More >Reviewed: May 25, 2022
T.Tan
Barcelona
Very good
The email responses could have been more prompt. The car should have been cleaned before pickup.
Read More >Reviewed: Nov 29, 2021
R.de Alicante
Barcelona
Very good
Barcelona
Good
Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time
Read More >Reviewed: Sep 19, 2021
N.Pugh
Barcelona
Excellent
Car was a brand new Peugeot 3008. It was awesome. Pick up & drop off we’re super easy and the staff were excellent.
Read More >Reviewed: Jun 1, 2020
M.Koczy
Barcelona
Average
None of our card would work during the pick up to pay the deposit( there were 2 different customers there having the same issue), the staff was saying if we buy an extra insurence from them then we will not have to pay the deposit. Also they said my bank card was a prepaid one which totally wasnt, it was visa debit card. Very unpleasant experience during the pickup. Everything worked at the end however. Drop off was really easy and straight forward though.
Read More >Reviewed: Feb 27, 2022
Barcelona
Average
Fatal en la recogida del coche, más de una hora esperando y al final tuve que ir a buscarlo por mis medios. También comentar que para la devolución se portaron muy bien y la persona me esperó hasta que lo entregué, un 10 para ella. El coche similar que me dieron era bastante más pequeño que el contratado
Read More >Reviewed: Feb 23, 2022
K.Mirza
Barcelona
Average
I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.
Read More >Reviewed: Aug 26, 2021
s.mcbarrons
Barcelona
Average
Worst customer service ever, stood in que for 3 hours to pick up car. Un helpful staff, car was disgustingly dirty with tire pressure light on. couldn’t complain as I would have been waiting another 3 hours to get another one.
Read More >Reviewed: Sep 24, 2019
Barcelona
Average
Tiempo de espera para recoger el coche muy largo. El coche olía demasiado a tabaco, hemos tenido que comprar 2 ambientadores (con el ambientador normal de coches no fue suficiente, y compramos otro en spray) y se notaba que había sido limpiado solo superficialmente. Aunque en el contrato ponía que la política de combustible era lleno/lleno, nos entregaron un coche con 40% del deposito, y eso nos supuso un problema, ya que no conocíamos el consumo del coche y acabamos devolviendo el coche con más combustible de lo que tocaba.
Read More >Reviewed: Sep 3, 2019
Ra
Barcelona
Excellent
No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.
Read More >Reviewed: Oct 1, 2021
s.ben chedly
Barcelona
Poor
C’est tout simplement catastrophique! Le personnel au guichet est d’une insolence et d’un manque de respect envers tous les clients jamais vus. Mauvaise humeur et complètement impolis et malhonnêtes. Je n’ai jamais vécu une expérience aussi désagréable. À éviter absolument!!
Read More >Reviewed: Aug 18, 2019
Denys Ustymenko
Barcelona
Excellent
The car that I rented was nice (Jeep Compass with about 30K of mileage), clean inside-outside. Fast pick-up, I bought additional full insurance for normal price (you can bargain about price at the counter). I was fully happy with AVIS. Highly recommend PS: we rented a car for 4 pers. + 3 luggages + 3 snowboards and 1 Ski.
Read More >Reviewed: Jul 31, 2019
A.JAIN
Barcelona
Average
Need to improve on Vehicle Availability as offered me alternate Vehicle due to non availability
Read More >Reviewed: Jun 27, 2019
Barcelona
Excellent
Barcelona
Average
Attente très longue pour récupérer le véhicule, personne non formée, "pression" effectuée pour prendre l'assurance en plus, obligation de prendre des photos du véhicule pour ne pas être surtaxé.
Read More >Reviewed: Aug 21, 2019
Graeme S
Barcelona
Excellent
The car was nearly new and very tidy. It was spacious, but we had alot of gear so was pretty full. Service was quick and efficient with nice staff.
Read More >Reviewed: May 16, 2019
J.Karalic
Barcelona
Excellent
Barcelona
Average
I chose ACE company to avoid renting with companies with poor reviews. Unfortunately, it turned out that ACE is used only to cover up the fact that you are renting with Gold car ( bad experience in the past) that in fact is using Rhodium cars ( very poor reviews). I could have rented with them directly for a lower price, but I wanted to go with a more reputable company. This practice is very misleading and this experience was rather disappointing. Expensive rental, hard to find at the airport, long line, extra tax charges, claims of having no insurance even though papers claim that I boight a basic one.
