16 Car Rental Brands at San Francisco Airport (SFO)

It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.

Reviewed: Oct 30, 2024

In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.

Reviewed: Oct 8, 2024

Car was fantastic was given a choice of a Nissan or a Ford and took the Ford which was a lovely car to drive. No attempt to upsell and explained re bridge tolls very clearly

Reviewed: Sep 25, 2024

The overall service is pretty good.

Reviewed: Jul 29, 2024

They even gave me a new car with fresh protective film!

Reviewed: Jul 28, 2024

Fantastic

Reviewed: Oct 10, 2024

The price for the car upgrade was very reasonable, just an additional $25 per day.

Reviewed: Jul 27, 2024

Very satisfied, almost a new car

Reviewed: Jul 26, 2024

Very good experience, everything went smoothly. The car was spacious and easy to drive. At the rental counter, they just asked if additional insurance was needed, and if not, they were fine with it. There were staff in the parking lot to assist as well. Very worry-free, highly recommended!

Reviewed: Jul 26, 2024

Good. The car has good safety features, including lane keeping, cruise control, rear cross-traffic alert, and a backup camera.

Reviewed: Jul 26, 2024

The whole experience was amazing. The only issue was that they were closed for midnight till 5:00 a.m. and my flight was delayed and arrived at 1:00 a.m. Other than that the service was great the car exceeded my expectations it was new and had fancy electronics in it. The return was super easy took 2 minutes and I was out of there and the shuttle took me to the airport right away.

Reviewed: Oct 4, 2024

1) I waited in line for a long time before meeting counter staff. There were at least 8 people before me, and there was only 1 counter staff serving the customers. 2) the shuttle from car rental terminal to Fox car rental was too small, it can only take few passengers with luggage’s. As a result, half of my family was left behind for the next shuttle. 3) after my car return, I would rather the shuttle drop us off at SFO instead of to the car rental complex (so that we don’t have to wait for the blue line to bring us to SFO.)

Reviewed: May 22, 2024

There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

Reviewed: Dec 22, 2023

The car had a lot of mileage and didn’t have any new features Good service

Reviewed: Oct 8, 2021

The pick-up location is in a combined center with all other rental companies, fox's line is not as crazy as other big names so you are able to save time. The card they provided to us is very good in condition and they don't push hard to sell you insurance, overall recommended!

Reviewed: Jan 7, 2020

The car was very good comfortable and clean

Reviewed: Sep 30, 2024

Very good

Reviewed: Jul 30, 2024

Good service

Reviewed: Jul 10, 2024

Satisfied

Reviewed: Jul 10, 2024

Very satisfied

Reviewed: Jul 4, 2024

Counter staff very friendly

Reviewed: Sep 26, 2024

Great

Reviewed: Sep 6, 2024

Only to improve the pick up time needed to get the vehicle, the rest was smooth and simple

Reviewed: Sep 3, 2024

I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

Reviewed: Jul 29, 2024

The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.

Reviewed: Jul 29, 2024

There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.

Reviewed: Sep 3, 2024

Great company, affordable prices, new cars, simple procedures.

Reviewed: Jul 28, 2024

Service was okay

Reviewed: Jul 26, 2024

The service attitude was okay, but because I did not purchase the additional insurance, the car provided was in poor condition. It was a red Kia with no power to climb hills, and the engine was unstable, functioning inconsistently. In the signal-less mountains, it almost stalled, scaring me half to death. During the 9 days of self-driving in the USA, I was constantly on edge, worried the car would break down in the middle of nowhere.

Reviewed: Jul 7, 2024

Only the Kia Soul was left, not the model I booked, and the queue was long.

Reviewed: Jun 30, 2024

My booking confirmation said that all state tourism assessment was included in my car price. However when I got the bill there was a CA Tourism Assessment of 3.5% charged additionally.

Reviewed: Aug 7, 2024

Very satisfied.

Reviewed: Jul 28, 2024

It's okay.

Reviewed: Jul 27, 2024

The rental company is easy to find. After completing the paperwork, they give you the key and parking spot number. You just pick up the car yourself from the parking lot, very convenient.

