25 Car Rental Brands at Los Angeles Airport (LAX)

Ju see t a little longer at the counter than expected

Reviewed: Nov 5, 2024

The queue was quite long and the communication was quite vague, was not informed about a deposit until at the check in desk

Reviewed: Nov 4, 2024

I arrived at Thrifty around 9pm on Friday and didn't receive my vehicle until after 2 am Saturday morning. I had booked a pickup due to all the large luggage we would be returning with but received a Ford Explorer instead. I will have to return to California to pickup more luggage we had to leave behind as a result of not getting the pickup we had booked. The staff did not provide any details on why it took so long other than to tell us they were operating with a skeleton crew. On a busy Friday night??!! Further when we called to ask if we could swap out the Ford Explorer we were told there was one in Santa Barbara, 60 miles from our location but as it turned out, that Thrifty location no longer existed.

Reviewed: Oct 22, 2024

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

Reviewed: Oct 19, 2024

Pick up was horrible with a 1.5 hour wait. Drop off was just the opposite with nearly no wait, including the convenient shuttle bus.

Reviewed: Oct 10, 2024

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

Reviewed: Oct 30, 2024

Met all the expectations.

Reviewed: Oct 10, 2024

At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way. The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.

Reviewed: Oct 4, 2024

El edificio donde se situaba Europcar fue un poco difícil de encontrar ya que no está bien señalizado, pero el mostrador para realizar la gestión del coche si. Además, sigo sin recibir la devolución del depósito que deje como fianza del coche

Reviewed: Sep 9, 2024

Very satisfied, fast service

Reviewed: Aug 1, 2024

Car was nice and clean.

Reviewed: Oct 20, 2024

Very good

Reviewed: Jul 31, 2024

Very good

Reviewed: Jul 29, 2024

Overall satisfactory, but the sales representative was not aware that we had already purchased full insurance through QEEQ and still tried hard to sell us additional insurance, even asking the platform staff to call him! Luckily, I firmly explained that we already had full insurance, which was not visible in their system, and the sales representative relented. At the car lot, you can choose your vehicle yourself, though it may not be the exact model you had in mind; it will be from the same series. We ended up with a Nissan mid-sized car, which performed well and was easy to drive!

Reviewed: Jul 29, 2024

The car was in good condition, but the pick-up process took about one and a half to two hours with very low efficiency. The store staff continuously tried to upsell car upgrades and insurance, even after I clearly said no. It didn’t stop until I firmly refused at the end. After using my credit card and reaching the hotel, I found out that the agreed pre-authorization of $200 turned into $650. I’ll only know the exact amount after a few days when the charge is clear; if not, I might need to contest it. Overall, Dollar is slightly cheaper and the car is fine, but the store service is terrible. Comparing it to the neighboring Hertz is like night and day (Note: Dollar was acquired by Hertz, maybe to emphasize the contrast?).

Reviewed: Jul 27, 2024

The pick up was quick and easy and also the drop off. Nice staff. Budget tried to offer me their full coverage for extra money although i had the AXA full coverage, they shouldn't.

Reviewed: Oct 20, 2024

Friendly staff but checking out and in process could be clearer and less steps! Happy with our upgrade.

Reviewed: Oct 16, 2024

It would be great if the car was clean.

Reviewed: Aug 22, 2024

They charge me 161 dollar for refueling with high price when they told me when i receive the car the rate will be normal same station price

Reviewed: Aug 13, 2024

.

Reviewed: Aug 10, 2024

Good

Reviewed: Oct 19, 2024

Car was switched at the last minute, but we were very happy with replacement. Slow pick up, warp speed drop off. A hood company to rent from.

Reviewed: Sep 15, 2024

Ghe office closed at 12:30. My flight was delay during flying... I stayed at airport during night. I pick a car up in the morning arpund 6 am

Reviewed: Jul 14, 2024

El agente que atendió muy amable

Reviewed: Apr 15, 2024

Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!

Reviewed: Dec 31, 2023

Quando cheguei lá para retirar o carro eles me cobraram todas as taxas eu disse que ja estavam pagas e mostrei o aplicativo e eles verificaram que realmente já estava pago porém na entrega do veículo me cobraram. A moça que me atendeu teve muita dificuldade de ver que as taxas já estavam pagas.

Reviewed: Oct 12, 2024

Although I have paid $126.66 for insurance, Hertz charged me $130,80 for LIS (liability insurance) Could you please reimburse me for this double charge?

