26 Car Rental Brands in Vancouver, British Columbia, Canada

余分な保険をつけないでほしい。車の鍵が2つもらえたのだが、その2つが普通だと取れない。針金で連結されており、どうやれば取れるのかとカウンタースタッフに聞いたところ、ガソリンスタンドなどで切断してもらう必要があると言う答えだった。これでは、2つ貸してもらう意味がない。2つに分かれた状態で、2つのキーを貸して欲しい。

Reviewed: Dec 25, 2024

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

Reviewed: Nov 6, 2024

Very satisfied

Reviewed: Oct 28, 2024

Great service! Easy pick-up and drop-off.

Reviewed: Oct 22, 2024

It was okay, but they said the reserved car model wasn't available, and the car provided wasn't very good.

Reviewed: Oct 11, 2024

Busy car dealership that also rents cars.

Reviewed: Dec 6, 2024

A very nice experience.

Reviewed: Nov 18, 2024

Overall satisfied

Reviewed: Oct 11, 2024

Satisfied

Reviewed: Sep 25, 2024

Very satisfied

Reviewed: Sep 5, 2024

Overall satisfied. There were scratches on the car when picking it up, and I reported it on-site. However, upon return, vehicle inspection was ten times stricter than during pickup, and they didn't acknowledge the prior report from pickup. Luckily, I had taken photos before leaving the garage and uploaded them to the app. In the end, the person inspecting the car couldn't make a decision, so he called a supervisor, and I had to write the situation down on paper before completing the return process.

Reviewed: Nov 15, 2024

予想通りの車だった。ランクアップしてもらえたら嬉しかった。ただ、車の状態は特に問題なく走れた

Reviewed: Oct 22, 2024

I don't know if it's Dollar or Qeeq that's to blame but one allowed us to book a car that we were then told we would not be able to hire because it didn't have snow tyres. Given our rental was covering 1st Oct onwards and it is law in the parts of Canada we were in that snow tyres are on the car from 1st Oct I think it's unacceptable to rent someone a car that isn't legally drivable. We had to pay an extra £90 at pickup that we were not anticipating. This isn't really acceptable.

Reviewed: Oct 12, 2024

Very satisfied!

Reviewed: Oct 9, 2024

The company promised a full tank of fuel, but the car only had half a tank when picked up. It showed a range of 350 kilometers, but after refueling, the range increased to over 600 kilometers. Other services were fine.

Reviewed: Oct 1, 2024

The staff were not particularly enthusiastic, but their attitude was not bad either—more like a civil servant's demeanor.

Reviewed: Oct 29, 2024

car was new which is great and there are options to choose from too

Reviewed: Oct 14, 2024

It was a surprise to discover that the car I had carefully chosen was not available, I am not a car expert - and when alternative cars were offered that I had never heard about - and discovered that they were either too large or consumed too much fuel (compared to the one I was hoping to pickup) - I wished that Alamo had a option for the people waiting in the disorganised queue for 90 minutes to see a list of cars online they could see were available and reserve them … because this would Surely have reduced the length of time to process people (it seemed painfully slow).

Reviewed: Sep 25, 2024

Very satisfied

Reviewed: Jul 31, 2024

Good

Reviewed: Jun 24, 2024

Very satisfied, the pick-up and drop-off procedures were simple, and the staff had a nice attitude.

Reviewed: Oct 22, 2024

The service was average, but at least it wasn't troublesome. It was okay. I booked a RAV4 but ended up with a small Ford SUV, which seemed a bit cheaper.

Reviewed: Oct 16, 2024

Very good

Reviewed: Oct 14, 2024

Satisfied.

Reviewed: Oct 9, 2024

When picking up the car, the customer service first tried to upsell insurance, which surprised us. We refused. During the paperwork and signing process, we noticed the price differed from what was shown on the initial booking. We asked the staff to check our booking, but she said she couldn't understand it. We asked her to get a Chinese-speaking customer service representative, but there was none available. She acted arrogantly and unhelpfully, so eventually, we wrote on the form that communication was impossible, signed it, and took the car.

Reviewed: Oct 8, 2024

Good service

Reviewed: Oct 13, 2024

Had to wait and drive back to drop off the car. Independent operator, unreliable, lacks service awareness. Luckily, no issues occurred. Will not use next time.