Reviewed: Jul 22, 2024

Very satisfied, reasonable price, the car was quite new, and our driving experience was smooth.

Reviewed: Jul 19, 2024

While the car was in a good condition and the price was reasonable, the service at Fox Rent a Car was pathetic. There were just 2 people manning the counter and both were super slow in dealing with each customer. It took more than 10 min for each customer and they took so much time in non-business related conversation and in selling insurance, leading to longer queue of customers. When we escalated the slow service issue to the manager, she was cold and said they are short staffed and are doing what they can. The male staff member was hostile towards me and another customer for complaining to manager. My car took 45 min to arrive as the cleaning and washing was not completed. Further, Fox shuttle dropped us at a train station from where we had to take a train with our heavy luggage to reach the airport. The shuttle driver acknowledged that the poor service standards were due to Fox's constant cost cutting. I would never like to hire from Fox again and QeeQ should disassociate itself from this terrible service provider.

Reviewed: Dec 12, 2023

Europcar outsourced the car rental service to Fox Rent a Car, making me feel like I was being deceived. The service took an extremely long time; it took over 2 hours from when we entered the shop to when we got the car. The rental company is not at San Francisco Airport and requires a shuttle bus to reach.

Reviewed: Feb 1, 2023

It supposed to be Errocar but the booking was through Fox. Bad experience with fox, unnecessary wait at pick-up, extremely inefficient, very disappointed experience

Reviewed: Jan 10, 2023

The car was not the one advertised in my booking but « an equivalent car » which never look as good as what I booked. It took some time to do the paper work - and finding the car ! - at pick up Everything else was great

Reviewed: Sep 1, 2022

Tout s'est bien déroulé !

Reviewed: Jun 14, 2022

I did not receive the refund for the taxi from/to airport as communicated via email and by the counter employee.

Reviewed: Dec 4, 2020

It was okay

Reviewed: Mar 30, 2020

Efficient, courteous service--the way hiring a car used to be--not just processed at a counter, then left to go find the right car.... YESAWAY office is off-airport (SFO), but an Uber whisked me away quickly (at YESAWAY expense) and upgraded car ready to go when I arrived at their office. Loved the unexpected touches in vehicle -- (multi-phone) charging cord and phone holder, plus an umbrella in the trunk in case of rain. Vehicle return was done in moments and Jade (same agent who served me when picking up vehicle) dropped me off me, right outside the terminal. Easier than messing with the train!! :) Terrific service from start to finish!

Reviewed: Feb 27, 2020

Great experience overall.

Reviewed: Dec 30, 2019

Thank you for the great experience and easy check in/drop off. Your staff was amazing and very helpful and the car was brand new and sparkly clean! Enjoyed our ride.

Reviewed: Jan 1, 2020

Very Good

Reviewed: Jan 5, 2020

I had rented from Enterprise earlier also. But last couple of times the quality of cars was bad. Not look wise but engine condition and driving pleasure wise.

Reviewed: Nov 6, 2019

Like: Everything
Dislike: Nothing

Reviewed: Sep 9, 2018

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

Reviewed: Feb 19, 2020

The staff was very patient in explaining when renting the car.

Reviewed: Feb 9, 2020

Overall good.

Reviewed: Jan 28, 2020

There was a minor issue with the car's condition that caused some friction initially. However, the store was proactive in resolving it... They replaced our car with a higher-priced one for the original price, but it made the trip feel less perfect.

Reviewed: Jan 6, 2020

The lady waited for us even though we arrived late. Please do have a signage of your rental car place because it is very dark during the night. Hopefully you can reduce the deposit payment of the car.

Reviewed: Oct 3, 2019

There was no clear indication of mileage limit on the pickup slip or the rental order interface, but I was told about extra charges upon returning the car.

Reviewed: Sep 14, 2019

Everything was perfect! I expected a medium SUV and surprisingly I got a BMW X6. I was so excited to drive the car, it was just amazing!!! I didn’t have any problem at all. Thank you Reach Rental

Reviewed: Jun 23, 2019

I called the car rental company to let them know that I arrived at the airport. So the paperwork as well as the car were ready upon arrival at the facility. It took less than 10 minutes to drive off. It went very smooth too when returning the car. The same lady helped me. She was very nice and helpful. And the offered price was better than other car rental companies.

