18 Car Rental Brands at San Francisco Airport (SFO)

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.

Reviewed: Mar 25, 2024

AVIS gave us a Passenger Van that broke down suddenly on the morning of 25-12-2025 in the mountain of Bryce Canyon, Utah. AVIS left us stranded in a cold place. We had to seek the assistance from the Park Rangers to transport my family of & and luggage down to the town centre in Bryce Canyon. AVIS did not offer an immediate replacement vehicle. We had to find a hotel on our own for the night. The next day, we had to seek help to find transport from Bryce Canyon to Las Vegas. The costs of transport was exorbitant at USD1,500-00 due to a long distance as the taxi had to come from Cedas City (95cmiles to Bryce Canyon) and from Bryce Canyon to Las Vegas (265 miles). AVIS has a branch in Cedas City, Utah but was not willing to offer an replacement vehicle or offer any temporary transport to Cedas City. We had not only had to pay the taxi fare ($1,500.00) and hotel (about $276) but also lost almost 2 days of tour time. AVIS did not even offer ANY ASSISTANCE on our ordeal. When we requested on numerous times for the reimbursement of taxi fares & hotel costs, AVIS only offer 3 days rental on next visit and $100 after appeals. When we return the van to AVIS in San Francisco Airport, we met the Manager, Ms Autumn Post, who promised us that she would look into our reimbursement requests. We emailed on 2-1-2024 to Ms Autumn, detailing our ordeal and receipts of taxi fares & hotels, until now, we have yet to hear from Ms Autumn. We felt disappointed and angry with the very poor service standard by AVIS.

Reviewed: Jan 5, 2024

bit pushy on extra insurance even when we were covered and to upgrade. but pleasant and didnt hinder the booking process too much.

Reviewed: Nov 27, 2023

The car was in generally good condition and clean but had some minor faults (tyre pressure and poor steering). Drop off in LA airport was difficult as we could no locate the Avis centre and ended up at Budget.

Reviewed: Sep 12, 2023

The service was excellent but vehicle condition was poor! We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.

Reviewed: Sep 1, 2023

Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.

Reviewed: Mar 13, 2024

Spent over an hour in line to get the car. Was late for my meeting, ridiculous.

Reviewed: Nov 22, 2023

It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.

Reviewed: Sep 18, 2023

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....

Reviewed: Jan 8, 2023

We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected

Reviewed: Aug 31, 2022

I ordered a Jeep Cherokee or similar SUV and explained I was going up the mountains to ski but I was only offered a choice of 3 x Chevy Equinix's that were just Front Wheel Drive. The counter staff tried to sell me extra insurances, a tank of fuel and an upgrade to a 4 x 4 which I declined. I kind of had he last laugh though as I then needed to do 750 mile detour to get back to SFO because I wasn't given a 4 wheel drive and fotunately the hire was with unlimited mileage

Reviewed: Mar 5, 2024

The car offered didn't have navigation. Then we asked for car which has navigation and we got it.

Reviewed: Jan 17, 2024

Car, a Mazda3, was larger than ordered so there was no difficulty with getting everything in it. Could have been smaller and more economical but no complaints.

Reviewed: Sep 20, 2023

Ended up hiring a larger car as we had increased luggage and car we had planned to hire was same spec as what we had at home which would no way fit everything in. Wasn’t cheap overall, bur given good daily price on increase. Service was fantastic and went out of their way to assist with child car seats etc.

Reviewed: Jun 22, 2022

needed over 5 hours to get the car. is very very dispirited.

Reviewed: Jun 14, 2022

Best rental. Excellent service. Great pick up - very fast. Drop off was even better - guy who handled the drop off was amazingly efficient - fastest ever drop off.

Reviewed: Mar 1, 2024

internal cleaning of the vehicle could be improved

Reviewed: Aug 28, 2023

Everything has been perfect, and return very quick. The vehicle perfect as well.

Reviewed: Oct 28, 2022

非常に良かったので再度注文します！！

Reviewed: Jun 8, 2022

All good. Great service overall.

Reviewed: Jun 1, 2022

They should not have tried to sell me the insurance I already had.

