17 Car Rental Brands at Denver Airport (DEN)

Staff very disinterested (Labor Day, why are we here?), only 2 cars in lot when I arrived, then another, to be mine, arrived for drop off, so got minor upgrade to medium SUV from medium saloon, as they didn't have anything else except 2 luxury enormous SUVs

Reviewed: Nov 25, 2024

Service was alright, but we were charged an extra $88 for insurance. Dollar's service was mediocre. The car provided by the rental company had a windshield that was coming off and leaking air. We only discovered the source of the noise after driving 200 miles. We detoured to Salt Lake City's Dollar Airport location to exchange the car, but the staff insisted we call customer service to get a confirmation number. In the end, we gave up and drove the car back to Denver. Exchanging the car was too exhausting and we didn't bother to file a complaint.

Reviewed: Jul 26, 2024

It was okay. The staff seemed a bit unfamiliar with the process, so the wait time was a bit long.

Reviewed: Jun 30, 2024

The booked Jeep wasn't available, so they upgraded me to a high-end GMC. Very impressive.

Reviewed: Jun 15, 2024

Overall okay

Reviewed: Mar 11, 2024

The car was relatively new and was in a good condition. We had a lot of luggage for which there was good amount of room in the boot. We had some rough weather at Rocky mountain national park, but the car held up really well. Overall, a very good experience.

Reviewed: Nov 5, 2024

Pick up lot has not lights, very hard to see the condition of the car.

Reviewed: Mar 13, 2020

Spent a lot of time arguing about what we had and hadn't booked. But eventually went for a car way above what we had thought we booked. Wether it was good value I will never know I guess ....:)

Reviewed: Oct 10, 2019

prise en charge assez bizarre: conduit, de nuit, sur le parc, présentation de trois véhicules, et "prenez celui que vous voulez" ! Pas d'identification du véhicule sur le trousseau de clefs, pas de papiers véhicule dans la boite à gants, numéro du véhicule absent sur le contrat... Sinon, très bien!

Reviewed: Oct 9, 2019

We had to change the vehicle twice. 1st car had an issue. 2nd car was not suitable a pick up truck with no boot cover.

Reviewed: Oct 8, 2019

Great as always

Reviewed: Oct 1, 2024

Hertz should eliminate any possibility that important parts like back lagguage cover are missing.

Reviewed: Sep 9, 2024

Car was very clean. The staff were very professional and proficient

Reviewed: Aug 13, 2024

Excellent no pressure service... friendly and helpful

Reviewed: Jul 26, 2023

The car met all my expectations. It would be nice if they supported touchless delivery like they do for gold rewards members.

Reviewed: Jul 7, 2022

I waited for more than one hour to get my car. Not only there is a long line, your staff members left their posts one by one. Thank made the waiting longer. No explanation as to why.

Reviewed: Jul 26, 2024

I did not get the vehicle that I paid for.

Reviewed: Oct 18, 2022

I was very pleased with the whole process and the car booked.

Reviewed: Sep 13, 2019

We waited for the shuttle service to the rental car area for over an hour. Very unapologetic.

Reviewed: Sep 11, 2019

Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.

Reviewed: Jul 20, 2024

We had an excellent service at the Car rental/ pick up in Denver. Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.

Reviewed: Jun 14, 2023

Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.

Reviewed: Jan 27, 2022

The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

Reviewed: Aug 24, 2021

Fox was fine.... but our vehicles weren’t clean and low on fluids so they were making warning codes the entire trip. Will not use Fox again.

Reviewed: Jul 17, 2020

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

Reviewed: Dec 17, 2019

Excellent! No upselling of insurance, very straightforward and convenient.

Reviewed: Jul 16, 2024

1. Forced insurance purchase

2. Additional toll fees

These two issues caused the actual price to increase significantly.

The store explained that Colorado state law requires additional insurance.