Reviewed: Jun 22, 2019

The service was great. Very polite, helpful, and friendly. They were very quick to respond to any questions and accommodated quickly to my change of plans. I highly recommend this company. The value was incredible.

Reviewed: Jan 6, 2020

Terrible company. Do not go.

Reviewed: Jan 5, 2020

The staff were very helpful and easy to work with.

Reviewed: Oct 31, 2019

Counter staff was helpful and friendly. The car was upgraded to a BMW at no extra charge.

Reviewed: Oct 8, 2019

my experience with E2 rental agents was professional and friendly

Reviewed: Aug 18, 2019

Overall, the car was good. It was not washed when I picked it up. The windshield needed to be cleaned on the inside as it was foggy and hard to see at night.

Reviewed: Oct 18, 2019

The care exceeded my expectations. It was a VW station wagon with a diesel engine and saved us a lot of money on gas.

Reviewed: Oct 11, 2019

Great car, was very pleased with it. Thank you

Reviewed: Sep 24, 2019

Hard to understand accents on counter and customer service. Did not tell us about paying an admin fee for tolls. Spelt my name and email wrong.

Reviewed: Sep 20, 2019

good service. we're satisfied!

Reviewed: Aug 12, 2019

Got an upgrade to a standard SUV which was in excellent condition.

Reviewed: Sep 27, 2019

There was a good range of cars available when I arrived. The bodywork had a couple of small scratches which I had to point out but the staff were happy to log them. Vehicle itself was in good condition. On return, there were no quibbles and the process was quick and easy. Staff at both pickup and return were helpful and friendly.

Reviewed: Sep 9, 2019

Like: Brand new car in exelent condition, easy pickup and drop off procedure, no extra fees. Got what i expected

Reviewed: Sep 22, 2018

Like: The guy in Vancouver was super friendly!
Dislike: I was not aware at what point the balance would be deducted but that is probably more my fault because I don‘t often rent cars.

Reviewed: Jun 5, 2018

Returning the car was really convenient.

Reviewed: Jul 18, 2017

I booked a Van with 15 passenger and 4 bags so I have enough space but the Van we got did not have space for a single luggage. We had to accommodate. Everything else was good. I would recommend not to book exact van according to the description, always opt for a larger one then you actually need.

Reviewed: Sep 6, 2019

The rental company did not provide the specified model.

Reviewed: Jul 31, 2019

Attitude is okay, but not punctual.

Reviewed: Aug 1, 2018

The staff were very nice, and the pick-up/drop-off service was excellent.

Reviewed: Feb 21, 2018

I booked a specific model, but it was unavailable when I arrived. After using it for two days, I couldn't return it, and the refunded amount was minimal. Very unreliable...

Reviewed: Aug 17, 2016

Fraudulent company

Reviewed: Mar 22, 2018

Unbelievable, super convenient pick-up, done in 1 minute

Reviewed: Feb 11, 2018

The service of this company needs significant improvement. I was dissatisfied with this rental experience. We rented a specified model and paid in full upfront, but upon arrival at the store, we were told that the car was unavailable. They asked if we could accept a downgraded model and they would refund the difference. Isn't that ridiculous? If it wasn't for the specified model, I wouldn't have chosen your company. Ultimately, they had to adjust internally, and as a result, we didn't get the car on the first day. The next day, they delivered the car to our hotel as an apology and upgraded us for free. Just when we were starting to think their service was sincere, someone from the company called after a few days, asking if we could return the car and they would give us the originally rented model. This is too unreliable! How can we return the car while we are on Highway 1? They didn't mention anything about returning the car midway when we got it. After returning home, the refund process was also troublesome. The confirmation for the fee refund for the first day took a long time, and finally, the rental platform had to cover that cost. This is the true experience of our trip. If you are considering this company, think twice. It's a new company with a small scale. Its main advantage is that it's run by Chinese staff so you can communicate in Chinese. However, they have fewer cars, which makes reassignments problematic. This is just my experience for your reference.

Reviewed: Aug 16, 2017