Reviewed: Jan 5, 2024

Excellent- helpful counter staff at check-in, and when the car I expected was not there this was sorted out very swiftly and I ended up with a different car, which was (to my eye) a better car all round anyway so no delay and a happy customer. I misunderstood the cost of the advance toll fee coverage at the pick up desk, (the fee for which seems poor value to me) but I was able to delete it later by visiting a different local branch where it was sorted almost instantly. Although I could not effect this over the phone the lack of fuss otherwise over this did impress me and I will likely put Budget at the top of my list for a future hire. Handing the car back was also disarmingly slick and efficient. Incidentally, I returned the car brim-full but nonetheless the fuel gauge showed 'almost-full', nobody quibbled so another brownie point for lack of drama there. All told a better experience than I expected and I suspect that was not just good luck.

Reviewed: Nov 10, 2023

Gave us a V8 Suburban! Loved it!

Reviewed: Aug 24, 2023

Nice clean car

Reviewed: Jan 9, 2023

Nothing

Reviewed: Oct 31, 2022

There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

Reviewed: Dec 22, 2023

The car had a lot of mileage and didn’t have any new features Good service

Reviewed: Oct 8, 2021

The pick-up location is in a combined center with all other rental companies, fox's line is not as crazy as other big names so you are able to save time. The card they provided to us is very good in condition and they don't push hard to sell you insurance, overall recommended!

Reviewed: Jan 7, 2020

We waited 2 hours at the airport to pick up the car. Only 2 people were working and one conviently went to lunch.

Reviewed: Jan 3, 2020

Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.

Reviewed: Dec 7, 2019

While the car was in a good condition and the price was reasonable, the service at Fox Rent a Car was pathetic. There were just 2 people manning the counter and both were super slow in dealing with each customer. It took more than 10 min for each customer and they took so much time in non-business related conversation and in selling insurance, leading to longer queue of customers. When we escalated the slow service issue to the manager, she was cold and said they are short staffed and are doing what they can. The male staff member was hostile towards me and another customer for complaining to manager. My car took 45 min to arrive as the cleaning and washing was not completed. Further, Fox shuttle dropped us at a train station from where we had to take a train with our heavy luggage to reach the airport. The shuttle driver acknowledged that the poor service standards were due to Fox's constant cost cutting. I would never like to hire from Fox again and QeeQ should disassociate itself from this terrible service provider.

Reviewed: Dec 12, 2023

It supposed to be Errocar but the booking was through Fox. Bad experience with fox, unnecessary wait at pick-up, extremely inefficient, very disappointed experience

Reviewed: Jan 10, 2023

The car was not the one advertised in my booking but « an equivalent car » which never look as good as what I booked. It took some time to do the paper work - and finding the car ! - at pick up Everything else was great

Reviewed: Sep 1, 2022

Tout s'est bien déroulé !

Reviewed: Jun 14, 2022

Car was very clean and easy to operate. Counter staff were efficient and easy to understand

Reviewed: May 25, 2022

The counter staff could have provided charging details (i.e., how it is billed since Tesla charging is associated with the car, not an external credit card or the like). Also, a charging cable for non-Tesla charging would have added flexibility (although Tesla charging network is great).

Reviewed: Dec 5, 2023

Car & service were great & straightforward

Reviewed: Dec 4, 2022

Our initial contact was very good....he was a very competent gentleman and we felt he was helping and advising without a hard sell.

Reviewed: Oct 29, 2022

Easy to pick up and drop off, and the car got the job done in the end. I do wish they'd had what I'd booked (a hybrid vehicle), but unfortunately they didn't and were offering me alternatives that cost more (Tesla) or were tiny two-door electric vehicles that wouldn't fit me plus my luggage. Had to go with a full petrol option instead.

Reviewed: Oct 26, 2022

The experience was, generally, pretty pleasant. The counter staff were polite, although they pushed unnecessary extras too much for my liking, like additional insurance and bigger car. Having said that, the counter staff did say, "Go and look at the car and if you want to come back and upgrade, great", which was appreciated. The car (Nissan Altima) was OK. It was big enough and comfortable enough for our needs. It was reasonably economical and had no reliability issues. The drop off could not have been easier (except maybe for trying to find a petrol/gas station nearby!). It was, possibly, the easiest and slickest drop off I have experienced, which really helped reduce pre-flight home stress.

Reviewed: Aug 26, 2022

I did not receive the refund for the taxi from/to airport as communicated via email and by the counter employee.