Reviewed: Jul 4, 2023

They are fine

Reviewed: Nov 14, 2022

Strange occurrence. We originally requested a Toyota Corolla but as we reached the gate the car couldn't be allowed to leave the lot and the gateman gave us a Rogue Sport which worked well for the entire 9 day use.

Reviewed: Dec 26, 2021

Pushy obnoxious sales person, the type that makes you uncomfortable. He pushed a LIT insurance, that I still can’t find if it is or not true that it is requiered by Colorado State Law... The car was really small. The only reason we could fit 1 large and 1 small suitcases was because nobody was in the back seat.

Reviewed: Apr 19, 2021

Queued for an hour to pick up the car; got charged over $300 as a deposit. In the end, I found out it was for full insurance which was added secretly.

Reviewed: Jul 9, 2024

Very satisfied

Reviewed: Jul 5, 2024

The service was good and the staff were friendly.

Reviewed: Jul 2, 2024

Overall service is good

Reviewed: Jun 16, 2024

The car rental service was quite good.

Reviewed: Feb 23, 2024

QUIEREN VENDER LOS SEGUROS A COMO DE LUGAR Y QUIEREN QUE CAMBIES OTRO TIPO DE CARRO CON EL FIN DE COBRAR MAS

Reviewed: Mar 25, 2024

The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.

Reviewed: Dec 20, 2023

Very nice car; at good price.

Reviewed: Mar 20, 2024

Not enough staff on counters and a very long queue for service

Reviewed: Jan 23, 2024

All very good. The car was very good, absolutely perfect for what we wanted.

Reviewed: Sep 11, 2023

The wait time was extremely long.

Reviewed: Jul 22, 2023

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reviewed: Feb 15, 2023

Misty was very friendly and helpful

Reviewed: Mar 6, 2024

counter staff/ shuttle services most excellent. The vehicle performance pretty bad I'll never ever use another nissan

Reviewed: Jun 24, 2021

Service at pick-up was great. We realised the vehicle we had booked was a little small for the amount of luggage we had however we were quickly upgraded to a larger vehicle which cost around $20 extra per day. Very easy process and made such a difference.

Reviewed: Sep 12, 2023

The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.

Reviewed: Mar 17, 2021

Car is in poor condition. Gave it to me with it on empty. Was literally on reserve fuel. Customer service was helpful. The shuttle bus takes forever to get you and they use a small van so if there are any other groups then you are left behind lol. Took over an hour to get over to the AVR pickup location due to slow inefficient shuttle.

Reviewed: Aug 26, 2020

SUV was in terrible condition with nicks and dings all over it. Maintenance light was on when we got it, and inside of vehicle was dirty. Got $5.00 off the rental when signed up, but paid almost $6.00 in foreign currency charge. You need to let people know you are in a foreign country.

Reviewed: Aug 12, 2020

Vehicle had hail damage and was dirty.

Reviewed: Aug 6, 2020

Overall we were happy with the value and service of Airport Van Rental. Some things to note include; make sure you call from the airport to arrange pick up and make sure you book extra hours online if there is a space between your drop off and flight out.

Reviewed: Jul 21, 2020

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

Reviewed: Mar 6, 2020

Loved the people at Advantage! They were kind enough to offer me a discount! It was my first time ever renting a car and knew how expensive it was going to be for me considering I am under 25 years of age. Thank you everyone at Advantage for really helping me out. You made the experience worthwhile!

Reviewed: Feb 26, 2020

Advantage counter staff was great but the car had no windshield washer fluid so I had to buy my own to put in, car also smelled like someone had smoked in it which makes me nervous about getting my deposit back. Also the number to call is horrible it’s an answering machine that makes it impossible to talk to a real human.

Reviewed: Feb 21, 2020

No lighting in the parking lot. I couldn't see damage to vehicle until the next day, after I had turned in damage indicator sheet. The 2nd day, in the light, I saw a cracked windshield, cracked mirror casing, lots of dings and scratches. Also, the car smelled like smoke. The car ran rough. The car needed an oil change after just a few miles driving, as well as "service 4WD." Advantage needs to take care of their cars better.