Reviewed: Sep 15, 2024

Overall very good

Reviewed: Jul 12, 2024

Excellent customer service. The pick-up is not based in the airport but a lovely lady messaged me on Whatsapp when our flight landed to explain where to meet her. She picked us up right outside the airport and drove us to the car rental office to pick up the car. The lady also met us at the airport when we were returning the car to help me with filling the tank (I am from the UK and this was the first time I'd hired a car in Canada)

Reviewed: May 6, 2024

Todo bien, el auto cumplio con el proposito, sin embargo es un modelo no muy reciente (2011). La arrendadora está un poco lejos del aeropuerto pero en general bien.

Reviewed: May 28, 2022

運転しやすい小さな車がよかったのですが予約したより大きな車で運転しづらかった。 ガソリンが満タンには入っていなかったのですが英語が苦手で説明できないので泣き寝入りしました。

Reviewed: Oct 8, 2024

No waiting. Staff helpful and efficient

Reviewed: Aug 3, 2024

My flight was delayed and National was already closed when I arrived. An Alamo employee handled the situation, but I had to wait in line. I had reserved a car seat but waited for several dozen minutes before it was arranged.

Reviewed: Oct 4, 2024

National were very helpful and even upgraded our car. Very easy and professional throughout.

Reviewed: Jun 6, 2023

No issues at all, choice of vehicles available on the day, whole process was faultless.

Reviewed: Aug 19, 2022

Very satisfied, return process was convenient.

Reviewed: Nov 16, 2021

Great service.

Reviewed: Aug 16, 2020

Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.

Reviewed: Sep 21, 2024

Very satisfied, the car was almost new with just over 20,000 kilometers, and the pickup and drop-off processes were very smooth.

Reviewed: Jul 26, 2024

Satisfied

Reviewed: Jul 20, 2024

Really liked it

Reviewed: Jun 26, 2024

The staff was excellent and the car was in pristine condition, very clean and perfect performance

Reviewed: Jun 11, 2024

No upselling, easy communication.

Reviewed: Sep 18, 2024

Paid extra for snow tires but received all-season tires. The store clerk said all-season tires are better than snow tires. Don't know if they were uninformed or pretending. However, they agreed to switch the car as compensation, so it was eventually resolved.

Reviewed: Mar 20, 2024

The car was perfect, excellent condition. Henry in CNR was an absolute delight to have. Can’t recommend highly enough.

Reviewed: Feb 27, 2024

Excelente servicio, instrucciones claras super recomendable

Reviewed: Aug 1, 2023

The staff were quite friendly. The gentleman who helped us at the counter and for pick up (on Monday Aug 2 PM) was very caring and showed us everything about pick up and drop off. He explained the whole renting process clearly. Very satisfied

Reviewed: Aug 8, 2021

Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.

Reviewed: Sep 12, 2024

Please note that europcar has franchised this site to a local company

Reviewed: Sep 9, 2024

There is a receptionist who speaks Chinese.

Reviewed: Feb 17, 2019

We didn't pick up the car on the same day, but the rental company provided a shuttle bus to the store. However, the customer service attitude was average and their instructions were not very clear.

Reviewed: Oct 4, 2018

Not bad, but the car was a bit small. In the US, you can rent an Altima

Reviewed: Jun 4, 2018

Excellent service, highly recommended.

Reviewed: Aug 27, 2024

Very efficient. We accidentally damaged their car, but the staff assisted us over the phone the entire time, didn't blame us at all, and were very proactive in resolving the issue. Made us feel very secure.

Reviewed: Jun 17, 2024

Very satisfied

Reviewed: Aug 14, 2024

Very good, it was a brand new car.

Reviewed: Jul 18, 2024

It was alright.

Reviewed: Aug 2, 2021

Great service, good car condition

Reviewed: Aug 19, 2020

Good service.

Reviewed: Aug 11, 2024

The guys are courteous, quick and easy to communicate with. Very fast pick up and drop offs. Helpful with me having 2 kids (one of which is a baby) a stroller, and a luggage.

Reviewed: Feb 9, 2023

It's just okay.