Reviewed: Dec 4, 2020

Efficient, courteous service--the way hiring a car used to be--not just processed at a counter, then left to go find the right car.... YESAWAY office is off-airport (SFO), but an Uber whisked me away quickly (at YESAWAY expense) and upgraded car ready to go when I arrived at their office. Loved the unexpected touches in vehicle -- (multi-phone) charging cord and phone holder, plus an umbrella in the trunk in case of rain. Vehicle return was done in moments and Jade (same agent who served me when picking up vehicle) dropped me off me, right outside the terminal. Easier than messing with the train!! :) Terrific service from start to finish!

Reviewed: Feb 27, 2020

Thank you for the great experience and easy check in/drop off. Your staff was amazing and very helpful and the car was brand new and sparkly clean! Enjoyed our ride.

Reviewed: Jan 1, 2020

Great experience overall.

Reviewed: Dec 30, 2019

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

Reviewed: Feb 19, 2020

Very Good

Reviewed: Jan 5, 2020

I had rented from Enterprise earlier also. But last couple of times the quality of cars was bad. Not look wise but engine condition and driving pleasure wise.

Reviewed: Nov 6, 2019

Like: Everything
Dislike: Nothing

Reviewed: Sep 9, 2018

The service was great. Very polite, helpful, and friendly. They were very quick to respond to any questions and accommodated quickly to my change of plans. I highly recommend this company. The value was incredible.

Reviewed: Jan 6, 2020

Terrible company. Do not go.

Reviewed: Jan 5, 2020

The staff were very helpful and easy to work with.

Reviewed: Oct 31, 2019

Counter staff was helpful and friendly. The car was upgraded to a BMW at no extra charge.

Reviewed: Oct 8, 2019

my experience with E2 rental agents was professional and friendly

Reviewed: Aug 18, 2019

Overall, the car was good. It was not washed when I picked it up. The windshield needed to be cleaned on the inside as it was foggy and hard to see at night.

Reviewed: Oct 18, 2019

The care exceeded my expectations. It was a VW station wagon with a diesel engine and saved us a lot of money on gas.

Reviewed: Oct 11, 2019

Great car, was very pleased with it. Thank you

Reviewed: Sep 24, 2019

Hard to understand accents on counter and customer service. Did not tell us about paying an admin fee for tolls. Spelt my name and email wrong.

Reviewed: Sep 20, 2019

good service. we're satisfied!

Reviewed: Aug 12, 2019

The lady waited for us even though we arrived late. Please do have a signage of your rental car place because it is very dark during the night. Hopefully you can reduce the deposit payment of the car.

Reviewed: Oct 3, 2019

Everything was perfect! I expected a medium SUV and surprisingly I got a BMW X6. I was so excited to drive the car, it was just amazing!!! I didn’t have any problem at all. Thank you Reach Rental

Reviewed: Jun 23, 2019

I called the car rental company to let them know that I arrived at the airport. So the paperwork as well as the car were ready upon arrival at the facility. It took less than 10 minutes to drive off. It went very smooth too when returning the car. The same lady helped me. She was very nice and helpful. And the offered price was better than other car rental companies.

Reviewed: Jun 22, 2019

Clear instructions, fast reply from customers service

Reviewed: Jun 18, 2019

The minivan that I was given was dirty, inside and outside and had a disgusting smell of smoke pervading the interior of the car. This vehicle should not be rental!

Reviewed: May 30, 2019

Got an upgrade to a standard SUV which was in excellent condition.

Reviewed: Sep 27, 2019

There was a good range of cars available when I arrived. The bodywork had a couple of small scratches which I had to point out but the staff were happy to log them. Vehicle itself was in good condition. On return, there were no quibbles and the process was quick and easy. Staff at both pickup and return were helpful and friendly.

Reviewed: Sep 9, 2019

Like: Brand new car in exelent condition, easy pickup and drop off procedure, no extra fees. Got what i expected

Reviewed: Sep 22, 2018

Like: The guy in Vancouver was super friendly!
Dislike: I was not aware at what point the balance would be deducted but that is probably more my fault because I don‘t often rent cars.

Reviewed: Jun 5, 2018

I booked a Van with 15 passenger and 4 bags so I have enough space but the Van we got did not have space for a single luggage. We had to accommodate. Everything else was good. I would recommend not to book exact van according to the description, always opt for a larger one then you actually need.

Reviewed: Sep 6, 2019