Reviewed: Oct 6, 2024

担当者が、強引にグレードアップとフルカバー保険を勧め、何度も断ったが、半ば強制的に契約させられた また、デスク担当者も少なく、もう少し状況を考えた対応をすべきだと思う

Reviewed: Sep 15, 2024

There were quite a few people, but the service was excellent. No hidden charges.

Reviewed: Aug 1, 2024

Very satisfied

Reviewed: Jul 31, 2024

The initial car was not as good as expected - it had a few minor dents, some scratches and marks on the outside. The cabin and interior was however clean and the vehicle drove well. There was a bit of wait- time at the location due to customer volume. However, the staff were courteous and helpful. The uploaded pictures show the first vehicle and the second one we changed.

Reviewed: Sep 30, 2024

Arrived at night, had to wait in line for 1 hour and 30 minutes to get the car

Reviewed: Jul 29, 2024

The car return process was quick and the service attitude was great. Especially during the car rental, the staff were very friendly and chatty. However, after returning the car, I received an email about being charged 9 units for something.

Reviewed: Jul 29, 2024

Overall service is decent.

Reviewed: Jul 26, 2024

The process was smooth. Although we arrived late, we still got an upgraded model of a Hyundai Santa Fe.

Reviewed: Jul 26, 2024

Good

Reviewed: Jul 28, 2024

Excellent, will choose again next time.

Reviewed: Jul 15, 2024

Great and convenient.

Reviewed: Jul 12, 2024

Very satisfied, the car was in excellent condition. The rental process at the front desk was very quick and convenient. Returning the car was also very fast and easy, even at night.

Reviewed: Jul 11, 2024

Very good

Reviewed: Jul 9, 2024

The service was excellent. I had a friend picking me up at the airport, so I preferred not to pick up the car there. I was staying in Beverly Hills and asked if it was possible to have the car delivered to my place. They agreed and delivered the car to my doorstep. Returning the car was just as convenient; they picked it up from my home as well. Additionally, I needed a child seat, and the staff bought a brand new child safety seat specifically for me. The service was outstanding.

Reviewed: Jul 21, 2024

Timely and efficient

Reviewed: Jul 13, 2024

Prompt response, accommodating to requests, polite and attentive. Will rent again next time!

Reviewed: Feb 15, 2024

Great customer service

Reviewed: Jul 10, 2024

The service was excellent, both pickup and drop-off were very quick. Unlike other platforms, the same model here has unlimited mileage, making the experience outstanding.

Reviewed: Jul 4, 2024

Great experience! Enterprise is the best within its industry

Reviewed: Jan 18, 2024

Very flexible with car choice. An issue with the wheel, although resolved very swiftly and excellent follow up afterwards.

Reviewed: Nov 14, 2022

The staff took some extra time to identify & track my booking but then made up for it by offering a tank full of gas

Reviewed: Feb 11, 2020

Pretty good

Reviewed: Jul 4, 2024

Customer service arranged self-service pick-up in advance due to late arrival. Very smooth process.

Reviewed: Jun 2, 2024

Satisfied

Reviewed: Jun 1, 2024

Very easy to find, great service attitude, self-service pickup and return is very convenient, no need to queue.

Reviewed: May 2, 2024

The car was too old, with 89,000 miles. The service was okay.

Reviewed: Apr 14, 2024

Very satisfied. The staff were very friendly, helpful, and patient.

Reviewed: Jun 27, 2024

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

Reviewed: Nov 2, 2022

Very good

Reviewed: Sep 30, 2021

Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.

Reviewed: Jan 5, 2021

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Reviewed: Aug 6, 2020

Overall service was quite satisfactory

Reviewed: Jun 19, 2024

The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.

Reviewed: Oct 8, 2021

There was no shuttle waiting at the indicated location, and no one came to pick us up.

Reviewed: Jan 6, 2021

Staff was very friendly, helpful and even gave me a free upgrade. Will definitely do business with Midway again!

Reviewed: Nov 30, 2020

Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.

Reviewed: Dec 7, 2019

Very satisfied, the car is new and has low mileage

Reviewed: Feb 23, 2024

First of all, I felt that the service wasn't very good and communication was difficult. When returning the car, I couldn't find any staff and there were no service terms provided. Overall, my experience was quite unsatisfactory. Secondly, the daily mileage limit was only 100 miles, which I found insufficient for Los Angeles. Additionally, it took three days after returning the car to get in touch with a staff member to refund my deposit. Overall, I am not satisfied and I hope my comments are helpful to you.

Reviewed: Jul 27, 2023

Satisfied

Reviewed: Feb 10, 2024

Driving overseas can be confusing, but the rental staff were very patient in explaining everything. When we were about to return home and the pandemic started, they even gave us two N95 masks, which was very thoughtful.

