QEEQ CAR RENTAL REVIEWS

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies

Great price so picking up a tatty car was expected. Received the usual targetted sales patter for not only CDW protection but also breakdown! That's a first. Naturally I declined it all. Snow socks not chains but they sufficed. Overall great for the price. Good communication all round

Best price and then a best price guarantee. What's not to like? Great communication too.

Staff were very friendly and helpful.

Didn’t have an automatic transmission car which I had booked.

Car was exactly what we needed for a big group going on a roadie!

Quick and easy process to book a rental car

GOOD

N/A

NOT BAD

UPGRADED OK

GOOD, NORMAL

AS EXPECTED, A BIT LACK MANPOWER, BUT EFFICIENT AND GOOD PRICE

AS EXPECTED

NICE CAR, GOT UPGRADED

NICE CAR

The counter staff tried to sell an insurance. As we told him, that we have allready the one from AXA, he was a little bit angry.

A long wait for shuttle bus on pick up. Staff at counter a little slow

worked well

I met kashif at the counter. He was really professional. It took 5 minutes for whole process. Car was out of my expectations. Really happy with the service. Would recommend to everyone.

we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.

Easy as always

I have also completed an independent review from them. This is not my first time using East Coast and won't be the last. There are as consistent as a Rolling Stones hit single. Always a great experience. Highly recommended. Many thanks.

Well done QEEQ. Never heard of your company before an took a punt. Absolutely impressed. I deceived to change my bookings expecting a nightmare and instead encountered a dream. Great digital offerings and you saved me some coin. Even installed your app and likely to keep it. Well done on a fantastic E2E customer experience.

They charged me $250 for a minute (less than 1mm) chip on the windscreen that I don't think I was responsible for.The car was quite old 130000klms on the speedo. There were several other minor chips on the windscreen, I don't believe it warranted any attention.

Fair No did not do its magic

返却場所の説明と資料をもらったが, 指示が不完全で一度間違えた。その後, 迷いながら偶然たどり着いたが, 資料は分かりにくい。

特に不便なく利用できた。値下げプロテクターは使ったが, 値下げは得られなかった。

Overall it was good. The headlights were dangerously dim and a message of ‘service needed’ appeared every time we turned on the car