Reviewed: Nov 6, 2020

They didn't have the car I wanted to rent at that time. The service attitude of the staff was mediocre. Later, another car was available for rent but the price was several dozen Canadian dollars higher. It seemed like they thought we couldn't afford it, which made us feel awkward and uncomfortable.

Reviewed: Feb 6, 2020

I clearly selected airport drop-off, confirmed it on the rental day, and the day before returning the car, they emailed saying I need to pay an extra fee for airport drop-off! Initially, they said it was okay but later changed their mind. I think it's unreasonable. I do not recommend renting from this company.

Reviewed: Aug 7, 2019

Great service, and the car is new enough.

Reviewed: Mar 26, 2020

The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.

Reviewed: Jan 23, 2020

Service was okay, but it’s far from the airport.

Reviewed: Oct 30, 2019

We spent over 2 hours waiting for the car.

Reviewed: Oct 17, 2019

They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY

Reviewed: Aug 25, 2019

I only had the QEEQ translated driver's license and successfully picked up the car, all thanks to this company.

Reviewed: Aug 19, 2019

希望していたカーナビが装備されていなかった。

Reviewed: Jan 9, 2020

Car was nog clean, car had a lot of scratches and little damages.

Reviewed: Aug 7, 2019

The car was so old.

Reviewed: Aug 1, 2019

UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.

Reviewed: Jul 25, 2019

Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it

Reviewed: Jul 23, 2019

The car was quite old. 7 years. It ran ok though.

Reviewed: Sep 25, 2019

They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!

Reviewed: Jun 5, 2019

Excellent service

Reviewed: Apr 18, 2019

Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.

Reviewed: Mar 10, 2019

Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.

Reviewed: Sep 25, 2018

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

Reviewed: Sep 8, 2019

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

Reviewed: Aug 20, 2019

Only snag was calling for airport pickup, line was busy for about 10 minutes. Pick up was fast though and my car rental was upgraded to a Subaru Outback. Fast return and shuttle to airport which was just a few minutes away. Loved the car, no hassle rental, would use the same company again.

Reviewed: Jul 29, 2019

The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.

Reviewed: May 10, 2019

Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.

Reviewed: Jun 18, 2018

Extra fee of $20 was charged because pick up time was weekend. car did not have navigation and rear window cannot be opened. Minimal feature was there compared to Thrifty. But the service of the company is excellent.

Reviewed: Aug 27, 2019

The Dodge Grand Caravan was inconvenienced, no Ac in back seat.

Reviewed: Aug 8, 2019

Very difficult pick up of rental cars. When you say you open at 9 am. Its so untrue, your business will not run like this. You have to accommodate customers. We missed our flight because you were not that when returning the car. Very disappointed in your services.

Reviewed: Aug 6, 2019

Very difficult to find Pick up site miles from airport Total confusion !

Reviewed: Jul 27, 2019

Could have used an offer to drive me somewhere after I dropped off the car, otherwise perfect experience.

Reviewed: Jul 14, 2019

The front desk receptionist discriminates against Chinese people.

Reviewed: Jun 12, 2019

Too far from the airport

Reviewed: Apr 14, 2019

The staff speaks Chinese, but they were very impatient. When picking up the car, the remaining balance to be paid was higher than the price provided by Zuzuche. The staff said it’s always like this when booking via Zuzuche. It took over an hour, and finally, he said it was too troublesome, so they charged the original price. The process was very frustrating and terrible.

Reviewed: Oct 8, 2018

Like: all
Dislike: nothing

Reviewed: May 28, 2018

There was no queue, and we picked up the car very quickly. Returning the car was even faster, less than a minute.

Reviewed: Mar 2, 2018

Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.

Reviewed: Mar 3, 2019

Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.

Reviewed: Jan 14, 2019

When we arrived at Vancouver Airport to pick up the car, we were informed that no cars were available. After contacting customer service, we were redirected to a third company that finally had a car, but required us to prepay the full amount. This whole process took up half a day!

Reviewed: Oct 10, 2017

This is terrible! I didn't even get the car because 99 Car Rental told me the order was canceled. We had to rent a car at the airport at the last minute, and we couldn't find one available. We ended up paying 600 CAD per day for an 8-seater. What a scam!

Reviewed: Aug 15, 2017

The car is new and spacious enough for six people.

Reviewed: Sep 6, 2013