11 Car Rental Brands in Tenerife, Canary Islands, Spain

Primero, te amenazan como una mafia para que contrates un seguro que no necesitas. Si no lo haces, aunque devuelvas el coche en perfecto estado, te mandan fotos de mala calidad que desaparecen inmediatamente para exigirte más dinero. Ahora entiendo por qué todas las demás empresas de alquiler de coches del aeropuerto estaban llenas de gente y esta estaba vacía.

Reviewed: Nov 14, 2024

Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.

Reviewed: Nov 2, 2024

Efficient

Reviewed: Sep 5, 2022

Was a little confused by the email saying I needed an IDP - which I didn’t. Other than that I was extremely pleased with the car and service.

Reviewed: Feb 18, 2020

Budget at Tenerife South is by far the best hire company with a spacious site, lots of booking staff and almost new- if not new cars on offer!- I now make a bee line to them

Reviewed: Feb 16, 2020

Off site location.

Reviewed: Jan 4, 2020

Hertz si presenta sempre come un ottima compagnia di noleggio. Sono sempre stato soddisfatto.

Reviewed: Oct 22, 2024

Great experience. Highly recommended.

Reviewed: Sep 24, 2021

Buen trabajo del personal en el mostrador, atento eficaz y muy simpático.

Reviewed: Sep 24, 2020

Definitely exceeded my expectations,I got an upgrade to a CABRIO VW BEETLE as they had no mini,s,the desk staff were very professional and helpful .

Reviewed: Aug 13, 2019

Bought additional insurance at the rental location. The insurance bought on the rental platform was not recognized.

Reviewed: Mar 6, 2019

Satisfied

Reviewed: Jul 7, 2024

Didn’t have an automatic transmission car which I had booked.

Reviewed: Jan 22, 2024

The service was good, but the child seat was too old.

Reviewed: Jan 10, 2024

Very nice and useful staffs.

Reviewed: Feb 1, 2023

Nope

Reviewed: Nov 3, 2021

The service attitude was quite good. Apart from the car being relatively old, everything was fine overall.

Reviewed: Apr 23, 2024

Yeah all worked as it should. A very well used Opel Crossland is not an Audi A2 but it worked for me. Car had plenty of dings in it, but this is normal in Tenerife. Car was fine in all respects, other than a dragging brake. Return process simple and a very helpful guy looked after me. Deposit was a bit steep, but it was only pre-authorised and was removed soon after return.

Reviewed: Apr 20, 2024

The pick up process was most difficult. It was a ticket system but was not communicated so we stood in a crowd for 15 min before we realised. Then there was only 2 staff and it was very slow. We sat on the floor waiting. Then they didn’t take AMEX, which is ridiculous as it is a worldwide accepted card.

Reviewed: Apr 8, 2024

Pretty good. Drove for five days without any issues.

Reviewed: Apr 5, 2024

Quite pushy with the sell up insurance and clearly weren't happy with me refusing it. I had to point out quite a few damages that weren't on the original damage report. Two days after dropping the car back off they rang me to ask why I hadn't dropped it off yet, I told them when/where I dropped it off, they have emailed me with the end of hire report so guessing it was just an error but they haven't rang back to explain or apologise.

Reviewed: Nov 29, 2021

Be careful with this car rental company. Make sure to thoroughly check the car and get insurance. I was charged 400 euros for a small scratch on the wheel. Locals recommend Cicar as a more reliable option.

Reviewed: Apr 1, 2024

The whole experience was simple no dramas

Reviewed: Feb 28, 2024

The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!

Reviewed: Jul 9, 2023

Mandatory charges

Reviewed: Jan 7, 2024

Didn’t meet with any agent / rep in the terminal at pick up as instructed, we asked locals for directions to the Gobycar shuttle and luckily they were able to help us and tell us where to go. Shuttle bus parked at bay E3 for information. Please update for other users as to the instructions as there may have been other renters not so proactive and waiting around in terminal for agent. Other than that it was a straight forward process and got an upgrade to vehicle for free. Person on desk was friendly and helpful

Reviewed: Dec 24, 2023

excellent

Reviewed: Dec 23, 2023

Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.

Reviewed: Feb 21, 2020

Very good service as usual.

Reviewed: Jan 10, 2020

V easy collection and drop off process. Car was comfortable and economical.

Reviewed: Jan 2, 2020

A little bit curt when completing pick-up process but this may have been just language differences. Excellent when I left my luggage in their office.

Reviewed: Feb 25, 2019

Long wait at the Cicar desk, although each position was attended. Vehicle (Fiat 500) was inadequate for the hills in Tenerife. (This was my fault, not Cicar's)

Reviewed: Nov 15, 2022

I had an email confirming that the the car was off hired and returned with no new damage on the off hire due day (10 11 22) The company has tried to charge my card €720.05 yesterday (10 19 22) with no explanation. Fortunately I use a travel debit card with not much credit and so was declined! I would like an explanation from the hire company please.

Reviewed: Oct 21, 2022

The woman at the Europcar stop was absolutely wonderful! She helped me to choose a car that would best fit my needs and made the renting experience very easy. She went above and beyond and gave me some great travel recommendations. Also, I loved the car she connected me with (I had initially chosen a different car). I would 100% recommend!!

Reviewed: Jun 15, 2022

Bue noches, Tengo problem con Europcar para el impacto que se ve con dificultad en las fotos

Reviewed: Feb 13, 2020

Horrible, never again. I was pushed into purchasing an insurance worth several hundred euros because I was a female traveling alone-- the gentleman next to me picked up his car without insurance no problems.