Reviewed: Dec 30, 2019

They will make you change cars, default add $40 for fuel, $150 for tolls and maintenance, insurance, etc., totaling around $450 in additional charges.

Reviewed: Oct 16, 2019

Check in time way too long!! Over 60 minutes and wait to get on bus to return to terminal way to long over 60 minutes

Reviewed: Sep 27, 2019

Easy and professional

Reviewed: Jan 26, 2020

Like: Brand new 2018 model for the vehicle I reserved.
Dislike: Faulty printer made the printing of invoices and receipts time-consuming.

Reviewed: Jun 15, 2018

Like: Collecting the car was super convenient.
Dislike: The car had a cracked wind screen which we only realized after we drove out about 30 min. We then had to drive back to change the car. But the change process was super quick and easy.

Reviewed: May 31, 2018

They send us a 2 dollar toll fine, with 30 dollar administrative costs. Thrifty just booked the added toll from the creditcrad. So the 30 dollars that National added was a real buster.

Reviewed: May 8, 2019

They had the pick up time wrong. Said they didn't have the car I requested (we'd have to wait 8 hours). so we had to upgrade. Gave us the wrong car. Took 20 min. extra to redo paper work

Reviewed: Sep 11, 2019

I waited OVER 3 hours to pick up my car on a Wednesday - very frustrated!!! You know what reservations you had and only had 6 registers open out of 10. The manager walked around and kept saying he was sorry for the delay but he didn't open another register or get behind a register himself. He just disappeared behind a close door.... Once I received my car the tire pressure gauge light was on. I stopped to fill the tires with air but the light continued to be on. When I called to complain the only option was for me to call roadside assistance and wait for them and then turn the car in for another one....NO not an option!! I was on my vacation and paid over $600 for a car. I will think twice before I use your services again!!

Reviewed: Aug 9, 2019

On making a rental order, the deposit required should be made clear!

Reviewed: Jun 27, 2019

I had to take 3 different cars until I got one that had no problems. In addition, my contract spoke of a car and did not make local consultations, pushing it into a lower value car. Service was poor for employees, despite the difficulty of finding them when they were having trouble getting a car that was working properly.

Reviewed: Sep 7, 2019

The car was brand new Sedan Hyundai Elantra. The Waiting time for my turn advance to the counter was horrible, waiting time at least 60min. Your staff attending to my booking was trying to influence me to "upgrade" to a more durable care that can manage snow driving instead of proceed with arranging the unit which I had done pre-paid via online weeks ago at price I prefer. The upgrade offer was like US$150+ verses my pre-paid US$40. That's was a shoker to us when I realised it was somehow convincingly blabbered thruout and "upgrade" was arranged. Until I saw the paper to sign, I had decided not to proceed with the upgrade.

Reviewed: Mar 26, 2019

Long wait for the shuttlebus. Waited 90 minutes in the line to get the car, unacceptable. Will never use Europr/Advantage again.

Reviewed: Mar 22, 2019

Disappointing that Europcar didn't have an easy way for the car to use Denver's toll roads in a simple "pay as you go" way. I.e Several of Europcar's competitors at Denver airport fit tags to their cars, so that you can use the toll roads and simply pay just for the individual trips you've taken at the end of the rental. Europcar/Advantage don't do this. The advice from the staff was simply "don't use the toll roads". This was rather inconvenient.

Reviewed: Mar 14, 2019

Europcar were unable to tell us whether we would receive a 4WD/AWD car before picking up. They also don't fit cars with winter tyres (despite us requesting them). Both of these can be made a legal state requirement to drive on Colorado roads during winter storms, as happened numerous times during our trip. It was only through luck that we received a 4WD and so could get by without proper winter tyres. This is a huge safety issue, it's crazy to be sending people out driving on Colorado roads in the middle of winter without winter tyres.

Reviewed: Mar 4, 2019