Reviewed: Sep 10, 2020

Overall satisfied!

Reviewed: Jul 26, 2020

Good people

Reviewed: Jan 5, 2020

I was pleased with KX Car Rental. The drivers that picked me up at the airport and returned me there were prompt and helpful. The car was a newer model with lots of zip and great gas mileage.

Reviewed: Nov 6, 2019

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Reviewed: Dec 15, 2022

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

Reviewed: Sep 6, 2022

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

Reviewed: Nov 25, 2021

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

Reviewed: Sep 25, 2019

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Reviewed: Aug 29, 2019

We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.

Reviewed: Nov 3, 2022

The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.

Reviewed: Jul 13, 2022

The staff at pick up was the rudest and worst possible

Reviewed: Aug 5, 2020

Everything was smooth and professional, the mystery car was better than I expected. Their service was quick and professional. The challenge was knowing how to go to a different level of the airport than rental car buses and look for a Renaissance hotel shuttle. If QEEQ hadn't given me their local phone number to listen to a recorded message multiple times of how to get to the rental office, I would have never found it. There was NO information about this on the reservation. The office would have closed, I would have been stranded at the airport. Once I figured out from the recorded message how to catch the Renaissance shuttle on another level, it went well. But without the local number, which was given to me only because I chatted with QEEQ, finding them would be impossible. This increased what could have been less than 30 minute checkout time to almost 60 minutes because I waited at rental car shuttle area for 30 minutes before learning that was wrong.

Reviewed: Sep 22, 2022

Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them

Reviewed: Jul 8, 2022

Alicia and Ana were very professional and kind!!

Reviewed: Sep 2, 2020

Never go back.

Reviewed: May 30, 2020

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Reviewed: Nov 22, 2019

il a oublié de me donner le contrat

Reviewed: Sep 8, 2019

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

Reviewed: Aug 15, 2019

The agreed return time was missed because the customer service didn't show up. We had to rush to catch a taxi and almost missed our flight. Totally unreliable!

Reviewed: Jun 19, 2020

The pickup service was very attentive and the return time was very flexible. Excellent attitude!

Reviewed: Jul 4, 2019

Pick-up service was good, but for drop-off they kept urging us without giving a confirmation slip.

Reviewed: Apr 4, 2019

Waited too long for the car at the airport.

Reviewed: Sep 13, 2018

Very unsatisfied. Difficult to find the location and outdated facilities. Despite having collision insurance, I still had to bear the cost.

Reviewed: Aug 22, 2018

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

Reviewed: Mar 14, 2020

great car but they overcharged me...now trying to get the money back

Reviewed: Oct 20, 2019

Worst rental

Reviewed: Sep 29, 2019

I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.

Reviewed: Sep 18, 2019

No tuvimos ningún inconveniente en este alquiler, desde la entrega del vehículo y hasta su devolución todo estuvo ok.

Reviewed: Sep 16, 2019

The staff at the car rental company were very enthusiastic, answered all questions, and were always ready to help.

Reviewed: Feb 27, 2020

Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Reviewed: Feb 11, 2020

Every things when well is a good place to rent , car or van thank you

Reviewed: Jan 31, 2020

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Reviewed: Dec 7, 2019

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Reviewed: Dec 3, 2019

Nice card to drive. Need new wipers.

Reviewed: Nov 1, 2019

I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.

Reviewed: Jan 6, 2020

Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.

Reviewed: Jan 4, 2020

Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.

Reviewed: Oct 16, 2019

timming very gơod

Reviewed: Aug 1, 2019

Staff was a bit unprofessional, but they got the job done

Reviewed: May 30, 2019

When picking up the RV, I told the staff that my English wasn't very good. They introduced the RV's features and usage instructions very slowly and in detail. When I repeatedly asked for clarification, they were very patient. When returning the RV, we were more than two hours late, past noon. We were supposed to be fined 300 dollars, but since the RV staff saw we had driven over 5,000 kilometers without any damage and had cleaned the RV, they waived the late fee and just asked me to send my wife a bouquet of flowers. Very humane.

Reviewed: Oct 19, 2019

Not bad, but they charged for cleaning supplies twice.

