7 Car Rental Brands at Chicago Midway Airport (MDW)

The car was decent and ran well. It had advanced safety features such as all around cameras and adaptive cruise control. No real issues with this rental or the customer service interactions.

Reviewed: May 23, 2024

Good

Reviewed: Apr 17, 2024

All was good

Reviewed: Sep 26, 2022

Very smooth - extremely swift pick up and delivery!

Reviewed: Sep 22, 2022

Arrived 45 minutes earlier than the scheduled contract time to complete the paperwork, and it took nearly an hour to actually get the car. In the U.S., customers would generally be compensated for such delays, but the rental company not only lacked any apology, they even charged an extra day's fee because the issue date was earlier than the contract. Renting a car with a Chinese license is already more expensive than with an American license, and the service was still this poor—terrible experience!

Reviewed: Sep 16, 2019

Satisfied

Reviewed: May 11, 2024

Like: Everything went smoothly and payment was correct

Reviewed: Jul 1, 2018

Like: the car drove well and we got a free upgrade
Dislike: nothing

Reviewed: Jun 30, 2018

Like: Fantastic

Reviewed: Jul 10, 2018

They will force insurance...

Reviewed: Feb 9, 2020

Everything was fantastic except for the fact we had to wait in line 45 minutes at the counter to sign the contract for the car. A second rep came out to help the line and the first rep disappeared soon after!

Reviewed: May 18, 2019

As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch

Reviewed: Dec 9, 2019

The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.

Reviewed: Oct 16, 2019

The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.

Reviewed: Aug 8, 2019

There were no SUVs even though I had paid a deposit for an SUV; they were telling everyone who was picking up their car that "only minivans" are available. The staff was beyond rude and completely unsympathetic, with a "take it or leave it" attitude. The AVR facility was nowhere near the airport and we had to take two shuttles to get to that facility from Midway. I will never rent from AVR again.

Reviewed: May 2, 2019

The staff were not overly pushy when picking up the car, unlike the last time with Budget where the agent was deceitful. The staff when returning the car were even more welcoming and efficient; the return process was incredibly smooth and convenient.

Reviewed: Dec 5, 2017