13 Car Rental Brands at Phoenix Airport (PHX)

They didn’t have the vehicle I ordered

Reviewed: Oct 24, 2024

Easy process, fast pick up and drop off, friendly staff

Reviewed: May 10, 2024

I had a little bit of difficulty finding the correct AVIS rental desk for picking up the car, but once I got there I didn't have to wait long. The selection of cars available was good and I ended up getting a larger sized car than my booking, so was happy with that. The process from here was smooth. The car was nice, with all the features I needed. Dropping off was easy.

Reviewed: May 6, 2024

All went very smoothly- got the car I wanted which was a pleasure to drive.

Reviewed: May 5, 2024

Avis people were extremely helpful and friendly.

Reviewed: Apr 4, 2024

The initial Jeep Grand Cherokee broke down. Terrible car..

Reviewed: Aug 22, 2024

The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'

Reviewed: May 18, 2024

No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time

Reviewed: Jan 15, 2024

Fantastic

Reviewed: Dec 5, 2023

Car smelled of perfume and made my clothes smell too!

Reviewed: Jan 3, 2020

Always have to wait at thrifty or dollar coz They have best rates ....

Reviewed: Aug 7, 2024

Good

Reviewed: Jun 24, 2024

The car was perfect for our needs and operated properly always.

Reviewed: Mar 18, 2024

Great, I was allowed to pick any car in the full size lot Very nice service

Reviewed: Dec 26, 2023

Good service

Reviewed: Dec 2, 2022

Podría estar más limpio tenia marcas en el parabrisas

Reviewed: Jul 7, 2024

Good car. Some smoke smell in the vehicle.

Reviewed: Mar 1, 2024

Better than I could have expected.

Reviewed: Dec 5, 2022

I paid in my country, but they charged me extra abroad, charging me twice.

Reviewed: Apr 28, 2019

The rental fee didn't include local taxes, which were charged separately. The dashboard of the first car showed 'oil change' warning. When we went back to exchange the car, we were charged a second refueling fee.

Reviewed: Mar 20, 2019

They required purchasing additional insurance on-site and pressured me to make a quick decision because their shift was ending soon. They also tried to upsell vehicle upgrades.

Reviewed: Jun 11, 2024

The lady at check in wss very freindlyI was offered a car that I had not choosen of a lesser value. The girl behind the counter was a little off when we challenge it. However the gentleman who took us to choose the car was a nice gentleman the car we choosen was not available so took a Volvo but he did allow me to sit in the cars to check the seats.

Reviewed: Jun 11, 2024

Very satisfied, the process was quick

Reviewed: May 12, 2024

Sehr guter Service konnte mir das Auto selberaussuchen

Reviewed: Feb 20, 2023

J'ai loué cette voiture en ligne. Une fois à l'aéroport plus de voiture disponible. Nous étions plusieurs clients à attendre et à essayer de trouver une solution pour pouvoir partir. Après 2h d'attente nous avons finalement réussi à avoir quelques choses (nous étions en tête de list) mais d'autres personnes ont attendu encore plus longtemps. Une fois à l'accueil ils vous vendent des options qui ne servent à rien (rendre la voiture sans mettre le plein en disant que l'essence est à 6.25$ dehors et que eux en mettent pour 5.25$. L'essence était entre 3.09$ et 5.00 $donc belle arnaque. De plus un voyant s'est allumé au bout du 3eme jour.

Reviewed: Oct 18, 2022

The service from Zuzuche was very good. However, Hertz was quite disappointing. I had already bought insurance when placing the order, and the service staff at Zuzuche also confirmed it when processing the rental. Despite this, they tried to upsell me on fuel, which I declined. My mistake was not carefully reviewing the details when they asked me to sign on the card machine (I thought it was just an additional $250 deposit). When I returned the car, I realized they had added another insurance. I reported this to Zuzuche, who contacted Hertz, but Hertz refused to address the issue citing my signature as consent. Thanks to Zuzuche's customer service for following up. I'm quite disappointed with Hertz; it used to be the largest car rental company. I may avoid choosing it in the future. Additionally, when picking up the car, we followed the directions given by the lady processing the rental but could not find the model I rented. Eventually, we sought help from staff on-site (who were hard to find as there were hardly any), and after getting some vague directions, we finally found several cars of our model and picked the newest one.

Reviewed: Jan 30, 2024

As a "Gold Star" member verything was smooth and easy

Reviewed: Nov 30, 2021

The actual rental cost was significantly higher than the reservation price on the website.

Reviewed: Nov 14, 2019

Thank you for your quick procedure to get me your rent a car.

Reviewed: Sep 21, 2019

Exceeded.

Reviewed: Jul 29, 2019

Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.

Reviewed: Jan 1, 2024

Garfield was a great face for NU car. He was helpful and informative on local restaurants when asked.

Reviewed: Aug 31, 2023

Phoenix City

Reviewed: Dec 8, 2023

I got an alternative car to the one I wanted. Overall it was very comfortable and an upgrade on what I was expecting. However, it did not support auto/CarPlay which made navigation difficult sometimes as the inbuilt map did not recognise a number of destinations.

Reviewed: Feb 16, 2023

Check in was so easy and the staff were outstanding - great customer service and no hard sell of extras.

Reviewed: Feb 16, 2023

I requested a particular make of car on arrival as I like it’s features and they were able to find me one that I had not originally requested.The Ford Explorer is a great car for travelling on holiday and am really happy with Budget for doing this for me.

Reviewed: Feb 23, 2022

There were a lot of people at Budget.

Reviewed: Nov 26, 2021

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

Reviewed: Dec 7, 2023

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Reviewed: Feb 20, 2021

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

Reviewed: Dec 13, 2019

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

Reviewed: Dec 5, 2019

Didn’t have the car I rented but they did find another vehicle for me to use.

Reviewed: Nov 27, 2019

Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous

Reviewed: Feb 16, 2020

Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.

Reviewed: Dec 14, 2019

Good car in good shape, but hard to find the rental counter in the Rental Terminal.

Reviewed: Dec 3, 2019

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

Reviewed: Dec 1, 2019

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

Reviewed: Nov 19, 2019

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Reviewed: Nov 18, 2019