I ordered a Mitsubishi Outlander in order to fit 2 bicycles in the back. Instead I got a Toyota RAV4. The rear seats lay flat to make a large flat loading area, ideal for the bicycles and bags.
Counter staff was helpful as the booking had some issues. We booked 8 days of a 10 people van but booking in MODE system showed we booked for a 8 people mover. Staff manage to help us to find a 7 days 10 people van but we had to come back on the 7th day to change to a 8 people mover. Wasted time to make the change and alot of inconvenience caused on the travelling plan.
I like the fact that easyrentcars bundled together the super coverage which eliminates the hassles of entertaining the upsell of insurances at the counter. Now i can just say i dont need it since i already opted for the the super coverage with 0 excess covering all. This is the best abt easycarrents!
My booking was for a Jeep Renegade or similar vehicle, which I paid extra to get. I was totally disappointed at hatchback Kia Stonic that was provided.
About QEEQ:8.0/10
It was evident that AVIS representatives were not happy with a third party booking. Not sure if will book through third party again.
It was a major concern that when picking up the car the rental contract had been changed to have $5200 excess, when the terms and conditions from EasyRentCars was $4500. As I was using TripCover for the excess insurecane, this left a gap that I was not really happy about.
Also
The "check engine" warning came on on the second day and stayed on. I informed Alamo of this. As it happened the car ran fine, but it was a bit concerning to have the warning on.
“Satisfactory resolution to a renting issue with a car rental agency”
About RENT PLUS:8.7/10
The experience with Rent Plus was less than satisfactory....they forced us to pay for the rental on pick up despite the fact that we provided a receipt showing payment made in full. They denied our pre-purchase of the full insurance option and were basically rude in our dealings with them.
About QEEQ:10.0/10
We communicated our issues with Rent Plus...that we paid for the rental again in order to get the car we reserved...and we were very impressed with Easyrentcars resolution of this issue and the timely credit we received for the added charges.
“Car itself was not good (gearbox at least). Waiting on pickup was rather long.”
About Thrifty:6.7/10
They don't give to pay for additional services (cross border, one way fees) offline. At pickup they tell I'll pay in return location. And in return location they told "everything will be charged automatically after from your credit card". And it's not good because: 1) I can't use card with good currency conversion rate and good cashback. 2) they charged me in dollars instead of euros by DCC and told that I choosen this option, but really I was not able to choose this, because even havent seen payment terminal to select this option, because all payment was done online a day after return. So they because of DCC applied worst rate as 1.16 from eur to usd instead actual one was 1.11 at that time.
Hertz se Porto muy bien conmigo, tuvimos que hacer un upgrade del vehículo porque no entraba el equipaje que llevamos y la verdad es que el personal se porto de maravilla con nosotros, buscamos varias opciones juntos hasta encontrar la adecuada. Muy agradecido por el servicio!
About QEEQ:10.0/10
Todo fue muy sencillo y practico, necesita hacer una pequeña modificación para recoger mi auto más tarde, avise el mismo día y al llegar al mostrador de Hertz ya tenían la info. Muy buena respuesta!
Eddy and his brother a very professional and knowledgeable people and they DO offer a very good customer service.
The check-in process very fast, no long lines like in big companies.
They offered me a mid-size type of vehicle, instead of my compact-one without any charges
And I really did like that they haven't tried to up sell me their insurance.
The deposit was of a 200$, not like other companies, where it can go up to 500$ or 1.000$.
I'm pleased and everything was very smooth !
About QEEQ:8.0/10
No wait on customer service. Easy to reach out to them. No wait time, no hold.
Request for child seats not passed to Budget from Easyrentcars. No seats were available at location because it was high season. We needed to purchase seats from a competitor hire company at a cost of 2.5x quoted by easyrentcars eating into our spending budget for the holiday.
About QEEQ:10.0/10
Request for child seats not passed to Budget from Easyrentcars. No seats were available at location because it was high season. We needed to purchase seats from a competitor hire company at a cost of 2.5x quoted by easyrentcars eating into our spending budget for the holiday.
Very nice staff. This is a rental in a different country, staff should re-explain all the rental conditions, insurance and any additional spending (if any) during pick-up.
About QEEQ:10.0/10
Model from the website is different from actual model of the vehicle.
“Revisar las condiciones de seguro y servicio postventa”
About AVIS:7.7/10
Tuve un accidente con el coche use el seguro de la tarjeta, se demoraron demasiado para entregar la información del seguro ocasionándole gastos financieros estarás, asimismo el costo de lucro cesante me pareció excesivo por una reparación que no duraría solo unos cuantos días me cobraron el equivalente a tener alquilado el auto por más de dos meses. La verdad no quise reclamar pues salimos con bien en mi familia, pero se hubiese acercado un ejecutivo a explicarnos el porque del sobre precio.
The car is exceeded I expected. New car only one yr old. Car was excellent condation. The only I m not happy is the deposit for RM1500 is too much. They said only after 3wks will refunded back.
About QEEQ:9.0/10
I m rectified with the Easyrentcars service and booking platform. Easy and fast.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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