14 Car Rental Brands at Phoenix Airport (PHX)

Avis people were extremely helpful and friendly.

Reviewed: Apr 4, 2024

Everything was good, love how easy it was from the lady at the counter to drop off

Reviewed: Mar 31, 2024

Avis didn't have the type of car I requested but made up for it with a better car.

Reviewed: Dec 12, 2023

Car had previous renters tickets in the centre console which wasn't great. Otherwise a clean and great car.

Reviewed: Sep 4, 2019

The Avis staff at Phoenix pickup fraudulently tried to charge me for breakdown cover in the full knowledge that it was covered by package. I only managed to get it refunded by having an argument with the manager at the return location.

Reviewed: May 26, 2019

The car was perfect for our needs and operated properly always.

Reviewed: Mar 18, 2024

Great, I was allowed to pick any car in the full size lot Very nice service

Reviewed: Dec 26, 2023

Good service

Reviewed: Dec 2, 2022

Thrifty were short of cars when we got to the car rental centre. However, they made it clear that there could be a up to a 30 minute wait and sourced a car within that period. I was surprised to be told that we were responsible for any breakdown of the vehicle/maintenance during our trip as the cars condition is unknown to us when provided. The car did need some adjustment to it's tire pressure after 2 days and I reported that to Thrifty when I handed the car back.

Reviewed: Aug 8, 2022

It is perfect . it is first time that the rentalcar stuff said thet your insurrance is OK and you need nothing added. I love to rent a car from you!

Reviewed: Mar 18, 2020

Good car. Some smoke smell in the vehicle.

Reviewed: Mar 1, 2024

Better than I could have expected.

Reviewed: Dec 5, 2022

surprised at gettting a diesel VW which was 4 years old, car ran good though in my drive from PHX to LAS.

Reviewed: Feb 12, 2019

No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time

Reviewed: Jan 15, 2024

Fantastic

Reviewed: Dec 5, 2023

Car smelled of perfume and made my clothes smell too!

Reviewed: Jan 3, 2020

Outstanding service and people. So good, I called the Alamo main desk to say thanks.

Reviewed: Dec 3, 2019

There was an error with the trunk - kept automatically closing. When I informed them at drop off they said it was a common reported error.

Reviewed: Sep 19, 2019

Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.

Reviewed: Jan 1, 2024

Garfield was a great face for NU car. He was helpful and informative on local restaurants when asked.

Reviewed: Aug 31, 2023

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

Reviewed: Dec 7, 2023

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Reviewed: Feb 20, 2021

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

Reviewed: Dec 13, 2019

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

Reviewed: Dec 5, 2019

Didn’t have the car I rented but they did find another vehicle for me to use.

Reviewed: Nov 27, 2019

Sehr guter Service konnte mir das Auto selberaussuchen

Reviewed: Feb 20, 2023

J'ai loué cette voiture en ligne. Une fois à l'aéroport plus de voiture disponible. Nous étions plusieurs clients à attendre et à essayer de trouver une solution pour pouvoir partir. Après 2h d'attente nous avons finalement réussi à avoir quelques choses (nous étions en tête de list) mais d'autres personnes ont attendu encore plus longtemps. Une fois à l'accueil ils vous vendent des options qui ne servent à rien (rendre la voiture sans mettre le plein en disant que l'essence est à 6.25$ dehors et que eux en mettent pour 5.25$. L'essence était entre 3.09$ et 5.00 $donc belle arnaque. De plus un voyant s'est allumé au bout du 3eme jour.

Reviewed: Oct 18, 2022

Les formalités au comptoir étaient assez rapides mais le temps d'attente pour avoir un véhicule était de plus d'une heure avec une queue continue d'une quinzaine de personnes car il n'y avait pas assez de voitures de disponibles ! elle rentraient au compte-goutte, cherchées ailleurs !!! la galère ! aucune organisation, on a fait n'importe quoi sans se soucier des clients qui attendaient ! Dollar est lamentable par rapport à d'autres loueurs !

Reviewed: Jun 24, 2022

I paid $432.00 for two days which is outrageous. Other than that, all was good.

Reviewed: Apr 26, 2021

Long bus ride to rental car pick up, and due to construction was hard to find the drop off. Car was not clean but was able to choose from a selection of car available. I just so happen to choose a not so clean car.

Reviewed: Feb 28, 2020

I got an alternative car to the one I wanted. Overall it was very comfortable and an upgrade on what I was expecting. However, it did not support auto/CarPlay which made navigation difficult sometimes as the inbuilt map did not recognise a number of destinations.

Reviewed: Feb 16, 2023

Check in was so easy and the staff were outstanding - great customer service and no hard sell of extras.

Reviewed: Feb 16, 2023

I requested a particular make of car on arrival as I like it’s features and they were able to find me one that I had not originally requested.The Ford Explorer is a great car for travelling on holiday and am really happy with Budget for doing this for me.

Reviewed: Feb 23, 2022

Budget was extremely helpful in ensuring I was given a smooth rental car experience. I was very happy with the service they provided and the free upgrade to an SUV. Thanks Budget!

Reviewed: Nov 30, 2020

the car was great, the location was also good. only issue was that the lot at the airport is massive and badly numbered. takes ages to find the car. i upgraded to an f pace as they didnt have the exact car i ordered. the car was in the avis lot but they didnt tell me to look in that lot.

Reviewed: Jan 8, 2020

As a "Gold Star" member verything was smooth and easy

Reviewed: Nov 30, 2021

Thank you for your quick procedure to get me your rent a car.

Reviewed: Sep 21, 2019

Exceeded.

Reviewed: Jul 29, 2019

The car was amazing. They gave us a choice of many different cars and we were able to choose one that was much nicer than what we expected. Everything went really well.

Reviewed: Jun 4, 2019

Great staff, and a hassle free experience

Reviewed: Mar 16, 2019

Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous

Reviewed: Feb 16, 2020

Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.

Reviewed: Dec 14, 2019

Good car in good shape, but hard to find the rental counter in the Rental Terminal.

Reviewed: Dec 3, 2019

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

Reviewed: Dec 1, 2019

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

Reviewed: Nov 19, 2019

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Reviewed: Nov 18, 2019