Read More >Reviewed: Aug 31, 2019
Zeljka
Barcelona
Excellent
Very kind and helpful staff, the communication, pick up and drop off were super easy and the quality-price is very good. I would recommend Solo and if we return to Spain I will use again their service
Read More >Reviewed: Nov 5, 2019
Mauricio
Barcelona
Excellent
El coche entregado un Peugeot 208 estaba impecable. Con pocos kilómetros y limpio. La atención del empleado fue siempre muy amable. Recomiendo esta rentadora.
Read More >Reviewed: Oct 15, 2020
I.Tateo
Barcelona
Good
Renting was ok although it took 30mins for the shuttle bus to arrive and 1h for the guys to give me a car, there was a long cue and I think it was managed poorly in terms of personnel, time, and space (too crowded).
Read More >Reviewed: Oct 7, 2019
Barcelona
Good
Я очень долго ждал оформления (почему? Ведь машина была предоплачена). И потом снова ждал на выдаче. Мне постоянно пытались продать дополнительные опции. В конечном итоге мне выдали машину с меньшим объемом багажника, чем я заказал. Это был мой первый опыт с Thrifty, и мне не хотелось бы его повторить. У Thrifty высокий рейтинг, так что, возможно, мне просто не повезло.
Read More >Reviewed: Sep 27, 2019
Barcelona
Very good
Large internal space small boot space, but vehicle very underpowered
Read More >Reviewed: Aug 13, 2019
Barcelona
Very good
M.Cizmar
Barcelona
Average
I should pay by the take over the amount of 66 eur. It was charged imediatelly.
Read More >Reviewed: Aug 27, 2019
Gregor
Barcelona
Very good
At the counter of Interrent, there is any signs that the office of Interrent moved to Goldcar. At the counter of Goldcar there is no sign, that hier can pick up the car people with interrent voucher. The crew tried to get from me the adminstration fee, although in my voucher of stood clear, that I paid all taxes and fees.
Read More >Reviewed: Jul 19, 2019
Barcelona
Average
Inter rent staffs: - lied to me about the amount of the deposit ( said 1400€ rather than 1089€) and the time they’ll hold the deposit (28 days rather than 5) to sell me a insurance. - they changed my ”full tank to full tank” contract, already paid, for a “flex” contract with extra fee. - Told me the insurance I bought when I made the reservation was not really covering the car.
Read More >Reviewed: Jun 13, 2019
Barcelona
Average
N'existe plus, le box vous indique d'aller au box goldcar qui ont soit disant racheté interrent la personne voulait m'obliger à prendre des assurances pendant plusieurs minutes, faisant mine que les miennes n'existaient pas, que le bas prix de ma location ne pouvait pas les inclure, après négociation et tentative d'appel au service client du site qui m'avait vendu la location, il a finalement reconnu que mes assurances étaient bonnes et qu'en ce cas il y a aurait une caution sur ma carte, ce que je savais déjà. Il m'a été facturé un flex fuel que je n'avais jamais demandé (18€) mais qui était déjà coché sur son ordinateur, c'est de la vente forcée, j'ai essayé de la faire sauter et puis j'ai lâché l'affaire, je leur ai laissé me la facturer tellement ils me font de la peine à vouloir grappiller des euros...
Read More >Reviewed: Jun 10, 2019
M.Nisse
Barcelona
Average
The car was in a different bay and location of where I was told and the documentation given. This caused a big delay and made me go back to the terminal, which was not ideal as it was already late and my son is 4 years old. Apart from the pick up problems, the signage for drop off is insufficient and poor and was acknowledged by the staff member at drop off. I would like to know if Dollar are prepared to offer a full explanation and some offer of compensation.
Read More >Reviewed: Aug 29, 2019
Barcelona
Very good
We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.
Read More >Reviewed: Aug 19, 2019
Z.Wong
Barcelona
Very good
We rented a Mercedes V class and the lady at the counter did not pre-warn us that we have to re-fill Ad Blue for diesel cars. We ended up have to fill up Ad Blue on our own.
Read More >Reviewed: Jul 31, 2019
K.Theen
Barcelona
Excellent
Barcelona
Excellent
Waited over an hour at the pick up counter to get my rental that I prepaid online. And then waited another 20 minutes at the pick up location for the vehicle.
Read More >Reviewed: May 24, 2019
N.PETROU
Barcelona
Excellent
I didnt received the contract(the told me the will sent it by mail but the forgot) When i received the car the lady at the counter spoke Spanish with me..I don't speak any. When i brought the car back the service was just perfect.
Read More >Reviewed: May 20, 2019
K.Byrnes
Barcelona
Poor
Budget accepted the booking and had my flight arrival time but when I arrived at the office it was closed leaving me stranded and having to book another car through Sixt who were extremely helpful and claimed it often happened with Budget. Other customers were also stranded in the same circumstances.
Read More >Reviewed: May 10, 2019
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