Reviewed: Oct 18, 2019

Besides the daily rental cost of around 600 yuan, there was an additional charge of $0.45 per mile. I traveled around 2200 miles in the West and was charged an extra $1000 when returning the car. Additionally, I was charged $180 and $33, which brought the total extra costs to approximately 10000 yuan. The rental company claimed that a tank of fuel could last 400 miles, but in reality, it only lasted about 280 miles, with each tank costing around $140. The fuel consumption was excessively high at about 33 liters per 100 km, which is far from the 25 liters per 100 km mentioned on the rental website. Most of the cash I brought went into fuel!!! Moreover, this poor car rental company only provided basic insurance with a deductible of $1500, meaning small damages would require you to pay out of pocket for repairs. I slightly scratched a car while making a left turn in a narrow parking lot, which will likely cost me $600-700 (deducted from the $1500 deposit for insurance claims). It's outrageous!

Reviewed: Dec 31, 2017

The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.

Reviewed: Oct 4, 2019

Could have more staff at counter. Anyway you were better than the rest

Reviewed: May 30, 2019

Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too

Reviewed: Sep 27, 2019

Perfect, as always!

Reviewed: Aug 25, 2019

very good

Reviewed: Aug 15, 2019

LAX office a bit far from airport but bus shuttle is provided.

Reviewed: Jun 16, 2019

The car was not as advertised and the service of National was appalling,

Reviewed: Apr 23, 2019

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

Reviewed: Jul 13, 2019

I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.

Reviewed: Apr 4, 2019

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

Reviewed: Mar 29, 2019

Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.

Reviewed: Mar 28, 2019

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

Reviewed: Mar 25, 2019

Super excellent service from State Van Rental. My parents and siblings are in town for a week and need a 8 seat car. Came in to the rental at 8 and out by 8.30 ish, car is very clean and service was very nice. So much better than other car rental! Can’t wait to rent a car in state van rental next time! Clean & tidy! Super fast service

Reviewed: Jun 11, 2019

He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.

Reviewed: May 1, 2019

The staff service attitude was very good. However, we didn't get the car we reserved, which made us feel deceived and forced to choose the car they provided. Not recommended.

Reviewed: Jan 12, 2019

Had to transfer twice to reach the rental point, and the service of the small company was average.

Reviewed: Dec 28, 2018

Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.

Reviewed: Sep 18, 2018

Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle

Reviewed: Sep 10, 2018

Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.

Reviewed: Aug 29, 2018

First, I'd like to commend the staff who helped us pick up the car. He was very helpful and picked us up about 5 minutes after we got out of the airport. It was our first time driving in the US, and he answered all our questions. Later, he responded to our inquiries promptly. The car was in good condition with about 30,000 kilometers on it, and we drove around 2,000 kilometers without any issues.

Reviewed: Jan 4, 2019

Easy pickup and drop off

Reviewed: Oct 9, 2018

The service was excellent.

Reviewed: Oct 3, 2018

Very good

Reviewed: Aug 31, 2018

Satisfied

Reviewed: Aug 8, 2018

They charged an additional four hundred yuan for delivery, which wasn't mentioned during the rental! We accidentally took a toll road and asked the company for help with the appeal, but they didn't assist. Eventually, we had to find a local to handle it ourselves. Poor service.

Reviewed: Oct 12, 2018

The staff didn't explain things clearly during pickup and didn't provide a contract. Although they later sent it via email, we were still skeptical but trusted them anyway. Two weeks after returning the car, we were notified about an unpaid toll that had resulted in a fine, increasing from $6 to $63. Shouldn't such notifications be given promptly after returning the car? Why inform us only after it became overdue? We had to handle the appeal ourselves, and the after-sales service was very poor! Additionally, they called us midway to ask if we could change cars because of their mistake in double-booking. Shouldn't they have sorted this out themselves instead of disturbing customers during their trip? Their careless approach caused us inconvenience. While the rental process was straightforward, it was overly simplistic and lacked proper communication. Problems were left for us to handle, indicating an overall organizational issue.

Reviewed: Aug 4, 2018

Delivered the car directly to the hotel, excellent service

Reviewed: Jul 21, 2018

At Los Angeles Airport, there was a guy with a Northeastern Chinese accent who brought the car to us. He was very sincere. There was also another lady he picked up at the airport, and he was very patient in helping her with her taxi. Our vehicle handover went smoothly. He even patiently waited for my son's arriving flight. This was highly appreciated!

Reviewed: May 16, 2018

Great service, got a free car upgrade and the car was delivered directly to the airport.

Reviewed: Oct 30, 2017

The most disgusting car rental experience ever. I booked an RV4 and was given an old Jeep. They also added extra insurance despite language barriers. This rental company is too small; I don't recommend renting from them.

Reviewed: May 27, 2018

There was only one staff member from the rental company for both pickup and drop-off. We had only one option for the car model, which was different from what we saw online. The car was a bit old, and the warning lights on the dashboard occasionally lit up, indicating poor car condition.

Reviewed: Oct 17, 2017