Reviewed: Aug 21, 2019

It was okay, but the rental counter staff's English on this island was really poor. Due to the time zone difference, we had to wait over an hour to pick up the car. We eventually chose a better model recommended by the staff, which cost an extra 25 euros. They then suggested we buy higher insurance, and since we declined, they asked for an 800 euro deposit. In the end, we decided to just buy the insurance for an additional 75 euros.

Reviewed: Jul 26, 2019

The rental company's staff tried to trick us initially, saying our credit card didn't go through and that we had to pay cash, which required purchasing their extra insurance for 178 euros. When our card went through, they got angry and refused to rent us the car. These foreigners are really good at fooling people. Be extra cautious and don't fall for their tricks. Very dissatisfied with this rental company, Europcar.

Reviewed: Aug 22, 2018

nos puesimos en contacto con la empresa orlando.com y con un seguro a todo riesgo, mejoramos el coche solicitado, así como le lugar de devolución que también abonamos aparte, y que en la web de petición no podíamos determinar

Reviewed: Jan 20, 2020

It is confusing that the car rental company is "ACE" everywhere in your material, but in reality si RhodiumCar.

Reviewed: Jan 7, 2020

The only criticism I have is the car lacked power/ under preformed for its size.

Reviewed: Sep 1, 2019

Terrible car rental! We encountered some issues on the road and called the rental company, but they kept passing the buck. No one spoke proper English, only gibberish, and their attitude was extremely poor. We finally had to contact the local police, who had to force the rental company to send someone to help us.

Reviewed: Dec 31, 2019

Easy going, good communication, the only little problem is the meeting point at Tenerife North Airport isn't the easiest to find, but everything turned out well after that.

Reviewed: Dec 25, 2019

Good services

Reviewed: Dec 13, 2019

The car exceed my expectation. The booking process at the counter was easy. Just need clear sign where to get the pick up area at the airport because the representative waited at 2nd basement. It took a while to ask around.

Reviewed: May 20, 2019

Terrible, people waiting 2-3 hours to collect there hire car. Unhelpful staff and no organisation at the collection location. Worst hire experience ever!

Reviewed: Feb 27, 2019

They asked for too much bail, I had to pay more than agreed I was charged for cleaning the car. Never happened!!!!

Reviewed: Aug 19, 2019

Id like to have my refund because I didn’t take the car, The receptionist came up with lots of fees and also he ask me for £1.000 for deposit, but online the info was totally different ($300 to $500). I paid for extra insurance and he was asking again for more payments!

Reviewed: May 31, 2019

Car was fine. Very disappointed about the extra charge.

Reviewed: May 4, 2019

There were a lot of hidden costs that we were not informed about upfront, including a mandatory €1000 deposit if we didn't pay out for the extra insurance cover, and a €102 fuel deposit (which is more fuel than will even fit in a Fiat 500). Staff also didn't tell us about these costs in one go, even when directly asked 'what is the total we will have to pay'. This created a really negative experience for us and impacted on a lot of our holiday plans. It seemed like this was intentional, a way of forcing people into paying money without giving them the full information in advance, and it felt like we were being scammed. It was also contrary to the information that we received from our broker, Easyrentcars.com, which advised that we could be charged a maximum deposit of up to the equivalent of $500, meaning that we were missold this car hire deal. In future I will avoid Interrent and recommend that others do also.

Reviewed: Mar 11, 2019

Inter rent were terrible. Incredibly rude staff. Long wait. We left without a car in the end

Reviewed: Mar 3, 2019

Our pick-up and drop-off was made seamless by the lovely staff person from Surprise.

Reviewed: Apr 19, 2019

I got the car at night, without inspection damage. The next morning I saw a lot of damages on the car. Bit not all damages were indicated in the contract. So I took a photo of all the damages.

Reviewed: Mar 26, 2019

Fairly long wait for pick up. Was told when booking online I had paid in full and would pay nothing at pick up. When picking the car up I was required to pay an additional 23€ tax and an 800€ deposit.

Reviewed: Feb 17, 2019

First of all, this was my worst car rental experience ever. I don't know if choosing Zuzuche or Europcar was the mistake. I arrived before 11:00 PM local time, but due to not knowing the time difference, I thought it was almost midnight. So I rushed to Europcar and told the lady there that I lost my luggage and would come back after filing a claim. She didn't kindly inform me that if I had completed the process then, I wouldn't need to pay a €55 fee. Furthermore, when I finally finished filing my claim, around 11:15 PM, Tenerife North Airport was completely deserted, and there was no one renting cars. I stood in the wrong line, and the elderly lady charged me €23.84 for a premium location fee. I was anxious to leave and frustrated about my lost luggage, so I didn't check the details carefully and signed. I could put up with all of this, but then, when I got back, I was charged an additional €24 for reasons unknown. The pre-authorization was clearly €100, but they only reimbursed €76. This is unacceptable. Even in China, such a scam company wouldn't exist. Hence, I give the partner company an extremely low rating. Oh, by the way, other companies have 24-hour service and are half the price on other websites. So, forget about domestic apps; it's disappointing.

Reviewed: Feb 11, 2019

Es un engaño. Aunque tengas un seguro te hacen comprar otro amenazándote.

Reviewed: Feb 26, 2019